Papaval Retail Limited Reviews 

Scamming elderly customers, advertising products and delivering chewing gum, disgusting company. Trading Standards notified.

papaval is not a good retailer
i placed a order paid for it, waited 2 weeks never came, i was asked to wait a bit longer gave it another week still not arrived, just asked for my money back, got to wait another week for that, avoid this company in my opinion,

Ordered large quantity of chocolates but received 1 small pack of chewing gum. Think I have been scammed!
Just been reading some of the other reviews on another site and this seems to happen to others. They then say that they have the GPS tracking to prove that it has been delivered. Mine was delivered but not what I ordered.

I have used this company before and as well as my recent order a 1st class service.
A very fast delivery

Thank you

Jim Evans

Still missing my other order as evri has not got it

I haven’t received my parcel

I ordered an interactive Globe for my granddaughter on 28/12, the website said it was 2-3 working days delivery. As of today 5/1/2026 the Globe still hasn’t been delivered. I called Papavel customer service and they lied to me. They said Evri (delivery company) hadn’t scanned the item - l know this was wrong as l was tracking my parcel and Evri hadn’t received it. Then the customer service assistant said ‘l had changed or got the delivery address wrong) - No. Finally she said the item was out of stock and she would give me a refund. I asked to speak to a supervisor/ manager and she said no one was available and hung up on me. When l rang back, no one answered. Do NOT order or trust this site.

Failed delivery.
Awful communication.
They really didn't give a hoot about my missing parcel.

Bought a large pack of washing powder and received notification that the sale had gone through. After three days of zero communication I received a refund notification from the Shop App, no email to inform me my order was cancelled and still no comms despite emailing them.

If you actually need the items you try to purchase from Papaval go elsewhere.

Placed my order, received an email from PayPal saying I have a refund. No explanation from Papaval Retail Ltd

Not able to return a product as almost out of date after many emails and false return copy and paste links that never worked.

No one replying to my email, I haven't received my order. Not happy

Sorted my problem out

Wrong coffee delivered, took six emails to get a response, you cannot phone them!!
Do not use this company, find another!!!!

Using unreliable delivery service who stole my parcel instead of delivering it. I didnt receive my parcel and the company Papaval sent me a picture of my parcel which was left on a pavement. I had the hassle to contact my bank for my money because Papaval refused to take responsibility of refunding for a product I didnt received!!

Very fast delivery, great price
Ordered the same last year
Excellent

So far have only received one item, not 3 that were ordered and paid for. I am receiving emails telling me that delivery is out, but nothing so far. If I receive the remainder order I will put a positive review here, if not I will be contacting Trading Standards together with a large group of other unhappy customers that I have been in contact with..watch this space ! Few hours later...I'm editing this review...another delivery...so number two of 3 items have now been received..still one item missing ...

Must be a scam site. I ordered some tinned Schweppes, I never got an email confirmation or an order number, 3 weeks later I don’t have them… I’ve tried to contact them and I’m just going round in circles! AVOID!

Great product, great price and great service