Pattinson Estate Agents Reviews 

Pattinson's adverise property on their platform.
You make a purchase in good faith, only to find some years down the line, that the information pertaining to the property was not true.
When you contact them to raise the issue of having been sold property under false pretences, they will have a tendency to remove blame from themselves. Even though they have not done their own research prior to selling a property on.
Always make sure, that you are provided with the facts, rather than listening to a company, that makes its living from the misery of unsuspecting buyers having being duped into purchasing a property, where the details to that property are false,as pattinson's in their wisdom will not accept liability, once they have off loaded that property on to you during sale.
CH

Ellie K has been invaluable in responding promptly to every query I had in a property on auction I was interested in. She contacted the seller and solicitors to ensure that I had all the information I needed to make the most informed decision. It didn’t result in any purchase however it was for reasons other than Pattinson s customer service.

We cannot recommend Pattinson Estate Agents in Houghton le Spring highly enough. From start to finish, the entire team – Sue, Lily, Hilary, Daniel and Janine – provided an absolutely exceptional service.
They were consistently professional and clearly acted in the best interests of the seller, while also being incredibly supportive, honest and helpful to us as potential buyers. They even brought a property to our attention that we had completely missed online, which turned out to be our dream home.
The auction process was totally alien to us, but the team truly held our hands every step of the way, explaining everything clearly and reassuring us throughout. Nothing ever felt like too much trouble.
What really stood out was how friendly, supportive and united they were as a team. Communication was excellent at all times, and we felt completely comfortable speaking to any of them on the phone, or in person.
Thanks to their hard work, teamwork and care, we were able to successfully purchase our perfect property. Please pass on our sincere thanks to the whole team, and they should absolutely be recognised and rewarded for their efforts.
A truly 5-star service from start to finish. 🌟

Shocking Service, having paid fees upfront in May 2025 we have had yet another sale fall through. Communication is terrible we were not advised that a sale we agreed in June was not going ahead until November by which time we had bought a house we have now lost. They are refusing to take any responsibility or refund our fees. Avoid at all costs. I am now having to take legal advice to try to get a refund so we can use another Estate Agent

Very professional, knowledge of the marketplace very strong and communication clear, positive and efficient

Just used Pattinson to rent out my property as have been very good when used them in past , just to say service was once again excellent especially as was just before Xmas but they found a tenant for me really quickly and sorted everything out in a really prompt time , they really are the go to estate agent in the North East can’t rate them highly enough as never been let down by them and must say didn’t expect them to find anybody till the New Year , they’ve excelled themselves once again big thank you from their team I’m sure their all very good across the board but special mention to Bedlington and Gosforth office team , great service once again.

I can’t recommend pattinson estate agents enough, from the first gentleman that showed us round for our viewing to every person we’ve dealt with they have been amazing. I’ve mainly dealt with Emily and she is an absolute credit to the company she helped us so much with everything even things that she didn’t have to deal with she went above and beyond for me and my partner. Amazing company with such lovely staff thank you so much for everything.

Estate agent negociator Louise from hartlepool team was extremely professional while helping me to get the spurn walk property, even though i couldn't bid higher i felt she was supporting me throughout the bidding process, she was trying to help the buyer as well as the seller to get a fair price for both sides.

Sold the house really quickly, did a fantastic job with the photos and videos. Kept us updated, really good service

Adrian Lindsay was the estate agent I had with dealing with buying my first house and I can’t praise him enough! From start to finish he was helping me when I needed it, keeping me updated with everything that was going on. He would also chase things up if I was unable to just due to work and would also give advice too. I really appreciate everything he done for me and i would 100% deal with him from now on and would recommend him to everyone!

Pattinsons sold my house quickly and kept me in the loop every stage of the way, I also was using another two major named estate agents (purple bricks & yourmove).
Pattinsons absolutely came on top by long shot, the communication was excellent.
Thanks to the Houghton le spring branch, especially Adrian L.

I was a first time buyer and they trapped me dus to my lack of experience in buying property. Lie after lie. They made me pay seller's solicitor fee of £3500 which was written at the bottome of the special conditions in very small words. Told me the property will be in a vacant possession but it wasn't as this was another trap just to make me bid on the property. And they are so many things I can't be asked to write as I am so annoyed and frustrated with their service.

Adrian Lindsey was the agent acting on my behalf and I can only say he went above and beyond to help. He constantly kept me updated on every aspect of the sale. He was very professional and knowledgeable and has outstanding people skills an absolute asset to Pattersons. Thank you Adrian for taking the stress out of a very stressful time.

We were frustrated and disappointed in our tenant find dealings this time as we have been customers of Pattinson's for several years and this has been our worst experience. Progress from prospective tenants viewing the property to actually taking up the tenancy was slow, we were constantly chasing the local office for answers. We also received two incorrect communications from the central office saying the tenancy had started when it obviously hadn't. The individual agents involved were all pleasant and helpful but perhaps more communication between them, the central office and us could have made the experience more positive.

Janine was absolutely outstanding in helping us sell my father’s property through auction. From start to finish, she guided us with professionalism, care, and genuine dedication. She kept me informed at every stage of the process, ensuring I always knew exactly what was happening and what to expect.

Her expertise and attentive approach made what could have been a stressful experience incredibly smooth and reassuring. We truly felt supported throughout.

Thank you, Janine and the whole Pattinsons team, for your excellent service, we couldn’t have asked for a better professional to handle this important sale. Highly recommended!

Cannot fault the service that I received from Pattinson Estate Agent, who I highly recommend. They kept me informed every stage of the sale and were always polite and professional. My thanks in particular to Kelly and Emily.

I had an excellent experience working with Tony Harbison. He was extremely professional from start to finish and communicated clearly, promptly, and consistently throughout the entire process. Tony knows the auction process inside and out, and his guidance made everything feel smooth and stress-free. Thanks to his expertise and attention to detail, the purchase went through without any issues. I’m very grateful for his support and would highly recommend him to anyone looking for a reliable and knowledgeable professional. Thanks Tony!

Just wanted to say a massive thank you for all your help,Stephanie. Please pass on our thanks to Elouise who also took and assisted with a few if out numerous calls. We are over the moon that we have been accepted for the above property.

It's been a rollercoaster ride but just wanted to convey our sincere gratitude for your help (and patience) in assisting us throughout
(Referencing Team)

The team at Pattinsons were absolutely brilliant. Although we had a few hold ups with completion they kept me informed every step of the way with what was going on. I couldn't fault them one bit. Would highly recommend them.

Overall happy with the whole experience

Communication was great however timing could've been better as it was a little longer than expected

But overall happy days