Partsengine Reviews 168

Same story as everyone else. Tires ordered, money taken, no stock and no refund. I reported them to the credit card company and their fraud department. I would suggest you do the same or better still, BOYCOTT this company and get the word out THEY'RE THEIVES!

Do not bother ordering from these clowns!

I ordered a set of tires that were on sale from their website, which did not indicate if they were in stock. Only that they were available while supplies last. So I place the order and they charged my credit card. Three days later they send an email that the tires are not in stock and are discontinued! Why would you promote a sale for items you don't stock and are discontinued?? So, I said fine refund my card. It has been a week since I asked for the refund. I email these clowns and ask when they are issuing the refund, no reply from them. Tried calling their phone number put on hold, and then hangs up? So buyer beware!

They DO NOT have free shipping or the in stock parts you order. I got an email after I ordered and paid saying that my address was too far so it would be $14 per tire so I gave them an in the city address as they suggested. I called 6 days later and waited to talk to someone for 2 hours. Just to hear you have to wait longer. Later that night I get an email saying its now $31 per tire to either address and they are now backordered with no date that they will get there. They blamed a lost shipment, my address and fedex. I called to cancel the order, waited hours again and got an email that the order was canceled and that I have to wait for the warehouse to confirm before I get my refund. Thank god I used PayPal so I will get a resolution but my $1000 might be tied up for a while.

Useless. Waited 11 days to inform me of an extra shipping cost, which turned out to be $157 plus tax per tire.

flat out thieves! once they got my money i never heard from them again.
complained to BBB to get my money back after 7 weeks being ignored!

I ordered rims on June 14th. It is now August 24th and I still haven't received anything! I haven't had an email from them telling me the exact date of receipt of my package... I wrote to them several times and each time it wasn't a clear answer like "we'll check with the warehouse and get back to you" but they never rectified me all the times they said that. I am starting to lose my patience. They are extremely bad at answering emails in a clear and timely manner.

I ordered 5 parts from them, one made it here without any problem. As for the rest: one was out of stock and they didn't bother telling me. They forgot to order one, one arrived damaged, one got lost because they use Puorlator (even thought the receipt they provided said FedEx ground shipping)

Tried calling their number - they don't answer it anymore. There's a recorded message saying that they will start answering their phones again on June 30th, 2021. It's July now, still the same message saying that they aren't answering their phones until June 30th. Tried contacting them this morning via chat - no response. Tried emailing them - no response.

If you really need the parts you're ordering, I suggest ordering from a place that actually cares about getting you the products you pay for. Once these guys have your money, they have little interest in you anymore.

EDIT: they literally just responded to my email as I was typing this up. They said they'll contact a supplier and look into it. The item is being delivered by Purolator, so I'm not holding my breath.

SECOND EDIT: As far as I can tell, nobody contacted Purolator. The package showed up at 8:30 pm on July 7th - I placed the order June 20th. Now they are telling me that it will be a week before they will start to resolve the issue, meanwhile I haven't been able to drive for weeks and it will probably be weeks more before I actually get a bumper. They are terrible at responding to emails and other than a useless chat function there is no other way to contact them. No phone number and no store front.