I spoke with Jared, who handled my issues from start to finish. He was impressively patient and thorough. He explained in detail the options available and provided scenarios on how pathing and redirec... Toon meer
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Lees wat reviewers zeggen
After a few failed attempts to reach Tech Support on a busy Monday morning after the July 4th weekend, I selected "sales" on the phone menu and was connected to Tech Support. A terrific represen... Toon meer
Although I am a skilled user, and can follow what pair tells me to do when I ask a question, I would still like more "hand-holding." When I ask a question and the answer is basically "Modify your .hta... Toon meer
As far as I'm concerned, this team all deserve a raise in pay. Dominic, Don, Devin and Annie helped us sort out some pretty sticky connection errors we were having in our email client. And then,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Web Hosting by pair Networks, a reliable World Class hosting service. Shared hosting, virtual private servers, dedicated, cloud, and domain registration.
Contactgegevens
2403 Sidney Street, 15203, Pittsburgh, Verenigde Staten
- 1-877-724-7638
- sales@pair.com
- pair.com
4,2
Goed
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Pair is always helpful Thank you
10 juni 2026
Review zonder uitnodiging
Antwoord van Pair Networks
Thank you for taking the time to let us know and I will make sure to pass your kind words along to the team!
I'm not running a business
I'm not running a business. And its getting very expensive.
13 juni 2026
Review zonder uitnodiging
Antwoord van Pair Networks
I definitely hear your concerns as just about everything tech related has been feeling the effects of the AI bubble. Our team is always happy to take a look at your bill and see if there are ways to help save though! Please reach out at support@pair.com and you can mention Trust Pilot to have the ticket escalated.
Antwoord van Pair Networks
That is always fantastic to hear! Thank you for taking the time to let us know.
Antwoord van Pair Networks
That is always great to hear! Thank you for taking the time to let us know.
Prompt response and quickly fixed issue!
Prompt response and quickly fixed the issues.
27 mei 2026
Review zonder uitnodiging
Antwoord van Pair Networks
It is always great to hear when the issue is solved both accurately and with speed. Thank you for taking the time to let us know and if anything else comes up, our team is always here to help!
Pair support always the gold standard…
Pair support always the gold standard against which every other support provider should be measured. Friendly helpful support is so valuable and so necessary in today's market.
11 juni 2026
Review zonder uitnodiging
Antwoord van Pair Networks
We certainly understand the importance of being able to speak to a real person with complex matters like these. That's why our team remains entirely based on-site here in Pittsburgh! Thank you for taking the time to leave us this feedback.
they answered my question quickly
they answered my question quickly, completely, and accurately
10 juni 2026
Review zonder uitnodiging
Antwoord van Pair Networks
That is always fantastic to hear and thank you for taking the time to let us know!
Very helpful and personalized service
10 juni 2026
Review zonder uitnodiging
Antwoord van Pair Networks
Thank you for taking the time to leave us this feedback and please let us know if there is anything we can do better next time!
The support person did not read my…
The support person did not read my request carefully enough to give me the correct directions on how to change my automatic signature lines at the end of all my emails. However, they did send me to to an area in settings that helped me. I tried clicking on everything that made sense and I finally found the right link that allowed me to change my name and phone number.
4 juni 2026
Review zonder uitnodiging
Antwoord van Pair Networks
I am very sorry to hear that the support representative did not provide the proper instructions for this situation. It is fortunate that you were able to find the correct settings on your own. I will make sure to pass this feedback to management and I thank you for taking the time to let us know!
SSL Certificate
the representative answered all my questions regarding SSL Certificates.
4 juni 2026
Review zonder uitnodiging
Antwoord van Pair Networks
These days it is as important as ever to keep your website secure and I am glad our team was able to provide information on this! Thank you for taking the time to leave us this feedback.
Being a customer of 20+ years…
Being a customer of 20+ years apparently has no bearing on how a customer is treated.
Pair's platform has been largely stale for more than a decade. The interface can be confusing, and it looks like it's straight out of 2006, but it's been functional, so I've stuck with them - until now.
I'm actively shopping for an alternative registrar because Pair can't be bothered to offer a lousy $20 refund for a problem caused by their own platform's confusing email notifications.
