Pay Advantage Reviews 

48
•
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Compliments to the chefs!! They have figured out and planned out effectively this entire stupidity of merchant fees, that will benefit everyone. I think I've been a PA client for 12+ years, and I love... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Always really responsive and helpful. PA is a fantastic platform, one of the best tools we use for our business and team has been very supportive. Special shout out to Loren who recently helped me out... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The Payment Request features on offer could not be matched by another product and have completely changed how we do business. We can just send payment links out to our guests to pay from the privacy a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Pay advantage is a fantastic payment platform that has made taking payments from my customers so easy and simple. The support team are really helpful and always go the extra mile to help. I love that... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Financiële instelling
  2. ook in
  3. Betalingsdienst

Geschreven door het bedrijf

Pay Advantage is an Australian payment processing provider helping businesses accept and manage payments securely and efficiently. Our platform is designed for Australian businesses that need simple, reliable ways to collect payments. Pay Advantage supports credit and debit card payments, direct debit, BPAY, PayID, PayTo, virtual terminal payments, recurring billing and online payment links. Businesses can use Pay Advantage to manage one-off and recurring payments, automate payment collection, reduce administration and improve visibility over customer accounts. Our platform also includes API access and integration options for businesses that need to connect payments with their existing software or workflows. Pay Advantage works with a wide range of Australian businesses, including professional services, education providers, property and strata organisations, membership businesses, accommodation providers and other organisations that collect payments from customers. We focus on practical payment solutions, transparent support and tools that make it easier for businesses to receive funds and manage payment activity.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

48 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,1

Alle reviews

(48)

16 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I love this company I got a phone for…

I love this company I got a phone for 38$ down and a free pair of AirPods go check them out they are super nice on the phone and they don’t pressure u thank you payvantage

4 december 2024
Review zonder uitnodiging
Logo Pay Advantage

Antwoord van Pay Advantage

Hi, you have left a review for a different company. We have a similar name however we are not related in any way. We operate a payments platform in Australia and don't do any type of phone leasing. We also don't operate in anyway in the USA. Our company is as www.payadvantage.com.au.

I believe the company you are after is https://mypayvantage.com/ and you can leave them a review here https://www.trustpilot.com/review/mypayvantage.com

If you would consider moving your review that would be greatly appreciated.

Beoordeeld met 5 van de 5 sterren

Loren at Pay Advantage is the best

Loren at Pay Advantage is the best. We had a major headache with ZIP and they were so helpful and managed the process for us. We highly recommend Pay Advantage they are AWESOME and they answer the phone and are always helpful
LOVE THEM !!!!

25 oktober 2024
Review zonder uitnodiging
Logo Pay Advantage

Antwoord van Pay Advantage

Thank you for the fantastic review! We're so glad to hear that Loren was able to provide you with prompt and friendly support.

If you ever need anything else, we’re always here to help. Thanks again for your support!

Beoordeeld met 1 van de 5 sterren

This Company Will Scam The Living Hell…

This Company Will Scam The Living Hell Outta Of You ! 100 Outta 10 I Would NOT Recommend!

20 oktober 2024
Review zonder uitnodiging
Logo Pay Advantage

Antwoord van Pay Advantage

This review appears to concern a different company. Pay Advantage is an Australian payments provider and does not sell or lease phones, repair mobile devices or operate in the United States.

The business described appears to be mypayvantage.com, which is entirely unrelated to Pay Advantage. We have reported the review to Trustpilot and asked that it be transferred to the appropriate company profile.

Beoordeeld met 1 van de 5 sterren

Absolute scum

Absolute scum. Despite sufficient funds, client payments constantly bounce back (happened to two of our clients 3 times in a row and has occurred with many other clients on separate occasions. Avoid at all costs. I'm convinced they do this to scam people through late payments.

11 augustus 2023
Review zonder uitnodiging
Logo Pay Advantage

Antwoord van Pay Advantage

Thank you for taking the time to share your experience. We appreciate that declined payments can be particularly frustrating for merchants.

It’s important to clarify that when a transaction is processed through our platform, the decision to approve or decline it is made solely by the customer’s bank and not by us.

When a payment is declined, we’re also unable to collect the processing fee we would normally receive for facilitating the transaction, which underscores that we have no incentive to block legitimate payments.

We understand that it can be confusing when a customer insists that sufficient funds were available. However, it’s not uncommon for customers to assume the issue lies with the payment processor rather than consulting their bank or considering the possibility of an insufficient balance.

If there’s any uncertainty about why a transaction was declined, the customer can request a formal “trace” or investigation through their bank. The bank is able to confirm whether funds were available at the time and provide documentation to clarify the reason for the decline.

Beoordeeld met 1 van de 5 sterren

Introduced via Property Management…

Introduced via Property Management software company. saying it's a time saving payment processing system ... etc. 4 months later, found out it is a rip-off. No protection against charge back claim.
Went back to good old bank who can deal with charge back claim efficiently. Have more protection against charge back claim. For $20k saving a year, gladly go back to process credit card manually.

