Paul Rigby Volvo Reviews 164

Life experience has resulted in a dislike of Estate Agents and Car Salespeople and I had probably delayed changing my car for three years due to dreading the inevitable encounter, so I was really surprised when I met Oliver (Ollie) Rooney at Paul Rigby Volvo in Stourport who was a very amicable young man with a gentle, easy going demeanour and totally devoid of the usual overconfident, patronising personalities of car sales people I have encountered in the past. So instead of another uncomfortable experience, this one was a joy the whole way through, and if there were more people like Ollie in Dealerships, I might change my cars more regularly. If Paul Rigby have even the slightest clue, they need to hold-on to Ollie for all they are worth because he is definitely the kind of person to bring in repeat trade, and I for one would not hesitate to buy from him again.

WOULD NEVER BUY ANOTHER VOLVO, NOT FROM THIS DEALER OR ANY OTHER!
I bought an xc40 b4 mhev auto from this dealer in April 2021 with 2305 miles on the clock. It is now 5.5 years old with only 44k miles on the clock. It has never been in an accident or so much as even a scratch in a car park. My wife has predominantly driven it to work 10 miles away 2-3 times per week.
I have had the car fully serviced. This car has had a catastrophic engine failure where the wet belt in the sump has snapped and written off the engine. The 2nd hand value of the car is approx £15 - £18k and I have been quoted £12k to fix it by a local garage.
So naturally I have gone back to Paul Rigby Stourbridge who i bought the car from to see what assistance/ help they can offer me or from volvo directly.
They have offered absolutely no help at all (as well as volvo directly through complaints) and to be honest they have been rude and condescending on the phone. Especially the service team.
Due to the astronomical figure to fix the car/amount left on finance, I have had no choice but to scrap the vehicle and come out of this only a few thousand £ down instead of approx £22k!
THERE IS ABSOLUTELY NO WAY A CAR OF THIS AGE AND MILEAGE SHOULD BE A WRITE OFF DUE TO ENGINE FAILURE.
I have scanned to web and it appears this is a common fault with that particular make model/year.
It is beyond disgusting that volvo have not acknowledged the fault/ recalled and are not offering any financial assistance when this happens.
Like many people in the country at this moment in time, I simply cannot afford this kind of expenditure. I am an honest hard working completely blamless customer who deserves much better.
I bought the car based on volvos reputation. They have been widely recognised as bullet proof. Well not anymore. They can't make reliable cars and won't offer to help when they break down.
Absolutely nothing in the this statement is false.
Sam warren

Avoid this business at all costs

Waiting service booked months ago, car was done and locked up within an hour 2 hours later I’m still waiting for the invoice and keys i specifically said do not wash the car do not at all, they washed the car! I’d just had it professionally polished

When I get my key back opens packing cigarettes left on the passengers seat, I don’t and never have smoked and neither does my other half

I’ve waited three days for a call back from the service manager, nothing completely ignored!

Avoid them shoddy dealers!

Complete joke of a company!!
They delivered my XC 40 lease car on 24th march , after 5 minutes of driving warning lights all over the dash ! Contacted the lease company and told me after speaking to this garage they told me .. I have to sort this out myself … so basically washed there hands with this car 😡😡😡. It’s now over a week and they still have not agreed to fix this car .. AVOD THIS GARAGE THEY ARE SCAMMERS !!!

I am extremely disappointed with the after sales service provided by Paul Rigby Volvo. I purchased a nine months old XC90 costing £58,000, expecting a level of customer care that reflects both the price and the brand, yet sadly, that was not my experience.

Unfortunately, when I raised a concern about a minor dent that I noticed the day after collecting the car, the dealership showed no willingness to take responsibility or offer a reasonable solution; and instead chose to prioritise profits over customer satisfaction. Given the age and value of the vehicle, and that the cost of addressing the issue would have been negligible (around £100-£150), this issue should not have been dismissed so readily. The salesperson even had the audacity to say that their refusal to cover the cost was justified by virtue of the discount agreed in the original part exchange price negotiation, before further implying that the dents were caused post-sale!

I am frankly astonished with the dealership’s lack of integrity and dismissive attitude. For a premium purchase from an authorised main dealer I expected much higher standards of service and a more professional and customer focused approach. And it certainly makes the claim on Paul Rigby’s own website that ‘our experienced team are committed to providing you and your Volvo with award-winning service‘ seem extremely hollow.

