You have very high-quality products and I intend to buy from you again. However, I was very disappointed when I was not able to return items that I had incorrectly measured. I certainly understand, gi... Toon meer
Bedrijf heeft geantwoord
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I would give no stars if possible. Do not attempt to do business with these people. Ordering is easy, but the buck stops there. Customer support is NON EXISTENT!! You will get the most ridiculous... Toon meer
Bedrijf heeft geantwoord
The schedule was exact. The covers are beautiful but thin. They seem to be put together very well. I had them add ties. Why wouldn’t you? Our last set from another company didn’t have them….cons... Toon meer
Bedrijf heeft geantwoord
The patio HQ website was easy and convenient to use. When I received my patio cushions within a reasonable time, three of them looked great, but two of them seem to be understuffed. And the last one i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 2016, PatioHQ offers innovative products featuring quality craftsmanship to enhance our customers’ enjoyment of the outdoors. We think you will find the everyday prices on our website to be very competitive for high quality outdoor furniture and made in the USA cushions. We hear all the time that our prices are too good to be true, what’s the catch? There’s no catch, we don’t spend millions of dollars on marketing and we are online only which alleviates overhead costs, those savings are passed onto the customer. You may also customize individual pieces and furniture sets with our vast offering of beautiful, durable outdoor fabrics to truly make each piece your own.
Free Shipping on orders over $499.99
Shop with us now!
Sunbrella fabric, high quality furniture and covers.
Contactgegevens
1411 Enterprise Drive, 60446, Romeoville, Verenigde Staten
- 844-426-7890
- sales@patiohq.com
- patiohq.com
3,5
Gemiddeld
696 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Smooth talking ripoff!
I ordered 2 window seat cushions 24 x 82 inches based on their measurement calculator that allowed these measurements. Got an email saying they couldn't make 82 inches but would be happy to make 2 cushions 75 inches and one smaller one for 7 inches ( can you see that on a window seat?). They gave me the option to cancel (which I did). Here's the problem. It has been one month and I still haven't received a refund. Dealing with run around emails and phone calls and promises. Bottom line is I'm still waiting for my 553.72. Very Dishonest Company! I am still waiting for my refund.
Update: After many emails asking about my refund, it finally showed up in my account. I let them know through email as I said I would.
7 januari 2026
Review zonder uitnodiging
Antwoord van PatioHQ
Hi Kathy, We sincerely apologize for the inconvenience caused. We would like to inform you that we have processed a full refund for your order.
The amount has been issued to your original method of payment. Please feel free to reach out if you need any further assistance.
Inside cushions did not fit inside the cover
The cushion cover is great. The inside cushion needed to be two pieces due to the length, which I had no problem with and agreed to. But the two inside cushions together did not fit into the cushion. They were far too long. I ended up having to cut the foam myself to make them fit, and now the window cushion looks lumpy and like a DIY project. For the amount that I paid, I should’ve received cushions that fit accurately. It would have been a huge hassle to try and send back the inside cushions. For that reason, I am disappointed with the experience.
26 januari 2026
Review zonder uitnodiging
Antwoord van PatioHQ
Thank you for your feedback, Shannon. We’re glad to hear you liked the cushion cover, though we’re sorry to learn about the issue with the inner cushions. As the cushions were altered after receipt, we’re unable to verify the original sizing; however, we generally recommend reporting such concerns to us before making any modifications so we can review and assist appropriately. We appreciate your understanding and your feedback.
Great product and amazing delivery
6 februari 2026
Review zonder uitnodiging
Antwoord van PatioHQ
Hey Bruce! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Poor Attention to Detail
While everything shipped quickly, my cushion was made incorrectly twice. The first version had the stripe orientation wrong, which they kindly replaced. Unfortunately, the replacement arrived with the incorrect piping color.
As a result, I’m left with two unusable cushions, and only a 10% discount was offered, which feels insufficient given the repeated errors.
5 februari 2026
Review zonder uitnodiging
Antwoord van PatioHQ
Hi Lauren, Thank you for sharing your experience, and we sincerely apologize for the repeated issues with your cushion—this is certainly not the standard we aim to deliver.
We would appreciate the opportunity to review this matter in detail and work toward a fair resolution. Kindly email us at reviews@groupbayport.com with your order number and any relevant images, and we will assist you promptly.
Your satisfaction is important to us, and we look forward to making this right.
Good turnaround
Good turnaround, fabric is great. I was worried about the 'vacuum sealed' arrival - but they are comfortable cushions!
2 februari 2026
Review zonder uitnodiging
Antwoord van PatioHQ
Hey Stephen! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent product
Excellent product, delivered on time and pricing was competitive. I’d buy again from them.
2 februari 2026
Review zonder uitnodiging
Antwoord van PatioHQ
Hey Paul! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent work creating four chaise…
Excellent work creating four chaise pads! I was most surprised by how fast they accomplished the work and shipped the items. Amazing custom work!
2 februari 2026
Review zonder uitnodiging
Antwoord van PatioHQ
Hey Dale! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Perfect fit!
These cushions were made to the exact sizing I needed and arrived quicker than I expected! Quality made and they look beautiful!
