Ordered a number of items. Some great for a larger person (I'm size 20/22 unfortunately), others had to be returned. I like the longer length of some items (eg ribbed dress which I wear as a long... Toon meer
Bedrijf heeft geantwoord
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These are lovely pants but with the structure of the cuff and its decorative stitching, raising the hems is not possible and, sadly, I returned them. I am a good sewer but I was not prepared to risk... Toon meer
Bedrijf heeft geantwoord
I have the Paisie ribbed jumper in an unreasonable number of colours. (I have FIVE - three long sleeve, two short sleeve). It is the greatest. It's SO comfortable, great with leggings, and looks eleva... Toon meer
PAISIE TEE SHIRT AND SHORT FRILL STRIPY PYJAMA SET COMES WITH A HANDY MATCHING LITTLE OVERNIGHT BAG TO STORE THEM IN. I CHOSE THE BLUE COLOURED STRIPE COMBINATION. THEY ALSO COME IN PINK AND... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Paisie
Geschreven door het bedrijf
Relaxed-chic, for the long haul
At Paisie, we create elegant, feel-good pieces that inspire confidence and comfort. Our mission is to offer timeless, versatile designs that women can cherish for years. Our clothes go beyond trends, focusing on style that’s meant to be lived in, experienced, and loved. Join us as we celebrate femininity through designs that balance softness and strength.
SHOP NOWContactgegevens
The Chocolate Factory, Unit C308, 5 Clarendon rd, N22 6XJ, London, Verenigd Koninkrijk
- customerservices@paisie.com
- paisie.com
4,6
Uitstekend
451 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Very efficiently rectified issue
I placed my order on January 28 th....still waiting for my order ...now February 10 th and they are saying it is the delivery company..and that an investigation is underway ...that's a great help to me after spending 53 euros on a top and now have to waiting for an escalation of an ....investiigation...I will be going further into my rights on this situation. This is my first time having ordered online that an order has gone.missing.........
Up date...the top has arrived...thank you for following up so swiftly
23 januari 2025
Review zonder uitnodiging
Antwoord van Paisie
Hi Deirdre,
We sincerely apologise for the delay and completely understand how frustrating this has been for you. Your satisfaction is very important to us, and we truly appreciate your patience.
We wanted to update you that the tracking for your parcel has now been updated. The delay was due to customs, which is unfortunately beyond our control, but we’re happy to let you know that your order is currently out for delivery today!
Thank you for your understanding, and please don’t hesitate to reach out if you need any further assistance. We truly appreciate your support and hope you love your new top when it arrives!
It’s a wear on repeat wonder.
It’s just one of those jumpers you wear on repeat. Chic but comfortable and now I know that it washes well I’m about to order a second one. Highly recommended.
16 januari 2025
Antwoord van Paisie
Thank you so much for your kind words! We're thrilled to hear that your jumper has become a wardrobe favorite. 😊Thank you for your support and recommendation! 💕
Love the dress
Love the dress. A little too big. But it might shrink when I wash it. Size is misleading.
13 januari 2025
Antwoord van Paisie
Hi Marjo,
Thank you for your review! We're so happy to hear that you love the dress. We’re sorry the sizing wasn’t quite what you expected—we truly appreciate your feedback and will take it into account. If you need any sizing advice in the future, we’d be happy to help.
Lovely quality dress
Lovely quality dress, quick delivery would of been nice in petite size, had to be altered to fit.
14 januari 2025
Antwoord van Paisie
Hi Lynda,
Thank you for your lovely review! We're so glad you loved the quality of the dress and that it arrived quickly. We appreciate your feedback about a petite size option and will certainly take it into consideration for the future. If you ever need any recommendations, we're happy to help. Hope you enjoy wearing your dress! 😊✨
Antwoord van Paisie
Hi Jo,
Thank you so much! We're really happy to hear you love our fast delivery and selection. We appreciate your support and can't wait to serve you again! 😊
Perfect dress for business meetings
I stumbled across the Paisie website by chance and ordered a dress for business meetings. The order was fulfilled very quickly and I received the dress within 2-3 days. I love it! Great colour, fit and quality, will definitely be shopping their again. Highly recommended
6 januari 2025
Antwoord van Paisie
Thank you so much for your lovely review! We’re thrilled you discovered us and that your dress arrived quickly. It’s wonderful to hear you’re happy with the color, fit, and quality—it means so much to us! We’re excited to have you shop with us again in the future. Thank you for recommending us! 💛
Amazing products and wonderful customer…
Amazing products and wonderful customer service. Responded to and resolved a query within super quick timescales and 100% satisfaction. A repeat customer and absolute fan!
13 januari 2025
Review zonder uitnodiging
Antwoord van Paisie
Thank you so much for your wonderful feedback! We're thrilled you love our products and had a great experience with our customer service. It means the world to have you as a loyal customer and fan! We can’t wait to serve you again soon!
Good customer service
I made an error on my order. Returned the item and was promptly sent back the item I needed.
10 januari 2025
Antwoord van Paisie
Hi Ken,
Thank you for sharing your experience! We're glad we could quickly resolve the issue for you. 😊
The experience IS NOT GOOD
The experience IS NOT GOOD, I placed my order almost a month ago and I still haven't received it!! From customer service they tell me that it is on its way but it has been almost a month and it has not arrived! expecting !!!
18 december 2024
Antwoord van Paisie
Hi Ana,
Thank you so much for getting in touch with us.
