Palmers Group Reviews 

Having worked for this company as a Sales Controller I have to say I have never experienced such a bullying and aggressive way of management within the motor trade.
The owners son who is in charge of all the managers will verbally abuse you and get rid of you with no notice depending on his mood. In fact I was told to leave the company one morning after being shouted at and nearly dragged out of my company vehicle all because I wanted to move a car from a handover bay prior to start taking pictures of the vehicles he requested me to picture for Auto Trader. Then after I broke down because I didn’t understand why I was treated like this, owners son decided to apologise and reinstate me to my Sales Controller role to then 3 months later have another power trip and do exactly the same but this time I didn’t stay around and I left! Nobody should be treated like this. Absolute disgrace.
This company doesn’t only underpay you but also hides the figures from managers to see what bonus they are entitled to every quarter.
Underpay sales executives everywhere they can. All along I must say this was the worst company within the automotive that I have ever worked for and I strongly recommend you think twice if you have any self respect before deciding to join this company. Any opportunity they get they will deduct money from you just like they did from my last payslip.
Avoid like plague. You’ve been warned.

This company is interested in a quick sale only, after sales service is awful. We are waiting for the credit in lieu of the wall box which was part of the deal when we bought a brand new Fiat 500e now for more than two months, the Fiat sales person in their Hemel Hempstead showroom is unresponsive, doesn’t return multiple calls and it seems they have a policy of blacklisting customer phone numbers, I only get through to them if I use a number unknown to them. Even then, the sales person is never available and doesn’t return the call. Appalling and shortsighted service, we could be a new customer again when it comes to part exchanging but guaranteed not with this company.

Faizan was an absolute pleasure to deal with and a credit to the company

Faizan was professional,polite and friendly. Would recommend

I had been looking for a particular car for months,have seen every second hand car salesman for miles around, then out of the blue found exactly the car I was looking for at Palmers Hemel Hempstead.called them at 9 am and arranged a test drive that afternoon. The salesman Faizan could not have been more helpful and polite, a far cry from some of the people I've met recently. The car was better in real life than in the pictures so decided to go ahead with the purchase. Faizan talked me through the whole process without pushing anything. Overall a very pleasant smooth transaction helped by a very good salesman. Well done Palmers

Were able to fit me in at quite short notice for a minor repair, service from start to finish was excellent. I was kept informed by Mo and the Service Team of progress at regular intervals and the car was ready when they said it would be.

YAS in the Fiat Service department of Hemel Hempstead Palmers has been exceptionally helpful. On my visits he has listened and responded to all my concerns and I have felt very supported in the process of my car being fixed.

Faizan was really helpful with my new car.
Process was smooth.
Highly recommended.

Further to my last review still no response from Palmers no worries the repair was carried out by a five star company who informed me that comment Palmers passed that it was the wiring loom was WRONG all that was needed to be done (A) clean and adjust lock bars (B) the only part that needs replacing is the touch pad which is a cheaper fix.
The owner of the company that resolved the issue explained everything I needed to know if and it's a very big if I have the issue again
My impression Palmers are more interested in getting money out of customers than giving a good service.
DONT USE THEM, the off road specialist company was shocked when I told them Palmers labour rates for just one hour.
One odd thing when I collected my vehicle the receptionist said that they had no experience of hardtops so who fits them when a customer order's one.
Having been trained in the pre eighties method of customer service Palmers staff would be getting their P45s if I was in charge obviously someone doesn't check especially when I found reviews relating to security the one I really was shocked to see one regarding staff boasting about drink driving the night before (don't know how true)
All emails from this company now go straight in the spam folder and the number is blocked by my phone provider land and mobile.
Turns out one of my old neighbours had dealings with Palmer's and said if they had known I was going to use them would have advised me to go elsewhere.
Thankfully I have moved closer to a highly rated dealership.

I brought my jeep into Palmers as it needed a replacement reverse camera . When I got it back I noticed both reverse lights, both rear licence plate lights and one indicator didn’t work – I had to ring three times to get through to someone who said bring it in and we will take a look. When I did they said that it was a coincidence that 5 bulbs had blown and had nothing to do with the reverse camera being changed as they were on a separate wiring loom. They gave me a quote for £611.38 to change the bulbs, justifying the extortionate cost by saying they were "genuine parts". They were only light bulbs! I declined the quote and brought the car to my own mechanic who rang Jeep parts department to find out the actual cost of the lights and when he spoke to them, the parts department said, let me guess, reverse camera issue confirming that they were on the same wiring loom. Palmers either lied or have no idea what they are talking about. My mechanic fixed the reverse lights for £23.66 (the bulbs just needed replacing as they had been blown by the installation of the reverse camera). My husband ordered two licence plate lights at a cost of £12.98 and an indicator bulb for £9.19 so the overall total cost was £45.83. Palmers were trying to charge me over £600!

This company is shocking and I don’t believe any of their high reviews are genuine – I was asked to complete a review after the diagnostic had been done and I was told that I could only fill it out if I was going to leave reviews of 8/9. They don't deserve 1/9. Avoid, avoid, avoid!

Faizan was helpfully right from the beginning of car selection till the end of purchase. All went on smooth with no hassle.

Absolutely awful, after many months of waiting for my car to be repaired (under warranty) arrived to have it fixed only to be told that the part needed had never been ordered. It has taken weeks to get a response and was then told that the part has been in for ages and I missed an appointment that I was never told about.

Just bought a used car from Palmers in Watford. Alex was excellent; very helpful, knowledgeable and keeping us regularly informed.

Bought a used Rexton and Faizan was fantastic, we needed everything ready last minute and he came through, could not recommend Faizan and palmers anymore

Faizan was great got everything ready in time will come back to me Palmers again

Super easy process of buying my Fiat 500 prom Palmers with the help of Mark Freeman. Mark was really helpful and made the process go smoothly. Would recommend!

I recently purchased my first car from Palmers in Watford, and I couldn't be happier with my experience, especially thanks to Alex, the fantastic sales executive who assisted me throughout the process. From the moment I stepped into the dealership, Alex was incredibly professional and knowledgeable. I highly recommend the dealership to anyone in search of a positive car-buying experience.

Purchased a new MG via part exchange and Faizan was extremely helpful throughout.

Would definitely recommend Palmers and Faizan.

Faizan was very thorough and knowledgeable about the vehicle I bought . I would recommend him to anyone buying a new car , ten out of ten service

Just bought a new Subaru Outback to replace my 8 year old Outback. Faizan handled everything professionally and with a minimum of fuss.