30 januari 2026
Review zonder uitnodiging
Antwoord van PatioHQ
Hey Erin! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Cushion sizes were off a bit
Cushion sizes were off a bit. The seat backs not at all comfortable. We had to restuff the backs. Also rounded corners were only slightly rounded, not enough for the chairs, so we had to alter these ourselves. Some better explanation of the sizing would be helpful.
15 december 2025
Review zonder uitnodiging
Antwoord van PatioHQ
Hello Vincent, we are sorry to learn that you are not satisfied with the received cushions. Regarding your concern about the size, we have mentioned on the website that due to natural material and fabrication variations, minor differences in size may occur. We fabricate cushions and pillows with a tolerance of ±1 inch.
For now, we understand that you have restuffed the back and adjusted the corners yourself. However, please note that if customers face any such issues, they can certainly contact us, and our team is here to assist them. Your feedback is important to us, and we will certainly consider it to improve the customer experience.
This was extremely simple
This was extremely simple. We defined our measurements, picked out our product, ordered it, and it was delivered well in advance when we thought it would be coming. It turned out excellent.
16 januari 2026
Review zonder uitnodiging
Antwoord van PatioHQ
We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy ordering quality sunbrella product
15 januari 2026
Review zonder uitnodiging
Antwoord van PatioHQ
Hey Kevin! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
28 inch round cushions.
We needed 28 inch round cushions that had to be customized for our chairs. Patio HQ made it very easy with their website to get exactly what we were looking for and in a variety of colors and patterns
4 januari 2026
Review zonder uitnodiging
Antwoord van PatioHQ
Hi Michael, Thank you for sharing your feedback with us. We are pleased to know that the customization process met your requirements and that the ordering journey was smooth and straightforward. We truly appreciate you choosing Patio HQ.
The shape and fill material did not…
The shape and fill material did not match what I ordered and was billed for.
5 januari 2026
Review zonder uitnodiging
Antwoord van PatioHQ
Thank you for sharing your feedback, Jeff. We’re sorry to hear that the shape and fill material did not match what you ordered. We kindly request you to email at reviews@groupbayport.com your order number so we can review this and assist you further.
Very fair & honest customer service
I did not love the cushions that Patio HQ made for me. The filling is too soft and they put the zipper in the wrong place. That said, the cover was well made and they used a quality sunbrella fabric.
When I reached out about the problems, their customer service team was very responsive and handled my issue in a fair and honest way, which is why I am giving them 5 stars.
20 december 2025
Review zonder uitnodiging
Antwoord van PatioHQ
Hey Lisa! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The cushions are really nice
The cushions are really nice. Exactly what we ordered & fit perfectly. Very satisfied with the merchandise.
However, order processing had a small problem. Supposed to credit our 10%"Black Friday promo" (24.35) back to my card, Timing was 8-11 business days. Still not received after 14 BD. Customer service says it was "processed", so who knows what happened??
27 november 2025
Review zonder uitnodiging
Antwoord van PatioHQ
Hello Roger, thank you for your feedback. We are glad to know that you are satisfied with the product. Regarding your concern, please be assured that the specified refund has already been processed from our end. We kindly request you to check with your financial institution for the same. If you have any other concerns, please feel free to contact us.
Easy
Easy, fast and accurate. Great selection. (I ordered cushions for patio furniture.)
18 december 2025
Review zonder uitnodiging
Antwoord van PatioHQ
Hey Heidi! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Easy and good!
The website was easy to understand and ordering the exact fabric and dimensions was a simple task. I received the product this week and it fits perfectly and feels great. 👍
2 december 2025
Review zonder uitnodiging
Antwoord van PatioHQ
Hey Kevin! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Updated: PatioHQ leadership came through! Worst customer service!
I want to update this review. After a lot of back and forth a "Resolution Specialist", my concerns were finally seen by a "Brand Associate" through this and another review. They were taken seriously and resolved very quickly. The furniture all matches and looks great.
Anne 1/2/26
P.S. I would still recommend that you double check your order "addons" vs just looking at the pidtures
The furniture is fairly nice but the customer service is potentially the worst I have ever experienced. Ordering online the photos at check looked right but weren’t what I had actually ordered so the sofa and loveseat arrived with the trim that I wanted but the 2 chairs had no trim (even though the photos showed them with trim). This was followed with phone calls (very challenging as foreign language speakers only) and semi nonsensical emails. Their fix was for me to buy new chairs with a small discount, new arms for the chairs small discount or at my asking they would sell me 4 fake plastic wood trim pieces for $100 ea. (maybe cost them $10)
All the while claiming that customer satisfaction was the most important thing to them.
Stay away from Patio HQ because if you have any issue, any issue, the only help you will get are emails.
1 december 2025
Review zonder uitnodiging
Antwoord van PatioHQ
Hi Anne, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Antwoord van PatioHQ
Hey Natalie! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
High quality cushion!
This was an extremely easy website to use. The customer service was top notch! The quality is excellent and I highly recommend!
1 december 2025
Review zonder uitnodiging
Antwoord van PatioHQ
Hey Pam! We are delighted to hear that you are pleased with our product, service and website. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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