We’re truly sorry to hear that you still haven’t received your parcel.
After checking, we can confirm that our warehouse shipped your order to Global E on December 18th, and it was delivered to the third party on December 19th.
Once your parcel reaches Global E, they will forward it to your destination. We sincerely apologise for the delay, but unfortunately, this part of the process is beyond our control.
We’ll reach out to the third party to open an investigation into the delay and will get back to you with an update as soon as possible.
Thank you for your patience and understanding.
I just love these sweaters
I just love these sweaters. They are so well made and the texture is so nice. Would love more turtleneck colors!
2 december 2024
Antwoord van Paisie
Hi Mary, thank you so much for your lovely review! We're thrilled to hear how much you love our sweater! 😊 We'll definitely share your feedback with our design team and hope to introduce more colours in the future.
Antwoord van Paisie
Hi YaronA,
We’re sorry to hear about the delay in receiving your parcel. According to the tracking information, your order was dispatched from our warehouse within 48 hours of being placed and has already arrived in your country, where it is currently being processed at the sorting centre.
While we strive to dispatch orders promptly, please understand that delays can unfortunately occur once the parcel is with the courier, especially during the holiday season, which is their busiest time. We sincerely apologise for the inconvenience and truly appreciate your patience and understanding.
We are committed to enhancing the shopping experience for all our international customers. If you have any further questions, please don’t hesitate to get in touch.
Delivery was perfect and in ultra short…
Delivery was perfect and in ultra short time, but the refund depends on the method, which PAISIE has chosen and is very expensive. For the next time I think well if i will order something
25 november 2024
Antwoord van Paisie
Hi Danie,
Thank you for your valuable feedback and understanding. We sincerely apologise that we are unable to cover the return cost for international customers at this time, but please rest assured that we are actively working to improve the shopping experience for everyone.
In the meantime, I’d like to kindly remind you that it’s not compulsory to return your parcel using the courier provided by Global-e. You’re welcome to choose an alternative courier that may offer a more cost-effective option.
Once again, we are sorry for the inconvenience caused and thank you for your understanding.
Antwoord van Paisie
Hi Christine,
we’re sorry to hear about the delay in receiving your parcel. According to the tracking information, your order was dispatched by our warehouse the day after it was placed and has already arrived in the US, where it is currently being processed through customs.
For US standard shipping, the estimated delivery timeframe is 6–10 business days. While the delay is unfortunately beyond our control once the parcel is in the hands of the courier, we truly appreciate your patience and understanding.
Thank you for your valuable feedback—we are committed to improving the shopping experience for all our international customers. Please don’t hesitate to reach out if you have any further questions.
Sweater is simply the best.
Sweater is simply the best.. The order and deliver went perfectly and with no complication at all... Thank you again... I will order again, defenetly...
4 november 2024
Antwoord van Paisie
Hi Dada, thank you so much for your lovely review! We're thrilled to hear that you love our jumper. Can't wait to see you shop with us again! 😊
Sizing makes no sense
The sizing on the two dresses I ordered was very inconsistent. They were both supposed to be a UK 12, but one of them fit like a size up and the other fit like a size down. The quality on the stitching was terrible and uneven, there was lots of frayed edges and loose threads. And the fabric looks cheap - the pictures make the fabric look a lot more structured and expensive than it is. Now I have to pay $32 to ship them back and get a refund, at least I'm glad I'm recouping most of my money.
12 november 2024
Antwoord van Paisie
Hi Sara,
Thank you for your feedback, and we’re truly sorry to hear about your experience. We completely understand your frustration, especially regarding the sizing differences. The dresses you ordered have different fits—one is a loose fit and the other a regular fit—which may have caused the discrepancy. However, we acknowledge that this may not have been clear, and we’re committed to improving how we communicate this information on our website.
We also deeply regret that the quality didn’t meet your expectations. Your feedback on the stitching and fabric is invaluable, and we’ll be sharing it with our production team to ensure better quality control moving forward.
Lastly, we’re sorry about the cost of international returns. We’re actively working on improving our return process for international customers to make it more seamless and affordable. We truly appreciate your patience as we work towards this goal.
Thank you again for sharing your thoughts with us, and if there’s anything else we can do to assist, please don’t hesitate to reach out.
The company delivered quickly and was…
The company delivered quickly and was very helpful when I returned an item.
18 oktober 2024
Antwoord van Paisie
Hi Sylvia, thank you so much for your lovely review! We're thrilled to hear that you had a great experience with us. Can't wait to see you shop with us again! 😊
The experience was not so great because…
The experience was not so great because I received the wrong colour. I kept it however,as I love Paisie jumpers.
28 oktober 2024
Antwoord van Paisie
Hi Mrs Joan, thank you for your feedback, and we’re truly sorry about the mix-up with your order. We’ve sent you an email to follow up and resolve this for you. Your support means so much to us, and we appreciate your understanding. 😊
Super product and service!
28 oktober 2024
Antwoord van Paisie
Hi Joanne, we're thrilled to hear you're happy with both our product and service. 😊 Hope to see you again soon!
Lovey top excellent quality
1 november 2024
Antwoord van Paisie
Hi Anne, thank you so much for your wonderful review! We're absolutely delighted to hear how much you love the top! :) We can’t wait to serve you again soon!
Antwoord van Paisie
Hi Jog, thank you for choosing Paisie, and we look forward to bringing you more pieces you’ll love!
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