Jackie, was amazing at assisting me with my transaction. She went above and beyond by double checking and sending me an email confirming of the cancellation. She truly understood my worry and provided... Toon meer
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Lees wat reviewers zeggen
Friendly, cheerful, and so helpful! The whole interaction went better than expected. She clearly communicated with me, and followed up with me later in an email like she said she would. Excellent serv... Toon meer
I used PatientFi for financing, and my experience was disappointing. They do not send any clear email notifications about when interest charges will begin. Instead, the interest is applied quietly w... Toon meer
Bedrijf heeft geantwoord
Today about 3pm I learned that my procedure scheduled for the next morning has additional costs and payment needs to be arranged before the procedure. I called PatientFi, spoke with Eder and after a f... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
PatientFi partners with healthcare practices to remove cost barriers by offering patients friendly monthly plans, so more patients can say yes to the elective procedures they want. With PatientFi, paying over time isn’t a last resort. It’s the reason patients can get excited about saying yes to the treatments and procedures they want.
Contactgegevens
PO Box 50903, 92618, Irvine, Verenigde Staten
- (866) 734-5979
- hello@patientfi.com
- patientfi.com
4,4
Uitstekend
273 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Clarrisa is wonderful
Clarrisa is wonderful. She answered all my questions, and I could hear the smile she did it with. She helped me understand the process, even though I was ahead of myself. I hope I get her every time I call
18 juli 2025
Review zonder uitnodiging
Clarissa was very helpful
Clarissa was very helpful and knowledgeable about the process. We got stuck on our own but she patiently helped us through it. She was great!
27 juni 2025
Review zonder uitnodiging
Outstanding experience!
Clarissa was extremely helpful and knowledgeable. A wonderful experience!
27 juni 2025
Review zonder uitnodiging
Loan term and interest rate questions
Friendly and precise. I received a quick explanation of the process
24 juni 2025
Review zonder uitnodiging
Justin was great
Justin was very sweet and helpful. Not sure if I can jump thru PatientFi's hoops, but he was super duper.
Can you make me anonymous please?**
23 juni 2025
Review zonder uitnodiging
She was so helpful
She was so helpful ! She was very kind and took the time to really walk with me through all my options. I felt so much better after my phone call with clarisa.
24 juni 2025
Review zonder uitnodiging
Justin was great
Justin was great, he helped me with all my needs
24 juni 2025
Review zonder uitnodiging
Credit my account
I never received my service with ideal Image. Very unprofessional experience. Patient Fi will not refund my account. I have called several times. They are now telling me it can take up to 30-60 days! This whole experience has pretty much been a nightmare!
15 juni 2025
Review zonder uitnodiging
Antwoord van PatientFi
Hi Margaret,
We are sorry to hear about your experience with Ideal Image. PatientFi takes 3rd party provider complaints very seriously and our team typically resolves these within 1-2 weeks on average. We hope you understand that PatientFi does not have control over the refund or cancellation policies of providers. However, trust that we have escalated your complaint and will do what is in our power help find the best possible resolution. Additionally, if you have not already, please contact Ideal Image directly to cancel your services with them and request your loan funding be returned to PatientFi so that the loan can be cancelled. Thank you!
Clarissa was very helpful and patient…
Clarissa was very helpful and patient in explaining finance details.
12 juni 2025
Review zonder uitnodiging
Justin was such a great help
Justin was such a great help. 10/10 great customer service!!
10 juni 2025
Review zonder uitnodiging
The person I talked to was a great…
The person I talked to was a great help! They answered everything straight forward!
9 juni 2025
Review zonder uitnodiging
My issue solved and I’m happy with all…
My issue solved and I’m happy with all support provided by your team
6 juni 2025
answered my questions on how to log in
6 juni 2025
Review zonder uitnodiging
Member was patient and addressed all my…
Member was patient and addressed all my concerns.
6 juni 2025
Review zonder uitnodiging
Clarissa was great!
Clarissa was great!
Very pleasant. Nice. Patient while answering all my questions.
Even gave me an email of the recap.
Thank you!
5 juni 2025
Review zonder uitnodiging
Clarissa was extremely helpful
Clarissa was extremely helpful, kind and patient with me as she walked me through accepting the loan and explained all of the terms of the loan to me. She is a gem! Give her a big raise!
5 juni 2025
Review zonder uitnodiging
Clarissa was helpful in explaining my…
Clarissa was helpful in explaining my acct and how to login and guided me through the process for me to further understand easier ways to manage my acct and make payments. Thank you Clarissa you are the best !!
30 mei 2025
Review zonder uitnodiging
Justin was great
Justin asked clear questions to make sure I got the right information. He was quick and efficient and I know what to do next. He even provided extra options.
27 mei 2025
Review zonder uitnodiging
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