Takes soooo long to redeem an item. So much hassle. They prefer handwritten authorization rather than typewritten ones. Find another place to pawn your items
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Lees wat reviewers zeggen
Good Day ! Okay naman yung service sila kaso dapat kaliwaan hindi kukunin muna yung items tska palang papasok Yung pera .. tska Sobrang bait po talaga ni SIR NASH or MASH Im not sure sa name nya but... Toon meer
Bedrijf heeft geantwoord
medyo mahirap na magtransact ngaun compared dati. before kasi magsend ng pic ng item, right there and then makikita kung pede ung items mo or not. ung process ngaun mahirap kasi tic options na lang na... Toon meer
Overall good experience. Only 2 items of concern. 1. Maybe put a warning sign at the entrance regarding the strobe/flashing light. This is to forewarn clients who may have medical conditions that... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
PawnHero.ph is an online pawnshop where anyone can submit a pawn request anytime, anywhere. Unlike brick-and-mortar pawnshops, PawnHero offers lower interest rates — up to half of what traditional pawnshops in the Philippines offer! It also guarantees zero service charge and no hidden costs or penalty fees for late payment or loan renewals. PawnHero Philippines is the first online pawnshop in Southeast Asia. It launched first in the Philippines to offer lower interest rates in the country and a higher appraisal for a wider variety of items than currently accepted by traditional pawnshops; such as musical instruments, jewelry, gadgets, luxury goods and more.
Contactgegevens
7th Floor, W Global Center, 30th Street corner 9th Avenue, Bonifacio Global City, Taguig City, Verenigde Staten
- 09176834376
- customer@pawnhero.ph
- pawnhero.ph
2,9
Gemiddeld
469 reviews
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Boooooo pawnhero!!!!!
Boooooo pawnhero.
Lowball offers on storebought prices then you have the nerve to message an sms saying my store bought items from farfetch and 158 designers blvd scored low on authenticity test.
Who are your appraisers anyway??
This is my second time and I will never EVER transact with you lowballers again!!!! You’re a waste of time. NCash is so much better.
4 augustus 2020
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Hi Clarina!
Greetings! Thank you for taking the time to rate us. Your feedback and experience are important to us. We understand your frustration, regarding your rejected item which did not pass our aesthetic test. We wish to remind our clients that all items are still subject for approval. Rest assured that with regards to our appraising department we are still continuously strengthening and enhancing their appraisal skills in handling client's items.
Sincerely,
Jacqueline, Customer Experience Representative
It gives you high appraisal with low…
It gives you high appraisal with low interest and the place was very nice.
16 juli 2020
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Greetings! Thank you for taking time to rate us. We always take consideration the experience of our clients and how we can always provide the best options to get the cash at the soonest with very low interest.
Looking forward to doing business with you again.
Sincerely,
Jacqueline, Customer Experience Representative
I would like to coment on you pawnhero …
I would like to coment on you pawnhero to have a branch in rizal too....because some your customers like me is from rizal . And very far from your branch in manila .thank you
14 juli 2020
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Hi Armi,
Welcome! Unfortunately, we do not cater pickups and return around Rizal area. But we offer pickups close to the area as long as it is within Metro Manila. Your feedback and suggestions are very important to us.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Experience Representative
Staff are friendly and competent
8 juli 2020
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Hi EJ,
Welcome to PawnHero family! Thank you for the feedback given and we are happy that we have shown you a trusted transaction with us.
We are excited to doing business with you again soon.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Experience Representative.
Good service
6 juli 2020
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Welcome to PawnHero family! We're glad to have provided you with speedy service and to have met your inquiries with prompt responses. Your feedback and suggestions are very important to us.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Experience Representative.
Fast Transaction but needs a bit of improvement for customer feedback with re concerns
Transaction was very fast. I just did not receive any feedback with regards to appraisal value of my item and with my request for a higher value.
Once, the item was picked up money was deposit already.
2 juli 2020
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Thank you for taking the time to rate us. Your feedback and experience are important to us. We always remind our customers that we are unable to guarantee the asking price that you have requested from us initially, we always base the amount that we give on the market value and physical condition of the item. Our customers' feedback is vital to our success.
Looking forward to still doing business with you again.
Sincerely,
Jacqueline, Customer Experience Representative
You should make your customer feel…
You should make your customer feel secure about their personal information.
Don't change anything on the phone unless the customer allows you to.
Be clear onset what needs to be done before pawning the electronic devices.
29 juni 2020
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Hi Customer,
Your feedback and experience are important to us. We are sorry for the confusion on getting the details on your smartphone, we always remind our customer to provide apple id or email for gadgets to make sure that account is already signed out and location, but we always try our best to appraise your items thoroughly and efficiently.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative
5 star for pawnhero
Fast smooth transaction customer service quick responce friendly staff safe and trusted
18 juni 2020
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Hi Ms. Jenny,
Welcome to PawnHero Family! We're glad to know that you were satisfied with the speed of service that we have provided. With PawnHero, efficiency will help us to pave the way to assist our customers the best we can.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative
Excellent service
18 juni 2020
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Dear Sir/Ma'am,
We are so much excited for your next transaction! Thank you for the rating provided and looking forward to meeting your expectations soon! :)
Sincerely,
Jacqueline, Customer Experience Representative, PawnHero Philippines
Not applicable
16 juni 2020
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Hi NAPS tv!
