I had a question regarding one of the products that was out of stock as I was looking to purchase again for my cat. Aga in customer service was absolutely fantastic! Although the product was currently... Toon meer
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Lees wat reviewers zeggen
Minisauger Henry saugte nicht. Nachweis über Foto wurde verlangt. Hinweis auf verdeckten Fehler wurde sehr spät unter mehrmaligem Schriftverkehr akzeptiert, es gab keinen aufrufbaren Link für einen... Toon meer
Bedrijf heeft geantwoord
Great products paired abysmal customer service. Emails are ignored, by both management and staff. I experienced a defective product, they couldn't have been any more unhelpful, or rude. The fact th... Toon meer
Kauf bei Amazon. Erst Verspätung ohne Mitteilung. - kam nicht mehr zu Weihnachten / Jahreswechsel an. Dann Storniert zum 01.01.2026. Ohne Kommentar, Entschuldigung etc. Frechheit. Deutsche Webseite oh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
There are many companies who do what we do, but few who we consider competitors. Put simply, Paladone offer the best wholesale gifts with the best licenses to the best retailers.Our customer support is unrivalled – once you’re an approved customer you’ll be given access to product photography, videos and copy of the very highest standard. We’ll help you engage your audience on social media and offer marketing advice if it’s something you require. Helping our customers sell is as important, if not more so, than our own sales figures. Finally, our refinement process is infallible. Using our own sales data and sell-through data from our customers we constantly refresh our product offering. New developments within our trend based own-brands and our envied collection of licenses, often supported by an upcoming box office release leave our valued customer with an inventory of brand new, on-trend innovations and proven ‘big hitters’.
Contactgegevens
Apex House, Dolphin Way, bn436nz, Shoreham-by-Sea, Verenigd Koninkrijk
- +44(0)1273230036
- info@paladone.com
- paladone.com
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Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Not very good
Not very good, had codes for offers, was told to place my order and my discount codes would be processed by them. But it was a false promise, as they would not do the discount after my order was processed. However my items I bought were received and were fine.

Antwoord van Paladone
Ordered and received my items within 3…
Ordered and received my items within 3 days great service and value!
Purchased a Batman wallet and stress…
Purchased a Batman wallet and stress ball. They arrived quite quickly and will make nice stocking fillers
Great service from start t finish😀
good company but i do find there…
good company but i do find there products will be on every shop shelf even clothes shops wich tends to de-value the products. sometimes hard to compete with the price that big shops can sell at.
Really good customer service
Really good customer service. Ordered something then needed to cancel the order. They got back to me really quickly and offered a full refund.
Superb customer service
Superb customer service
I can not fault my experience with Paladone, especially Mandy Welsh who was extremely helpful. Mandy quickly and efficiently resolved a problem that I had with a product purchased through an external retailer. It wasn't down to Paladone to fix it but Mandy kindly did so, just as a gesture of goodwill. This is a company which values their customers and I would 100% recommend using them for your Christmas present needs. Thank you Mandy and Paladone.
Good product as described
Good product as described. Great quality. Good delivery time. Would recommend.
Really great quality items and all…
Really great quality items and all arrived quickly and in good condition. Will definitely continue to use Paladone in the future
Lots of inexpensive, cool items to choose from
The site is very easy to use and there’s lots of cool items to choose from, I do wish things would stay in my basket when I left the site so I don’t have to come back and find it again. Delivery cost is great. My item came on time well packaged. My sister is a huge star was fan and she’s been looking for cute, small glasses for a while and she will adore these. Thank you!
Amazing
Amazing products at such good value, would definitely recommend
Quick efficient service and stock…
Quick efficient service and stock arrived 2 sdays after [placing order
Order arrived quickly
Order arrived quickly, products are great and everything ordered arrived.
Cancelled my order.
No one has contacted me
No one has contacted me. I still have not received my item

Antwoord van Paladone
Good attention
Good attention, unfortunately I could not buy the product, so I will wait for refund
Everything perfect,packaged with care…
Everything perfect,packaged with care will be returning soon for sure
Great products great service
Great products great service. What more can I ask.
Products look great
Products look great, and delivery was fine.
Mandy is a star!
I would like to publicly thank Mandy Welsh for taking the time and effort to locate the instructions to Challenge Night, a game I purchased at a charity shop today. The game looked like it would be a lot of fun, combining many great games that I have enjoyed all in one box.
However, when I took it home I found that the instructions were missing. A quick check on the internet and I was soon speaking to a member of the team. Within the hour I received a disappointing email saying that the instructions were not to be found. Although disappointed, I appreciated the effort of the search. Then, just two hours later I received another email saying that the instructions had been found! I really appreciate what Mandy has done to help me out. She definitely deserves more than the five star rating above!
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