Based on this experience, I cannot recommend Paul Rigby Volvo.

Booked my car in via my leasing company provider system and selected Paul Rigbt Stourbridge. It was easy and efficient. I had a call prior. It was a collect and deliver and Paul who arrived was lovely. I had an update during the day with a call and then the email showing what had been completed. Car returned clean and couldn’t be happier. I work in the motor industry and I would highly recommend. Thank you Carmel

My son and I visited Paul Rigby, Volvo Stourbridge seeking to make our next purchase and genuinely found their service to be substandard. They kept us waiting, unwilling to assist and unapologetic. I would definitely not recommend this dealership as if this is their initial service, God forbid what it would be afterwards.

Purchased a £200.00 servicing plan on my credit card, sold the car they refused to refund the £200.00 avoid

Purchased an XC40 at Sturbridge, and the service provided by Sam Martin was exceptional. Sam showed incredible patience, taking the time to explain every detail of the car and the financing options clearly. His professionalism and friendliness made the entire experience easy and enjoyable. Overall, I couldn’t be happier with the service and would highly recommend Sam and the Sturbridge team

Recently purchased a Volvo XC40 and cannot praise highly enough the service we received from Max throughout the whole process from initial consultation to vehicle delivery which was second to none and would not hesitate to recommend him and the company.

Hyundai Bromsgrove branch

I found this car on Auto Trader and called them. After a few minutes they said (Chris) “yes, it’s available — but if you want it, pay a non-refundable £500 deposit now and we’ll reserve it.” After 40 minutes of me giving them my details and about to send the payment link, they suddenly said “wait — someone’s here to test drive it; if they don’t want it we’ll call you.” I told them I’d already been on the phone for 40 minutes, then they rude-ly hung up. An hour later they rang back and said the other people “didn’t want it” and offered to rush it to me — I refused. They also repeatedly pushed me to wire the full amount immediately. Thankfully I didn’t transfer any money.

Having previously dealt with many car dealers, for most of the luxury makes, Courtney McLaughlin at Paul Rigby Volvo Birmingham absolutely stood out for her professionalism, knowledge and attention to detail.
Nothing was too much trouble and Courtney patiently answered all our questions.
Courtney was a genuine pleasure to deal with and my wife is delighted with her XC40.

Volvo just don't back in touch

Completed my purchase of a pre owned Volvo XC40 this morning…11/8/25 at Paul Rigby Volvo garage in Erdington. Mario DeSousa was exceptional in his assistance, knowledge and professionalism. He guided me/us through each step of the process and even helped with the taxation at the local post office.
Can’t recommend him enough. Very many thanks.

Stratford 0n Avon Branch So Helpful.
I Bought a Hyundai Tucson in March which has been perfect in every way.
Four months later they couldn't possibly have been more responsive or helpful in resolving what I thought was a technical problem but turned out to be my failure to understand the controls system.
Special thanks to Harry and Andrew from a Verified Reviewer.

Paul Rigby Volvo Stourbridge
Excellent and responsive service from the parts department. Helpful and pleasant with good humour. Bonus points for getting my Half Man Half Biscuit reference.

Got my car back today from Paul Rigby in Birmingham and they never carried out any of the work quoted, but I was still charged for this. I also never received any calls to when they would pick up my car. This dealership seems to have gone downhill and provides little or no service at all. Its such an expensive car I bought and now the service feels like a real let down. It used to be a good dealership at one point. Will never use again and this is a warning for others.

Update 13/06/2025 - All my issues rectified by Volvo now, which was better, so hopefully there will be improvements.

We own Volvo cars since 2017 and used West London Volvo as well as TMS services in Midlands. Had to visit Paul Rigby Birmingham for a diagnostic and possible fix the day before we were travelling abroad and was told to drop the car and it will be looked during the day. Despite I turned up just after 8, mentioned over the phone booking and on the day that I travelled from far, my car was not even moved from the parking space for 4 hours; forget about being seen! Never again...

Paul Rigby MG - Perry Barr

Brilliant from start to finish- Met with Sam & Ryan and the process couldn’t have been easier.
Car was well presented and prepared on time for me to collect- keep up the good work👏👏👏

Typical sales team, tell you anything to get the money then walk away when things need sorting, very poor service.