We're glad that we have given you a great experience and we would like to be consistent in that way. Our customers' feedback is vital to our success. We value your business with us. :)
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Service, PawnHero Philippines
Antwoord van PawnHero & Marketplace
Hi Customer!
We're glad to have provided you with speedy service and to have met your inquiries with prompt responses.
Your feedback and suggestions are very important to us.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Experience Representative.
first time to transact with them & they…
first time to transact with them & they very responsive to my inquiry..thanks
4 juni 2020
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Hi Customer,
Welcome back to Pawnhero Family! Thank you so much for taking time to rate us!
We're glad to have provided you with speedy service and to have met your inquiries with prompt responses.
As the First Online Pawnshop in the country, our customers' feedback is vital to our success to making a difference in the lives of the Filipinos.
Being keen on the customers' needs is also one of the top priorities of PawnHero Philippines.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative
Just average service.
14 mei 2020
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Dear Sir/Ma'am,
Welcome to PawnHero Family! We are sorry for the inconvenience this has caused you and we take feedback seriously.
We would like to assist you better, you may send an email to customer@pawnhero.ph in order for us to verify your pawn ticket number.
Sincerely,
Jacqueline, Customer Experience Representative
Reason for return
My camera was returned to me almost a week after it was picked up for its P6k appraisal. But surprisingly it was returned - it can't be pawned without any explanation why. The sad part of it, I and my wife were expecting the money for our maintenance medicine since we are both seniors. We waited to no avail. Since there was no explanation from you, I tried to find out why -- I discovered that there were two new pictures in it and both shots were out of focus. It is not the camera's fault, it is the appraiser who apparently knows nothing about expensive and sophisticated camera...my camera is equipped with a zoom lens 50 to 300mm which by the way, for you appraiser's information, is for long distance shooting and not for macro filming. The appraiser apparently used the camera for closed up photos - the pictures were closed up tattoos on the arms - and turned out to be very blurry. Of course it would be out of focus -- you should have taken picture of the moon to see it's beauty, and how powerful my camera's zoom lens is. Zoom lens are for long distance shooting po...Kaya out of focus ang kuha nyo!!!
30 april 2020
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Hi Sir Dave,
Welcome to Pawnhero family! Thank you for taking the time to rate us. We are sorry that your item was rejected due to its aesthetic condition. The item has dirt on the lens and with scratches, please be advised our appraisers have standards to follow in appraising items we accept.
Your feedback and experience are important to us. We aim to provide a quick and easy transaction with our customers and give them the best service that we are eyeing for.
And, when you need to pawn again, just head on over to https://pawnhero.ph/pawn and we'll be more than happy to help you out again!
Sincerely,
Jacqueline, Customer Experience Representative
The pilot jaypee mendoza was courteous
The pilot jaypee mendoza was courteous. The remittance of the loan was on time as promised.
23 april 2020
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Hi Dolores,
Welcome to PawnHero family! We're glad to have provided you with speedy service and you had a great customer experience with us.
Your feedback and suggestions are very important to us.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Service, PawnHero Philippines
Thanks for the item returned!!
Thanks for the item returned!!! Really appreciated.
22 april 2020
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Hu Budoy's Chronicles,
Thank you so much for taking time to rate us! We're glad that you are satisfied with our service. Customers will always be on top of our priorities to provide great customer experience.
Should you need to pawn again, make sure to head over to https://pawnhero.ph/pawn and we'll be happy to help you with your quick cash needs!
We value your business. Have a Hero day!
Yours truly,
Jacqueline, Customer Experience Representative.
Highly secure
Highly secure. Professional handling. Absolutely no BS. 🤘
17 april 2020
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Welcome to PawnHero Family! We're glad to know that you were satisfied with the smooth transaction that we have provided. With PawnHero, efficiency will help us to pave the way to assist our customers the best we can.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Service, PawnHero Philippines
Sobrang tagal ng pick_up ng items even…
Sobrang tagal ng pick_up ng items even khit ilang beses mo i follow up sa customer service nila parang wlang nangyayari.., nakaka bwisit kung kelan mo need ung loan parang wla silang paki alam...
15 april 2020
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Hi Anthony,
Good day! As per telecom ticket nos. PQ67P2 /E36MMK/BMFWLE/3XZY8N is rescheduled tomorrow due to the high volume of pickups and limited staff because of community lockdown. Apologies for the inconvenience but rest assured items will be picked up tomorrow.
Please keep your lines open, so our pawn trooper can contact you tomorrow.
Thank you for choosing Pawnhero!
Jacqueline, Customer Experience Representative.
i.o.u
EVenthough they were late in pick up my laptop, they provided quick appraisal and credit to my account immediately.
18 maart 2020
Review zonder uitnodiging
very bad customer service,,i waited two…
very bad customer service,,i waited two hours for appraisals, half an hour for releasing the money, they appraised very low..very bad experience.
13 maart 2020
Review zonder uitnodiging
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