Partsengine Reviews 168

I ordered two wheels last October that were listed as "in stock". I then received an email on November 5th stating that my "Special order" had been placed with the manufacturer and that they would update me when the order passed their warehouse. It has now been 11 weeks since the initial "special order" email with no update and my emails to customer support have had no reply. Looks like I will have to work with Visa to get my money back as there is no communication with the company and no indication that anything is being sent.

Terrible experience, will never order from here again.

Terrible customer service - do not answer the phone (and phone options do not go anywhere), do not respond to emails, refund for non-shipped item not processed, alleged website "live-chat" not functional...

Free ground shipping not the case, terrible customer wait/return call system designed to enrage you, refund took 9 days and was “adjusted”/reduced by $85.00,i emailed them and 4 hours later the $85.00 refunded(greasy business) The reviews you see on the web are very accurate and assimilate my experience with them. Do your homework before purchasing using Parts Engine as i will never use them again.

Used to have great support but now they are too busy to care. Their support cuts you off after waiting 20 minutes on the phone just to speak to a human. I put in 2 support tickets and got zero response. They lowered the price $50 after my purchase and even though I didn't receive the item 3 weeks after the order won't honour their price match guarantee.
Stay clear of this company

Customer service is just terrible.
Here is my experience:
Item showed 10+ available online.
Order placed, card charged.
Then I got emails about a back order, ok I’ll wait.
Website still shows 10+ in stock.
I decided to cancel.
I emailed 3 times to confirm cancellation.
The item arrived.
I emailed again to cancel and return, no reply.
I don’t know what to do now.

Promised delivery date not met. Impossible to get Order Update by phone or email. Can not get in touch with person/representatine over the phone. Stay away from this company. Save yourself from frustrations. I ordered over $2000.00 worth of products and I'm starting to get worried. My credit card has been charged but nothing is happening with my order [ still in progress after 12 Days ]. I am going to phone my credit card company and see if they could help me cancel the order and get a refund. I normally don't give reviews but I am compelled to do so to warn others.

Went on to order tires and rims for my dually. I had a hard time getting the payment info processed for the rims. I ended up researching them and found MANY horrible reviews and ended up ordering the rims from another company. They called me that night and seemed helpful so I thought I would still purchase the tires from them. Big Mistake! The free shipping at checkout turned out to be $60 as I was "remote". Ok, so I wait 9 days still hasn't shipped so I email them to inquire when tires will ship. I get a prompt response telling me that I will need to pay another $159 shipping (approx. May be higher depending on carrier). WTF? What happened to free shipping? So they ask me if I want to cancel, so I do. They say they are refunding me the amount, less $69 dollars. I reply to the email asking "why are they withholding $69 dollars?" I haven't got a reply yet but I am expecting them to say that it is a restocking fee. A restocking fee for an order you couldn't fill under the initial terms? I will send all documentation to Visa and dispute that charge until all of my money is returned.

I am reporting their fraud to the BBB. This company will take your money and send you nothing. At the same time they will avoid your calls with the promise of a call back that will disconnect when you answer. Like I said, this company is a scam.

Don’t order from them. I ordered parts to fix my vehicle, there was a delay that started with 3-5 days delay. That became a 6 week delay. Could not get through on the phone, when we finally did we were told they had to contact the warehouse. No word given. At the 6 week mark I cancelled because I could not get through to them. They ‘cancelled’ and stated there would be a 10 day wait for a refund, ONCE I received the confirmation email. That, stupid, confirm we cancelled took 11 days and now I’m waiting 10 days to gey my refind.

Let’s see, part of me feels like I won’t get it. I filed a complaint with the BBB.

I ordered tires with rims mounted and balanced with sensors. Although the order took three weeks to arrive due to a delay caused by a mix-up with extra parts (which was resolved with a refund), the installation went smoothly, and everything works perfectly. I am pleased with the purchase and would order from the same supplier again.

Slow communication, bad inventory, bad resolution... Order had to be cancelled. I ordered a set of wheels over a month ago, then they contact me to tell me they can't get them, then offer me another type as a replacement, I say OK, then days later they say those aren't available and order cancelled.

There was an initial mix up on the order...rims were lost during shipping from the warehouse. They ordered replacement and sent the tires ready to install.

All's well that ends well.

Ordered rims and tires which were in stock
Received an email 10 days after saying that they need another 2-3 weeks to receive my tires from warehouse
Trying to cancel my order and get my money back but doesn’t looks easy too
MOSTLY SCAM

I am pretty sure I have been stolen from, and have now filed a complaint with BBB. They have yet to deliver the parts I purchased in advance 4 months ago, still waiting for the parts, and a response to my last two emails asking for their arrival dates/status. SHOP ELSEWHERE if you value honesty in customer service.

Ordered wheels and tires - price was fare and inventory was 'in stock' as noted online. Almost 4 weeks and several emails as well as calls, I have not heard anything from their customer service teams. I suspect they are dealing with many issues with delivery. I did get one email noting that they were awaiting transfer from another warehouse - not sure where that might be as it's now almost 4 weeks and I have yet to get any updates. Most frustrating online experience ever, not to mention poor customer service.

Waiting four week on my order of an item shown "in stock"... I also was scammed by Partsengine. They don't reply to emails or phone calls. I will be reversing charges with my CC company.

Wish I read the reviews before ordering. Placed an order 3+ weeks ago, and am still in the '1-2 days' before processing. I've waited hours on hold but never spoke to a human. Their email reply said "we'll ask the warehouse" about the status, and never had a follow up.

Edit for closure: I eventually received my order (wheels and tires) after sending a few more emails. In the end, I got my order 45 days after placing it, and the items were as expected.

Horrible service got tores ordered on sept 1st and they keep telling me they were delayed more and more. No customer service. Total scam no tires were ever getting sent out use anyone aside for them if you can

Don't order from them, charge you extra after you make the order, then tell you they can't cancel order. Never can talk to anyone....

Ordered special order part clearly advertises “expedited special order ships 10-15 business days” well it’s been four weeks now and they’re tellin me
The same run around everytime. It’s a cut and paste email with an added 2 weeks pending courier delays. That will be 6 weeks! 30 business days before
It’s even in there warehouse! Bunch of bs! Iv had product shipped from the UK faster then this. So don’t tell us “courier delays” This is a lie and is false advertising. Dont tell people one thing if you can’t deliver on it. Please proceed with caution. I will not be ordering from again