Patient Access Reviews 

Access is absolutely the wrong word. When you need it it does not work, locks you out and tells you to go away. Not suitable for anyone without a smartphone to complement the computer and they seem to have disabled the memorable word route for the times when the mobile is not available. It would be dangerous to rely on this app.

This is the most annoying badly written site you can imagine - they have refused to accept the 6 digit code they sent me during login as valid THREE times and then locked me out
Pure luck it is not urgent

I would give it a zero.Sign in on line and code not sent to my phone .Use the phone and the code flashes for a millisecond.Whoever devised this diabolical system is causing more anguish to the elderly who they must hate.After a couple of tries you are denied access.
Perhaps the reality is the NHS should not be available to their largest clientele.

Horrendous system. Impossible to work out and even when registered, it only allows ordering of repeat prescriptions as GP surgery disabled all other functions including even simple
Messages. Waste of time and money and very very stressful to try and set up.

The authentication of this app is worse I have the code and use and ask me the code again and again and again probably you need 2 phones to solved the issue

I cannot log in. Peter principal in all its glory to the developers of this app.

The absolute pits.
I am fairly computer literate but can't sign into this website. I am stuck in a look of using the authenticator app, being kicked out, then signing in again with the authenticator app. Useless.

Do not use they don't reply in support team can be bothered to sort problems all I asked was change email on my account all I got was rubbish

Struggling to log on now. There is no way older people are going to be able to use this.

This is App is the biggest load of balony I have ever come accross - absolutely rubbish - you should be ashamed of youself

Ever since trying to change GP surgeries on my app it just stopped working. I've tried everything, I've tried making a new account but of course it won't let me because it says an account already exists with my current email adress (and I am not making a new email address!) I've also tried resetting my password and that won't work either.

It's just so stupid because there no actual human being to contact about it either. Apparently it's a good idea digitalise everything and completely get rid of human contact because it saves money!!!!

Tried to set up an account and even after following all the prompts (think sledgehammer to crack a nut) was unable to do so and I backed out very quickly when I received a warning that the website was not secure!

I've got 3 serious health issues one of them is dibilitating in several ways the one way that is relevant to this review is mental fatigue if I'm attempting to look at anything that requires mental input I really struggle and can't do anymore after 5 minutes. Trying to navigate this service just to get to the point of being able to use it is one of the most difficult things I try to do online this is on par with the new governments ID service which is forced upon us now too.
Accessing this service requires a lot of security measures to even get it working and for me I can't do it. Do they consider everyone who uses this bearing in mind this is primarily for people with health issues I need it to look at medical test results so I can pass them onto one of my specialists out of county I struggled originally settings this up years ago but it's got even harder I'm very technically skilled with IT but moving GP practices now I can't do it I'm so frustrated as I don't even care who sees my records patients should be given the choice of what level security they have regarding their own information I'm suffering with cancer, a brain tumour and ME when you're dealing with so much you don't need your life made harder by pen pushers with nothing better to do than make everyone's life that much harder we're controlled so much in this country we can't even breath anymore

As you’d expect of an NHS app. Totally useless and unusable. I suspect that was the intention.

I tried five times with PA to log into my medical practice in Scotland using the registration letter without success. You get to the final stage having added the one time CHI number only to be told that you have made a mistake. Also be beware of the fact that PA England is not compatible with PA Scotland. The whole system is over complicated.

Patient Access is a textbook example of how to squander public funds. What should be a simple, user-friendly app to streamline NHS services is instead a clunky, convoluted mess. Logging in feels like cracking a safe, navigation is a maze, and booking an appointment — the one thing it should excel at — is mysteriously off-limits.

Instead of helping patients or easing pressure on GP receptionists, it gently nudges you toward paid services with a smile and a wink. Progressive? Hardly. Efficient? Not even close. One can’t help but wonder if someone’s benefiting from this disaster — and it’s certainly not the patients.

Used to be easy to access the app but no more. Have got facial recognition and have done the authentication app to no avail. Just comes up you have been signed out.

Getting worse every month cant log in waiting ages, might as well get in the queue on thr phone to the doctors

Horrendous app. You have to go through many loopholes to get on. You need two step verification apps like microsoft authentication which then ask for payment details. Its a security risk in itself . For God's sakes is this where taxpayers money goes

Waste of time. Too much messing about to try to log in. Why make a simple task so complicated?