Takes soooo long to redeem an item. So much hassle. They prefer handwritten authorization rather than typewritten ones. Find another place to pawn your items
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Lees wat reviewers zeggen
Good Day ! Okay naman yung service sila kaso dapat kaliwaan hindi kukunin muna yung items tska palang papasok Yung pera .. tska Sobrang bait po talaga ni SIR NASH or MASH Im not sure sa name nya but... Toon meer
Bedrijf heeft geantwoord
medyo mahirap na magtransact ngaun compared dati. before kasi magsend ng pic ng item, right there and then makikita kung pede ung items mo or not. ung process ngaun mahirap kasi tic options na lang na... Toon meer
Overall good experience. Only 2 items of concern. 1. Maybe put a warning sign at the entrance regarding the strobe/flashing light. This is to forewarn clients who may have medical conditions that... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
PawnHero.ph is an online pawnshop where anyone can submit a pawn request anytime, anywhere. Unlike brick-and-mortar pawnshops, PawnHero offers lower interest rates — up to half of what traditional pawnshops in the Philippines offer! It also guarantees zero service charge and no hidden costs or penalty fees for late payment or loan renewals. PawnHero Philippines is the first online pawnshop in Southeast Asia. It launched first in the Philippines to offer lower interest rates in the country and a higher appraisal for a wider variety of items than currently accepted by traditional pawnshops; such as musical instruments, jewelry, gadgets, luxury goods and more.
Contactgegevens
7th Floor, W Global Center, 30th Street corner 9th Avenue, Bonifacio Global City, Taguig City, Verenigde Staten
- 09176834376
- customer@pawnhero.ph
- pawnhero.ph
2,9
Gemiddeld
469 reviews
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Antwoord van PawnHero & Marketplace
Hi Paul,
Welcome to PawnHero Family! At PawnHero, we aim to provide a quick and easy transaction with our customers and give them the best service that we are eyeing for.
We are excited to doing business with you again soon.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative.
Got my item fast from expected advised…
Got my item fast from expected advised of return. Fast and efficient!
17 oktober 2019
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Hi Ernest,
Welcome to PawnHero Family! Thank you for the feedback given and we are happy that we have shown you a trusted transaction with us.
We are excited to doing business with you again soon.
Sincerely,
Jacqueline, Customer Experience Representative.
Kuddos for fast transactions
Kuddos for fast transactions! Very accommodating customer service and well trained to answer my queries. Hoping for more transactions ahead! Thank you!
17 oktober 2019
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Hi Adda Mae,
Welcome to PawnHero family! Great to have this feedback! We are happy that you had a great customer experience with us. Our customers' feedback is vital to our success.
We value your business with us.:)
Sincerely,
Jacqueline, Customer Experience Representative
It's not that convenient as its branding suggests
I was hoping for a convenient way of pawning as to what the service upholds and markets, but to be honest, convenience is not one of the strengths of Pawnhero PH. It gave me easy toggles on the net but when it came down to the actual transaction it took me days to follow up and several calls just to get an assurance that it will be picked up on that certain day promised . Definitely not worth the effort especially if you need money at once.
10 oktober 2019
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Hi Maureen,
Welcome to PawnHero Family! Thank you for taking time to rate us. Usually, we reschedule pick up due to the high volume. We are sorry for the inconvenience this has caused you.
Thus, we take feedback seriously and we will take action on this. Looking forward to doing business with you again.
Sincerely,
Jacqueline, Customer Experience Representative.
PawnHero, Get Financial Help Faster
PawnHero helped me in providing financial support for my dad’s hospital and personal expenses.
I’ll definitely endorse PawnHero for anyone who needs financial help immediately
7 oktober 2019
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Welcome to PawnHero Family! At PawnHero, we aim to provide a quick and easy transaction with our customers and give them the best service that we are eyeing for.
Thank you for your feedback. We value your business with us.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative.
Not too accesible location. U have to ride grab/taxi to get there
Only have one location. Appraisal was way too low from the initial offer in your website
5 oktober 2019
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Thank you for taking time to rate us. Your feedback and experience are important to us. We are sorry for the low amount that you have received from us. We wish to remind our clients that we are unable to guarantee the same amount that you have received from us initially when you pawned with us. Thus, we also base the amount that we give on the market value of the item. We also offer free picks ups but proceeds will be credited to your bank account instead.
Looking forward to still doing business with you again.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative.
Initial appraisal online was 3800
Initial appraisal online was 3800, but went down to 3000 with same interest of 500. My phone is 6 mos. old and 100% in great condition as I only use it at home as a backup.
Still thankful for the fast transaction and accommodating staff!
5 oktober 2019
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Welcome! We are grateful for the feedback given. PawnHero guarantees accurate, objective, and among the highest appraisal in the Philippines. We are sorry to learn that you find our offer low, but please be reminded that we are just taking your item as collateral for a loan and that we are not buying it from you. Moreover, by the time we will actually claim ownership of your items and can liquidate it to recover our loss, the item will be depreciated. If you have any suggestions that will help us be even better, do let us know! And, when you need to pawn again, just head on over to https://pawnhero.ph/pawn and we'll be more than happy to help you out again!
Sincerely,
Jacqueline, Customer Experience Representative.
Not Recommended
Pawnhero staffs doesn't know how to check if items are authentic. Not knowledgeable. We will never pawn in our company, even your own courier named Rodel suggested that we should not pawn with you anymore.
