I had a question regarding one of the products that was out of stock as I was looking to purchase again for my cat. Aga in customer service was absolutely fantastic! Although the product was currently... Toon meer
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Lees wat reviewers zeggen
Minisauger Henry saugte nicht. Nachweis über Foto wurde verlangt. Hinweis auf verdeckten Fehler wurde sehr spät unter mehrmaligem Schriftverkehr akzeptiert, es gab keinen aufrufbaren Link für einen... Toon meer
Bedrijf heeft geantwoord
Great products paired abysmal customer service. Emails are ignored, by both management and staff. I experienced a defective product, they couldn't have been any more unhelpful, or rude. The fact th... Toon meer
Kauf bei Amazon. Erst Verspätung ohne Mitteilung. - kam nicht mehr zu Weihnachten / Jahreswechsel an. Dann Storniert zum 01.01.2026. Ohne Kommentar, Entschuldigung etc. Frechheit. Deutsche Webseite oh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
There are many companies who do what we do, but few who we consider competitors. Put simply, Paladone offer the best wholesale gifts with the best licenses to the best retailers.Our customer support is unrivalled – once you’re an approved customer you’ll be given access to product photography, videos and copy of the very highest standard. We’ll help you engage your audience on social media and offer marketing advice if it’s something you require. Helping our customers sell is as important, if not more so, than our own sales figures. Finally, our refinement process is infallible. Using our own sales data and sell-through data from our customers we constantly refresh our product offering. New developments within our trend based own-brands and our envied collection of licenses, often supported by an upcoming box office release leave our valued customer with an inventory of brand new, on-trend innovations and proven ‘big hitters’.
Contactgegevens
Apex House, Dolphin Way, bn436nz, Shoreham-by-Sea, Verenigd Koninkrijk
- +44(0)1273230036
- info@paladone.com
- paladone.com
2,1
Slecht
477 reviews
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Heeft 50% van zijn negatieve reviews beantwoord
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very quick delivery
19 februari 2020
Review zonder uitnodiging
Everything is great
17 februari 2020
Review zonder uitnodiging
outstanding service from Paladone
outstanding service from Paladone , quick delivery, the products are as described and very well packaged. i cant wait to display them at our next event :)
15 februari 2020
Review zonder uitnodiging
Decent online gift shop
I bought a few different gifts. Prices were good, the quality of gifts were unexpectedly high (I was expecting them to be a bit cheapo but they were actually pretty classy!) and delivery time was quick.
14 februari 2020
Review zonder uitnodiging
Great selection of products and amazing…
Great selection of products and amazing customer service
11 februari 2020
Review zonder uitnodiging
Missing Wand
Opened a Backpack Buddy wand mystery bag and found nothing inside...disappointing...
10 februari 2020
Review zonder uitnodiging
Antwoord van Paladone
I am so sorry you are dissatisfied with your purchase of Paladone products. If you have not purchased the items direct from us, the first place you should go to obtain a refund/replacement is the company who sold it to you. Usually, if you provide the retailer with a receipt and the faulty product, they will reimburse you as long as you are within their usual returns period.
My husband likes star wars got the mug…
My husband likes star wars got the mug to replace the one I dropped
8 februari 2020
Review zonder uitnodiging
Disgusting customer service
Disgusting customer service. Products were faulty and didn’t work and staff didn’t care and didn’t respond. DO NOT BUY FROM THEM.
1 februari 2020
Review zonder uitnodiging
Great products
1 februari 2020
Review zonder uitnodiging
Sold out and unavailable - take the star wars licence away
Saw the company in a toy fair article and really wanted some of the star wars Icon Lights.. sold out already.. really? What's the point. How many did you make? 12? Off to ebay to pay double
30 januari 2020
Review zonder uitnodiging
Antwoord van Paladone
Hi Peter,
Sorry you were unable to purchase from us - they've been hugely popular and were all bought by our lovely retail partners. We actually made tens of thousands of these items, but as I said, they sold out very quickly!
I've checked eBay and you'll find them for exactly the same price, with free post and packaging.
Personally I think it's a bit mean to write us a bad review for making a great product that is selling incredibly well, but you're completely entitled to that opinion! If you fancy changing or removing your review, that be great, but either way, we hope you enjoy your Icon Lights!
Thanks, Alex
Great product
Great product, my son was very pleased! You can find some really unusual items on Paladone which you can't get anywhere else!
28 januari 2020
Review zonder uitnodiging
two miss ships. Not once but twice
Sucks you have to give them one star because they don’t even deserve that.
Ordered two “friends” mugs from this worthless company and got two Harry Potter mugs. The sticker on the mug box even had friends on it. Ordered the second one because I thought surely they couldn’t be that stupid to miss ship another one. Low and behold, they did.
This business will probably go under in 2020 seeing they don’t double check or even care about their customers.
Must be nice having a business and not giving a $hit
20 januari 2020
Review zonder uitnodiging
Antwoord van Paladone
Hi Amanda
Thank you for your review.
I am so sorry you have not had a good experience with regard to purchasing from Paladone and can only apologise for the trouble you have been caused.
I have looked at your concern and if you would be so kind as to email me at help@paladone.com I will personally take a look at what we can do to help you get the item you would like and and also to restore your faith in Paladone and look to change your review and opinion of same.
Kind regards
Mandy
Simple, accurate, and on time
The ordering process was simple and I received my items on time and the products were great. Very happy with Paladone overall.
20 januari 2020
Review zonder uitnodiging
We want to mention a staff member who…
We want to mention a staff member who went above and beyond to help my son and I out, when a clock wouldn’t work, she sourced a replacement and delivery At warp speed.
Mandys Communication was amazing and one of the best responses I have ever received.
Thank you very much Mandy Welch (Our secret Santa) for your help and making a 10years old boy happy again. We won’t forget it.
20 januari 2020
Review zonder uitnodiging
Good quality/price ratio of the…
Good quality/price ratio of the products, sales team attentive and efficient!
A lot of different licenses and product lines.
Thank you very much.
18 januari 2020
Review zonder uitnodiging
Mandy was extremely helpful and…
Mandy was extremely helpful and responsive. Great customer service.
17 januari 2020
Review zonder uitnodiging
Amazing Keychain!
16 januari 2020
Review zonder uitnodiging
Delivery late and wrong
I ordered a VW camper van water bottle with a delivery of 3-5 days, it hadn’t arrived in 8 days so I contacted Paladone directly.
I spoke to an extremely helpful customers services representative who apologised and would locate a bottle and ship it.
The package arrived on the 13th January and consisted of a VW mug and Star Wars bottle????
Not sending back just giving away and will source elsewhere.
15 januari 2020
Review zonder uitnodiging
Antwoord van Paladone
Good afternoon John, Thank you for your review.
I am so sorry you have received the wrong water bottle. I have checked with our DC and there was clearly an error made. The mug was sent to you as gesture of goodwill due to the problems you have encountered.
I have put a Campervan Water Bottle in the post to you and sincerely apologise for the error made. Hopefully this will restore your faith in Paladone and enable you to adjust your review.
Kind regards
Mandy
fantastic!
Excellent selection of products for reasonable prices.
14 januari 2020
Review zonder uitnodiging
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