Papaval Retail Limited Reviews 

Great price and prompt delivery

How a company deals with issues tells you a lot about a company. Issues happen, orders go astray. But this shower just keep on expecting you to wait and chase them while they hold on to your money. Had they said on my first contact. Oh yes we can see that the item appears lost we will arrange a refund immediately, then this review would have been glowing, reassuring those who might be the bearers of a similar mishap that all will be well. However, I can not say that, be warned if things go missing you will spend forever trying to get a refund.

Good product fast delivery a little bit pricey

I ordered something and the same day as the order was confirmed, i was sent an email late ron saying this order was cancelled with no reason what so ever. Poor poor communication. Not seeing hardly any good reviews about this company.

Exactly what we ordered. No fuss. Thank you

Item was not delivered as damaged by the courier.

Informed papaval but still have not had a response or a replacement.
Need to improve customer services

I haven't received my item, I haven't received confirmation of shipping, I haven't received responses to my emails and the phone line says the line is not available. Utter shambles.

Quick delivery and well boxed Gourmet cat food in individual box of flavours that both my cats love . The chicken and beef are their favourites and to get them without a mixed box was superb. Thank you and will certainly buy again.

Great service and fast delivery

Still waiting and no response to email

Great choice of different food, super great prices.

Visit the Papaval Retail storefront
CREAM OF CHICKEN SOUP £2.50 each tin,
CRIMINALS..

Excellent customer service. Super fast delivery. Highly recommended

I bought Daawat rice from this website the price was good and Quick delivery thank you

This time around I didn’t receive all of my order. But, they responded and sorted out my refund, promptly.
Lost a star because my order was not completed

Unfortunately I can not give a zero.Worse company ever.Sent damaged package twice now will not answer any communication.Absolute RIP OFF.

Ordered item never arrived and they gave a full refund without any reason why they had not fulfilled the order. Strange !!!

The delivery was intact and secure

I ordered from this website on 16 of May 2025. I have been waiting for the order to ship and arrive, but the order has not progressed yet till today which is May 22, 2025. I took time out to call the customer care and was told that they did not have items in stock and that they would cancel my order and process a refund. If they have no stock, why did they let me place the order in the first place and held on to my money till I called-in to find out about my order? Perhaps it they have 100 customers placing orders worth 10k pounds and they wait 5 days to cancel the order as the item is out of stock, they have 10k sitting in their bank earning interest?? I would have welcomed if they had informed me the next day that they had to cancel the order due to no stock.

the item was as described value for money and arrived earliar than i thought it would.