Panels are fantastic just what we wanted there so nice we’ve decided to order more. Delivery was very quick and arrived on time. Also customer service was brilliant replied to all my messages very qui... Toon meer
Bedrijf heeft geantwoord
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Absolutely awful. Bought through B & q has not arrived a month later- won’t respond to requests for a refund, keeps replying saying can’t cancel as arriving on that day. Still not arrived, very expens... Toon meer
Bedrijf heeft geantwoord
One of the worst purchasing experiences of my life. Terrible customer service and still have not received delivery even though ordered it weeks ago. Would not recommend unless you want to spend hours... Toon meer
Very easy ordering process. Delivery was quick and we were kept informed of the delivery date throughout. A smooth and hassle free experience. Thank you!
Bedrijf heeft geantwoord
3,1
Gemiddeld
147 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Antwoord van Panels By Sofia
Hi, thanks for the review!
Glad to hear you were happy with both the service and the quality — that’s exactly what we aim for.
Thanks,
Pedro
Panels by Sofia
Still awaiting delivery….
I was to receive my order by 22/08 I still do not have my order.
I have had 2 delivery dates and times but it never got delivered.
I am still waiting on the delivery of my items. 09/08.
26 augustus 2025
Antwoord van Panels By Sofia
Hi, I’m really sorry for the delay and the frustration it’s caused.
Unfortunately, the courier misplaced your original order during transit, which took longer than we’d hoped to get sorted. However, we then arranged a replacement for you straight away.
We truly appreciate your patience and understanding throughout this. If there’s anything else you need or any questions you have, please don’t hesitate to reach out — we’re here to help.
Thanks,
Pedro
Panels by Sofia
Unfortunately we ordered the panels and…
Unfortunately we ordered the panels and the order was delayed twice. Both panels also turned up damaged to which we’ve still not had any correspondence. Unfortunately won’t order again. Shame as the product is good!
22 augustus 2025
Antwoord van Panels By Sofia
Hi, sorry to hear about your experience.
We’ve checked our system but can’t find any emails from you. We always aim to respond quickly and sort issues out, so I'll email you now on the email address you reviewed from — we want to help look into the delays and damaged panels for you.
Thanks for the honest feedback — it helps us improve.
Thanks,
Pedro
Panels by Sofia
Outstanding customer service from Pedro!
I ordered panels from Panels of Sofia, which stated 5–10 working days for delivery. As I was in the middle of having a media wall built, these panels were a last-minute addition, and I was really hoping they’d arrive sooner.
From the moment I contacted Pedro on the live chat, he was outstanding. He immediately checked with production and arranged for my order to be put on priority delivery. The day before I needed them, I checked again and they still hadn’t been dispatched, but Pedro reassured me they would be sent out later that day for next-day delivery. Sure enough, they arrived by 9:30am exactly when I needed them.
Pedro went above and beyond to help me, and his customer service was exceptional. He is an absolute credit to the business and clearly understands what it means to deliver outstanding support. I couldn’t recommend him highly enough—thank you, Pedro
4 september 2025
Review zonder uitnodiging
Antwoord van Panels By Sofia
Hi, thanks so much for writing such a detailed review!
I’m really happy I could get your panels to you on time, especially with a tight schedule like that. I know how stressful last-minute stuff can be, so it’s great to hear everything worked out for your media wall.
It means a lot that you took the time to share your experience and that you felt supported. We're always here to help!
Thanks again for the kind words and recommendation!
Thanks,
Pedro
Panels by Sofia
No probs great service
31 augustus 2025
Antwoord van Panels By Sofia
Hi, thanks for the review!
Glad you had a great experience with our service.
Thanks,
Pedro
Panels by Sofia
Great company
Great company, the panels arrived quickly and were very well packaged.
25 augustus 2025
Review zonder uitnodiging
Antwoord van Panels By Sofia
Hi, really appreciate your feedback!
Happy to hear your panels arrived quickly and in good shape. We take packaging seriously!
Thanks,
Pedro
Panels by Sofia
Antwoord van Panels By Sofia
Hi, thanks for your feedback!
Glad to hear the panels fit what you wanted and that delivery was quick.
Thanks,
Pedro
Panels by Sofia
Beautiful panels look great on good…
Beautiful panels look great on good value and prompt delivery
27 augustus 2025
Review zonder uitnodiging
Antwoord van Panels By Sofia
Hi, thanks for the review!
Glad to hear you’re happy with the panels and that the delivery was quick. We’re all about good value and quality.
Thanks,
Pedro
Panels by Sofia
Recently ordered the mini ribbed wall…
Recently ordered the mini ribbed wall panels! They are soo nice:) quick delivery, parcel was packaged securely and great communication! Would definitely recommend Panels By Sofia
Thank you:)
27 augustus 2025
Review zonder uitnodiging
Antwoord van Panels By Sofia
Hi, thanks so much for the lovely review!
Really happy to hear you’re enjoying the mini ribbed wall panels and that everything arrived safely and quickly. Great communication is important to us, so glad it came through!
