Papaval Retail Limited Reviews 

Placed my order, have been asking when it will be delivered but no one is replying to me. This is the 4th day and still no idea if my order has been delivered? Delivery company say the postcode is incorrect on there tracking website, the postcode is correct. So have spent money on this order and delivery but no idea what's going on.

Like another recent reviewer, I bought some soft drinks on Amazon and instead of getting my coffee, this fraudulent company sent me a box filled with stinking scrunched up tissue paper with cats printed on it and a pack of chewing gum!
Minging.
Had to call Amazon for a refund. This business should be shut down.

This is a really great company to deal with. The orders are delivered really fast, beautifully packed, never any damages or breakages. I have used then twice, and will definitely use them again.

Terrible organisation, avoid! Only half of my order was delivered. I had to sent multiple emails with proof of half of the order details and screenshots of my order to abrupt responses that were inconsistent from the Papaval team.
Then I had to chase my refund after it had been authorised.

This place is a scam. I purchased two crates of soft drinks through Amazon, £40 worth of drinks and I received one packet of mints. I called the place direct and the lady was very timid over the phone, not apologetic at all. She knew it was a scam but luckily offered a refund.
Avoid this place!!

The price of the dog food was competitive delivery was on time very happy.Thank you.

No proper update on the order , need to chase the customer support team for the update on order . No response to the emails .

Items as described, good price and fast delivery. Couldn’t be happier. Thank you

They sold us an item that was out of stock, no communication from them until I chased up the order a week later, then to be told they might be able to send it out today they might not 🤷‍♀️

Awful to deal with,,,never received my order and had hassle getting them to understand what I had ordered when it’s plain and simple…then they refunded me without giving any explanation ,,but I knew why it was,it’s because they had put the wrong price on crisps by a few wuid and wasn’t prepared to stand the order as it’s their mistake…instead they just cancelled my order…stay clear of these at any cost…replies from emails are a long time coming….

Absolutely terrible, pretty sure I have been scammed. I ordered some energy drinks, 2-3 days delivery, still not here, I've emailed them three times and still not heard back. Terrible do not buy from here

Ordered and paid for on 27/10/2025 stated 2-3 days delivery. 8 days now gone by and goods have not yet been dispatched

They have sent 2 out of 3 tins ordered and I have tried to contact them via email, chat and phone several times and no reply on any.

Do not use complete scam, received nothing and zero communication.

Ordered Kirkland(Costco) brand Virgin coconut oil, delivered KTC brand oil.

I haven’t received anything yet, where is it?

No hassle re ordering , good price and very quick delivery also at a good price.

I ordered two Vonbee Citron & Ginger Tea Pack, both jar were cracked when I received it. There was no bubble wrap on it, they just put a paper. I emailed and chat them but no one is replying. Very terrible customer service and shop.

Absolutely terrible, they dont reply to emails. I am still waiting my order. Unable to phone them . And I have no refund as yet. I will be reporting them. Find another company.

Ordered boneless sardines sent a different type containing bones raised and issue had no response. Bought on Shopify and they have not helped either.
No customer service would not recommend using this company