8 juni 2026
Review zonder uitnodiging
Antwoord van Pair Networks
I am very sorry to hear about this experience and I understand your concerns regarding the UI, as we have been in the process of getting that up to date. I will certainly follow up with our Pair Domains team in regards to our email wording. Thank you for taking the time to let us know so that we can improve!
Issue resolved (updated)
Issue not solved. Crons that worked before still not working.
Update: Resolved .
10 juni 2026
Review zonder uitnodiging
Antwoord van Pair Networks
I am very sorry for the trouble this inconvenience may have caused and I am glad to hear that we were able to get things working again in the end! Thank you for taking the time to let us know so that we that we can improve on this in the future.
Ivan4U3.260609.1918c4
The technical support representative of Pair Networks did a perfect job helping me resolve all the issues I was experiencing and professionally answered all my questions. It is impossible for anyone to have done a better job then he did in helping me to understand the changes
Pair Networks deployed since the year 2025.
I anticipate much mutual increase in internet service offerings.
Regards,
Michael Coniker team
9 juni 2026
Review zonder uitnodiging
Antwoord van Pair Networks
We are very lucky to have Ivan as a member of our team and I am glad to hear that he was able to meet all expectations! Thank you for taking the time to let us know.
You handled it quickly
You handled it quickly, replied to me, and now it works. I don't know who changed what (Gmail vs Pair) that suddenly caused the email to be blocked, but your support staff knew right away - and fixed it for me - Thank you
8 juni 2026
Review zonder uitnodiging
Antwoord van Pair Networks
Google has indeed made a number of changes to the fundamental way that email works. Given that they are one of the largest email providers, the rest of the industry has been forced to adapt to this. I am glad that our team was on top of things and got it fixed up!
Antwoord van Pair Networks
Always great to hear that! Thank you for taking the time to let us know.
No phone support in the afternoon. No urgent email responses overnight.
No phone support in the afternoon. On hold for over 30 minutes twice until system hung up on me due to time passed. Urgent support via email answered with no solution provided. Multiple subsequent emails trying to get server running properly again were ignored until the next morning. Several follow-up emails claimed our software was causing the issue until we proved it was a server issue. After escalation, they ultimately moved us to a new server which solved the problem more than 24 hours later. In the meantime our users were seeing timeouts and delays for more than 24 hours.
1 juni 2026
Review zonder uitnodiging
Antwoord van Pair Networks
I am very sorry to hear about both the delay and the misdiagnosis of the issue at hand. That is certainly not the type of experience we want to provide and I hope that the server move was at least successful in resolving this. Thank you for taking the time to let us know so that we can refine our process and prevent mistakes like this!
Customer for over 20 years
I have been a customer of Pair Networks for over 20 years. I cannot think of a better hosting company. Their customer support is top notch. There server are also top notch and they are excellent in upgrading server software.
8 juni 2026
Review zonder uitnodiging
Antwoord van Pair Networks
Thank you very much for the kind words and I will make sure to pass them along to the team. We are glad to serve your websites' in this ever changing digital world!
Finally received an answer—
Finally received an answer—the same day the spammers were shut down. Ah well, i did get some good tips for future attacks.
30 mei 2026
Review zonder uitnodiging
Antwoord van Pair Networks
I am sorry for the unfortunate timing on that but I am glad to hear that the spammers are no longer an issue! Thank you for taking the time to provide us this feedback.
Friendly and efficient help
Even though I was on hold with the tech department for about 25 minutes, I am giving you a 5-star rating because when I called back and asked for "billing," #3, Gabriela answered promptly and helped efficiently. Sean contacted me within a few hours and helped me resolve my issue about logging into my account.
5 juni 2026
Review zonder uitnodiging
Antwoord van Pair Networks
I do apologize for the wait times as we don't like to rush users off of the phone and thank you for taking the time to leave us this feedback. I will make sure they both get recognized for their good work!
Prompt response with correct info on…
Prompt response with correct info on how to enable opcache, and correct headers for avif [latter, especially, simply to eliminate an error message via WordPress Site Health]
3 juni 2026
Review zonder uitnodiging
Antwoord van Pair Networks
Our team is always happy to make any supported configuration changes for your needs! I am glad this was able to resolve the pesky error message. Thank you for taking the time to let us know about this.
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