Patient Access Reviews 

Not going to waste any more time on this utterly utterly useless app. Same awful experience as all below. Beyond belief that GP practices even consider using it. My GP practice is tearing its hair out with the complaints. Save your mental health and avoid like the plague.

Kit would really be no stars as they really don’t want you to log in and the safety works as you can’t log in. Causing stress which surely is not what they are here for.
Pointless and useless so called help

I have tried to log in to my patient access today to reorder my blood pressure medication, well let’s say my blood pressure was probably the highest it will ever be today ever 😂 , firstly I have already set up verification with email / password /Face ID then it asks for a 6 digit code ( that I don’t know ) so I select option for them to send a new one, that they text to me promptly (tried this several times) but it then asks me to then use a third party app to use for verification I tried this on several occasions but getting very frustrated I eventually managed to do it by taking a picture of the QR code sending it to my wife then scanning it via the app to get access. HOORAYYYY after getting this far I was expecting a blood sample being required to access my account 😂 this is probably the most stressful experience using an app I have ever had. I’m getting my dna sample ready for future use lol good luck to anyone having similar experiences

Needed to reset my password. Apparently I couldn't because I never registered with my mobile phone no. This was never mentioned when I registered. So now I'm locked out of my account and have no choice but to it and re-register, which is causing additional delays to a repeat prescription. Awful app. Won't be re-registering, I'd rather go without medication than deal with this BS.

I have used patient access for a few years but it has just got more and more difficult to use i am normally OK with tech things but I find this impossible it's so complicated to use it is much easier to access my bank a count than order my medication I will now have to start using the NHS app so just hope they don't complicate this one
Goodness knows how some elderly people will be able to manage to order their medication on this stupid system

It's far to complicated to sign in, the NHS app is far better and user friendly.

It seems like you’re being encouraged to use the NHS App in order to save man hours in calling the surgery. But in order to “link” your health records with the App you need to create an account with PatientAccess and then use a series of codes to link it to your surgery. Since I moved to my current surgery I have not been able to view my health records and fortunately there’s very little to view; however, my husband has an ongoing medical condition that requires frequent testing and he has also struggled to link his health records to his NHS App. This has resulted in us having to call the surgery to get test results - today I was 15th in the queue and waited an hour for a callback from the receptionist - this doesn’t feel like progress.
We’ve moved a couple of times and have not experienced this level of difficulty before.
We’re reasonably confident using technology, but this PatientAccess portal is beyond my pain and tolerance threshold.

Linking to my GP was impossible. I've tried 20 times, che checked and rechecked the codes, but it won't work. I can log on but not link to my GP. I'm pretty computer literate but this is the worst system I've ever tried to use. No wonder the NHS is a mess.

I've been using Patient Access for several years, but it has become increasingly difficult to sign into. First it was a password, then a further prompt to authenticate. Then they insisted on Microsoft Authenticator, which is almost as bad to log into. I access my Government Gateway with text authentication, so why doesn't Patient Access do the same? I have deleted the app and now use the NHS App to order repeat prescriptions.

cant order repeat prescriptions not fit for purpose
complicated and difficult to use.

Wouldn't even give it 1 star! If I could.

Using an authenticator app doesn't even work!
Progress? We are going backwards!
Can't see most people would be able to log in with this.

Wth! This is a nightmare. How can it be so complicated. What brain has invented this?

Absolutely awful system. I need to order life sustaining medication but can not create a user account, I keep receiving many error messages that I can not get past. I submit a help ticket but no one ever gets back to me to help. GP surgery can not help either. This company does not care about the service it supposedly should provide. Terrible company, this and the parent company should not be awarded any more contracts that receive tax payer money to pay them. One can only hope once the central government platform on supplier performance is up and running this and the parent company get flagged as providing an unacceptable and should not be awarded any more public sector contracts.

Worst experience ever! I'm not too bad with techy stuff but trying to access my account for repeat prescription has me tearing out what little hair I had left. Not only do I have an access code sent by email but also by text and third party authenticator plus fingerprint. I can sign into my government pension page with a password or fingerprint so why all the unnecessary confusion !!!

For the second time this year not receiving authorisation text. Having to phone doctors who don't take prescription requests over phone. So your left in limbo trying to get life saving medication.

Why does this company exist? They are so unhelpful. They just send the same pre written email telling you to try different things over and over again, despite already having told them that I have tried these things.

Patient Access is awful. Tried to log on with the details I know are correct and then get repeated error code "you have exceeded the number of verification codes" Not true as I have not even received any!!!
Don't hold your breath trying to get the support centre to help. This is just diabolical, especially when this is the service I need to order my repeat prescriptions. The NHS need to do better if this is the way forward for patients!! Find a company that can actually help patients rather than hinder them!!!!

When one can get into the service, it is useful and much better than phoning a GP and leaving a message. But I have found: (i) it pute me through large numbers of recapcha sites, with blurry pictures; (ii) I end up getting messages such as: 'Your computer or network may be sending automated queries. To protect our users, we can't process your request right now. For more details visit our help page.' I am going to: (a) complain to my GP and suggest that they drop the service; (b) discourage other people from doing using it. It is a real shame just because the idea itself is a good one, and ther service fine if one can actually get through to the site itself

The worst obtuse and obfuscated piece of junk I have had the misfortune to try and use. It only works for a prescription but only from particular web browsers.