4 oktober 2019
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Welcome to PawnHero Family! Thank you for taking time to rate us. We are sorry for the inconvenience this has caused you. Please be advised your item was returned since it did not pass our aesthetic test. Thus, we take feedback seriously and we will take action on this.
Looking forward to doing business with you again.
Sincerely,
Jacqueline, Customer Experience Representative.
Antwoord van PawnHero & Marketplace
Welcome to PawnHero family! We're glad to have provided you with speedy service and to have met your inquiries with prompt responses.
Your feedback and suggestions are very important to us.
'Till our next transaction!
Sincerely,
Jacqueline, Customer Experience Representative.
Well Done.
options were provided. assistance given when needed. prompt and efficient service.
2 oktober 2019
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Welcome to PawnHero Family! Thank you for the feedback given and we are happy that we have shown you a trusted transaction with us.
We are excited to doing business with you again soon.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative.
I think my watch will be safe.
29 september 2019
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Welcome to PawnHero family! Your item is safe with us, safely sealed and our warehouse is 24/7 secured with security personnel and CCTV.
Our customers' feedback is vital to our success.
We value your business with us.:)
Sincerely,
Jacqueline, Customer Experience Representative
Good service and organize
28 september 2019
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Welcome to PawnHero Family! We're glad to know that you were satisfied with the speed of service that we have provided. With PawnHero, efficiency will help us to pave the way to assist our customers the best we can.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative
Low appraisal...
25 september 2019
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Thank you for taking time to rate us. Your feedback and experience are important to us. We are sorry for the low amount that you have received from us. We wish to remind our clients that we are unable to guarantee the same amount that you have received from us initially when you pawned with us. Thus, we also base the amount that we give on the market value of the item.
Looking forward to still doing business with you again.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative
Service is good
Service is good. I just don’t like that I had to figure out why my macbook’s wifi isn’t working after it was returned to me. They’ve changed the settings without letting me know that they did. I initially thought it’s been broken. If I am not a tech savvy customer I might have thought it’s been broken and would be very upset.
20 september 2019
Review zonder uitnodiging
Lalong nilulubog ang tao sa…
Lalong nilulubog ang tao sa interest....hinde makatao
17 september 2019
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Hi from Pawnhero Family! PawnHero guarantees accurate, objective, and among the highest appraisal in the Philippines. We are sorry to learn that you find our interest high, but PawnHero charges interest dependent on the item you are pawning and the loan duration you choose (varies per item category). In short, with interest rates as low as 2.99%, PawnHero charges one of the lowest interest rates in the Philippines. We always show you what we charge you. You don’t have to worry about hidden costs or penalties for late payments.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative
Appraisal Value Suddenly Change
On their website, they offered 4.5k on my camera. The item is in excellent condition with complete accessories and box. Their messenger picked up the item from my house the next day. The same day, I got an email/sms that my loan was approved, but the amount was only 3k++. I cancelled the transaction. Thats the way they do business. They suddenly changed the appraisal value without any valid reason. Now, I’m waiting for the return of my item. We’ll see if they will return my item in 3-5 days in good condition as committed by their CS agent. It should be complete with all its accessories. Stay out from them. Better to deal with some legit pawnshop.
14 september 2019
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Welcome to Pawnhero family! We are grateful for the feedback given. PawnHero guarantees accurate, objective, and among the highest appraisal in the Philippines.We are sorry to learn that you find our offer low, but please be reminded that we are just taking your item as collateral for a loan and that we are not buying it from you. Moreover, by the time we will actually claim ownership of your items and can liquidate it to recover our loss, the item will be depreciated.
If you have any suggestions that will help us be even better, do let us know! And, when you need to pawn again, just head on over to https://pawnhero.ph/pawn and we'll be more than happy to help you out again!
Sincerely,
Jacqueline, Customer Experience Representative.
Very easy to pawn items
14 september 2019
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Welcome to PawnHero family! Great to have this feedback! We are happy that you had a great customer experience with us. Our customers' feedback is vital to our success.
We value your business with us.:)
Sincerely,
Jacqueline, Customer Experience Representative.
better than any pawnshop
13 september 2019
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Welcome to PawnHero family! Great to have this feedback! We are happy that you had a great customer experience with us. Our customers' feedback is vital to our success.
We value your business with us.:)
Sincerely,
Jacqueline, Customer Experience Representative.
Funny appraisal value on watches....hilariously low
Funny appraisal value on watches
13 september 2019
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Dear Kalabukab,
Welcome to PawnHero Family! At PawnHero, we aim to provide a quick and easy transaction with our customers and give them the best service that we are eyeing for. We are sorry to learn that you find our offer low, but please be reminded that we are just taking your item as collateral for a loan and that we are not buying it from you. Moreover, by the time we will actually claim ownership of your items and can liquidate it to recover our loss, the item will be depreciated.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative.
It is very bad experience
It is very bad experience. They received my item Aug 20 and they informed me on the same day that my item was cannot be pawned without any reason. They said that they will return it to me within 3 to 7 days. I kept on communicating with them on the date on when they will return my item. Their customer service is very poor and cannot provide me any details on my inquiry. What they can say is only they will expedite to logistics. It took me 14 days before they deliver the item. I will never ever recommend this to any of my friends or family member.
9 september 2019
Review zonder uitnodiging
Antwoord van PawnHero & Marketplace
Welcome to PawnHero Family! Thank you for taking time to rate us. We apologize for the inconvenience this has caused you. We try our best to return items as advised 5-7 days for rejected items, due to the high volume of return and pick up sometimes return of item may take longer. We also accept walk ins for instant appraisal.
Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative
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