Partsengine Reviews 168

This is the second time I've been trying to contact Partsengine (I should have know better after a similar experience a year ago) and after numerous attempts I still have not connected.
I filled in the email request for a "ticket", all boxes were filled in properly but it would not go through. There was a problem with Captcha (the "I am not a robot" box), so I tried numerous times yesterday and today, still experiencing the same problem.
Phoned numerous time only to be on hold for 20 minutes or so, eventually left a call back request but guess what, NO call back.
Partsengine your time is up. The parts I need are available from other suppliers so I will be dealing with them from now on, even if they're double the price.
I try to support Canadian but this kind of service is embarrassing.

Their website says there is still stock remaining and can be shipped immediately. Then I process payment and I get notification of 3.
To 5 business Days of delay. Create ticket and have had no response, Feel like scam company. Will contact credit card company and refund payment hopefully.

I have ordered multiple sets of wheels and tires from PEC in the past without any problems however after I placed my most recent order they now indicated they want additional courier fees! The delivery company claims I live in a rural area and are charging PEC additional funds to deliver to my address. PEC is passing the additional charges on to me, the customer.
Their 'Free Canada Wide Shipping' is false advertising.
Buyer beware!!

I ordered a set of alloy rims Sept 3. It was listed as instock. On Sept 5 I phoned them as my order was not processed and was told that he would bump me up the que and complete the processing. Sept 6 an email from Partsengine letting me know that an email will be sent to me once shipping date is determined. I responded and said need the rims soon otherwise I will ask for a refund and the same day I got email with the tracking number. Sept 9 the rims came and they all fit perfect. The reason why I contacted them so impatiently is I read comments on the different review sites and they were not very good. As it turns out you probably have to contact them sooner than later to find out the status as it appears that if you don't they will be delayed. Overall experience would be 5 stars but the lack of communication brings it. down to 4 stars.

I ordered 4 mud tires for my truck
i only live a few hours from Toronto
I called, but never can get through to someone
no reply on email
nothing after purchase on visa.
had to call Visa and let them know it was fraudulent

I have to admit that reading a lot of these Reviews AFTER I placed a decent order with partsengine.ca I was a bit worried. But, I must admit they were awesome. Sent me emails at EVERY order status change ( received, billed, picked ect ) and I had my order within 5 days and it was carefully packed.
I will use them again.
Hope this helps someone.

I purchased one of your products, and after waiting for over a month, I still haven’t received it. During this time, I was charged an additional shipping fee twice, each time around $150. You originally promised to ship the product within a few days. Because of your company, I had to cancel my plans. You simply canceled the order without any regard for the inconvenience you’ve caused me. This is a terrible company, and I strongly urge everyone not to do business with them. Avoid at all costs!”

Absolutely the worst company I've ever dealt with.
They do not stock any products and lie about it.
Ordered an item that showed in stock...well it was not. I was told it had expedited shipping and would arrive on 10 to 15 days.
Well here we are on day 70 and I still don't have it.
They will not cancel the.order unless I pay a 20 restocking fee for an item that hasn't been delivered.
Customer service lies and doesn't respond either.
Recommend you stay clear of this place.

Ordered items thru Affirm and they emailed us that those items were not available. They suggested alternatives but they are out of our budget and so we had to cancel. Was told that will be refunded 10 business days from the email date. They never processed the refund until payment was taken from my account from and order that I dont have. Sent an email and tickets and they never even responded, NOT A SINGLE REPLY. Spoke to customer services and even them dont have a clue.

Took several days to process my order before telling me its discontinued and not restocking. Told me they could swap them for the same set of wheels, exactly the same but with +10mm more offset, then tried to bill me $350 extra. Cancelled order and never issued refund. Repeatedly emailed and called for 15 days until a refund was finally processed. The original wheels are still showing available to be ordered!

I was worried after I read reviews on here that said people didn't get their orders etc. However, my part arrived quickly and was exactly what I ordered. Fantastic.

Scammers they wont return the wheels because there special orders that was not mentioned during the order
Be caution

I Ordered a set of winter tire online. Got a great price and order was delivered 3 days later. No hidden fees, no problem. I was worried about the Trustpilot feedback so here's my 5 stars rating.

Item Back order
took more than 3 weeks to issue refund... but finally did
No replies from customer service to my emails in the meantime.

Scam artists, this site is run by the same scammers running huntsparts.ca. How do they even hold merchant accounts doing this? Chargeback rate must be ridiculously high? Same scammers running two fake auto parts websites?

One star because I had no choice. My purchase never came. 10 weeks went by. They email you right away and tell you its on its way. I asked how do I go about canceling my order if possible. They sent me an email saying order canceled you will receive your refund within 10 days. Its been 3 weeks, and they do not reply to the emails regarding refunds. What a bunch of scammers. Im out $355.

Worse company ever. I paid for a trailer part that was in stock per their website. They said my order was processed and ready to ship. didn't receive a tracking number. I followed up and they said it had to come from a 3rd party warehouse and that it would take 3 weeks to arrive before they could ship it. Now going on a month and no word. Followed up numerous times and no response. Essentially stolen my money. DO NOT BUY FROM THIS WESITE!!!

I ordered a Holley carb they had on sale March 19 2024 a month later they told me they can’t supply they still have my 1155.00 as of May 3 2024 and after wasting my time with phone calls and emails still no refund !

Out of my purchases I’m happy with what I have received. But an order for $312 that they could not supply it’s been over a month since they emailed that I had a refund coming but have never paid it and don’t answer when or ever it will be paid

Terrible company. Purchased an item wasn't shipped 2 weeks later. Phoned and they said it was a 6 week special order. Cancelled order and now have been waiting 17 days for refund. Stay away!!