Thanks a lot for recommending us — we really appreciate it.
Thanks,
Pedro
Panels by Sofia
It would have been a 5* review!
Online ordering was very straightforward.
The confirmation gave us a three day delivery window where we made sure we were available. On day 1 of the window having had no communication we did an online chat with Pedro who informed us of possible delays due to heavy order book. Ok these things happen however good communication could have avoided this unnecessary stress.
Once dispatched a week later the delivery with XDP went perfectly.
6 augustus 2025
Antwoord van Panels By Sofia
Hi, thanks for your honest feedback.
I’m sorry for the delay and understand how the lack of earlier updates caused stress—that’s definitely something we need to improve on. We appreciate you reaching out via chat, and I’m glad the delivery itself went smoothly once dispatched.
Thanks for your patience and for sharing this with us. We’ll take it on board to do better.
Thanks,
Pedro
Panels by Sofia
Antwoord van Panels By Sofia
Hi, thanks for the review!
Glad to hear everything went smoothly.
Thanks,
Pedro
Panels by Sofia
Love the flooring
Love the flooring, looks great in place.
Great service, great price as dearer else where and fast delivery.
Thanks
27 augustus 2025
Antwoord van Panels By Sofia
Hi, thanks for the lovely feedback!
Really glad the flooring looks great and that everything went smoothly with the price and delivery.
Thanks,
Pedro
Panels by Sofia
Antwoord van Panels By Sofia
Hi, thanks for the review!
Glad you found ordering easy and are happy with the delivery and product quality.
Thanks,
Pedro
Panels by Sofia
Nice panelling
Finally got the missus' media wall done after weeks of planning, she's happy so I'm happy.
No issues, would recommend
22 augustus 2025
Review zonder uitnodiging
Antwoord van Panels By Sofia
Hi, thanks for the review!
Glad to hear the media wall’s all done and that everyone’s happy with it. Appreciate the recommendation!
Thanks,
Pedro
Panels by Sofia
Great service and quality
I ordered two types of panel cut to size. The service was brilliant and the panels look fab painted up! Will definitely order more!
8 augustus 2025
Review zonder uitnodiging
Antwoord van Panels By Sofia
Hi, thanks for the lovely review!
Glad to hear you’re happy with the service and that the panels look great after painting. We’d be happy to help with your next order whenever you’re ready!
Thanks,
Pedro
Panels by Sofia
Brilliant panels
Brilliant, excellent quality and delivered with care and packaged well.
Perfect size, you can fit easily and you can paint them as well. Highly recommend.
22 juli 2025
Antwoord van Panels By Sofia
Hi, thanks for the great feedback!
Really pleased to hear the panels arrived safely and fit just right. Painting them is a great way to make them your own.
Appreciate the recommendation!
Thanks,
Pedro
Panels by Sofia
Great product
Great product, easy to order and speedy delivery, look great as a backdrop to our new media wall
1 augustus 2025
Antwoord van Panels By Sofia
Hi, thanks for the kind words!
Happy to hear the ordering was smooth and that the panels came quickly. Sounds like they’re doing a great job finishing off your media wall.
Thanks,
Pedro
Panels by Sofia
Lost first order Sent to wrong…
Lost first order Sent to wrong address. Second order was 2 weeks overdue despite assurances on delivery.
10 juli 2025
Antwoord van Panels By Sofia
Hi, sorry to hear about the issues with your order.
We know delays and mistakes can be frustrating, and that’s not the experience we want for our customers. If there’s anything we can do to help, please don’t hesitate to get in touch.
Thanks,
Pedro
Panels by Sofia
Antwoord van Panels By Sofia
Hi, thanks for getting in touch.
It seems there was a mix-up with the courier, so your samples didn’t get delivered as planned. Unfortunately we can't see any correspondence from you on our system, so we weren't aware of this ourselves until now.
If you’d like, please get in touch with us and we will be happy to sort this out for you.
Thanks,
Pedro
Panels by Sofia
Horrendous experience ordered item 8th…
Horrendous experience ordered item 8th August, items still not here!!!, was told next day delivery soon as courier picked up my order which was 21st August now 26th August still no item!, had to pay trademan twice now saying item would be here!, communication false and lies everytime, courier used does not answer emails or chat questions regarding my items now also!!, I would avoid ordering anything from this company at all from now on!!!
26 augustus 2025
Review zonder uitnodiging
Antwoord van Panels By Sofia
Hi, thanks for your feedback — I’m sorry this has been frustrating.
Just to clarify, while we do dispatch orders with next working day couriers, we can’t guarantee exact delivery dates as this is handled by a separate delivery company. We also recommend waiting until your panels arrive and are checked before booking any tradespeople, as noted in our terms and conditions.
We understand courier delays are annoying, but unfortunately we can’t take responsibility for their communication or service.
If there’s anything else we can assist with, please let us know.
Thanks,
Pedro
Panels by Sofia
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