28 februari 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Monthly charges

After completing the application which was easy enough they called to say I would need a minimum spend or be charged $22 a month.
This wasn't mentioned anywhere in the original setting up .

12 februari 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Absolutely horrible business

Absolutely horrible business. used them for 3 days proceeded 7000$ plus payments and no settlement still.
they are saying its going to take 2 weeks to review the account to give us our revenue. Even though they already reviewed the account for the last 2 weeks. All the 1 star reviews are true and correct and when I asked them about the review they said its not them. what a joke.

8 november 2022
Review zonder uitnodiging
Logo Pay Advantage

Antwoord van Pay Advantage

Hi Jimmy,

Thank you for your review.

We understand how important timely settlements are for our merchants, particularly when starting out. However, as part of our standard risk and compliance procedures, we occasionally need to place a temporary hold on funds when transaction activity differs significantly from the information provided during the application process—such as unexpected volumes or the products/services being offered differs from what was stated in an application. This is a common and necessary safeguard, especially for new accounts, to ensure we meet regulatory obligations and protect all parties from potential fraud.

We understand that these checks can be frustrating, but they are a critical part of responsible payment processing. Our team remains committed to supporting merchants through this process professionally and as efficiently as possible.

Beoordeeld met 5 van de 5 sterren

Very happy to have moved my business…

Very happy to have moved my business over to pay advantage. Their website is easy to use for both the customer and admin users. Oh and I saved a lots of money due to their very competitive rates.

21 oktober 2022
Review zonder uitnodiging
Logo Pay Advantage

Antwoord van Pay Advantage

Thanks for the great review drew

Beoordeeld met 5 van de 5 sterren

Unique features

The Payment Request features on offer could not be matched by another product and have completely changed how we do business. We can just send payment links out to our guests to pay from the privacy and security of their own device at a time convenient for them. Perfect!

21 oktober 2022
Review zonder uitnodiging
Logo Pay Advantage

Antwoord van Pay Advantage

Thanks for the great review Ben, much appreciated.

Beoordeeld met 5 van de 5 sterren

Great system and service

Great system, easy to use and the service provided is great, its an awesome alternative to using banks.

20 oktober 2022
Review zonder uitnodiging
Logo Pay Advantage

Antwoord van Pay Advantage

Thanks for the great review Joe, much appreciated.

Beoordeeld met 5 van de 5 sterren

Best payment and direct debit platform in Australia!!!

We've been using Pay Advantage for well over 4 years now and it has been the best decision our business could have ever made. All our hosting and client payments are fully automated and for our smaller invoices we just use the pay request feature which automatically lets us know when someone has paid + reminds the client when it becomes outstanding.

PS: Their support is above and beyond for all our questions and any requests we have :)
We've been using Pay Advantage for well over 4 years now and it has been the best decision our business could have ever made. All our hosting and client payments are fully automated and for our smaller invoices we just use the pay request feature which automatically lets us know when someone has paid + reminds the client when it becomes outstanding.

PS: Their support is above and beyond for all our questions and any requests we have :)

14 oktober 2022
Review zonder uitnodiging
Logo Pay Advantage

Antwoord van Pay Advantage

Thanks for the review and support Clayton

Beoordeeld met 5 van de 5 sterren

Pay Advantage offers Continued Excellent Service

We have utilised the services offered by Pay Advantage for 9 years now - it's simple, easy to use, no complaints from our clients and the few times I've needed assistance my request for assistance has always been responded to both promptly and efficiently.

17 oktober 2022
Review zonder uitnodiging
Logo Pay Advantage

Antwoord van Pay Advantage

Thanks for the review and support Estelle

Beoordeeld met 5 van de 5 sterren

Best payment platform

Pay advantage is a fantastic payment platform that has made taking payments from my customers so easy and simple. The support team are really helpful and always go the extra mile to help. I love that the are Australian based as well so I can call whenever I need and know that I will be able to speak to someone at their office. 10/10 service.

3 maart 2022
Review zonder uitnodiging
Logo Pay Advantage

Antwoord van Pay Advantage

Thanks for the great review and support, much appreciated.

Beoordeeld met 1 van de 5 sterren

If I could give this negative stars I…

If I could give this negative stars I would. I only made an account never even used it and got charged for inactivity or something. Called customer service and they said they won't give it back.
Take away:
Extremely poor experience and stay away if your looking at pay advantage your better off never even considering them

14 september 2022
Review zonder uitnodiging
Logo Pay Advantage

Antwoord van Pay Advantage

Hi Christian, our fees and charges are explained and made clear before approving any account. Unfortunately if you choose not to use the service and don't cancel you account the minimum service fee will apply, nonetheless I will have someone reach out to you direct to discuss further.

Beoordeeld met 1 van de 5 sterren

Horrible customer service

Horrible customer service. Approved my account without my confirmation and charged me a monthly subscription fee without even signing up for a subscription. Do not make the same mistake I did and get scammed

5 september 2022
Review zonder uitnodiging
Logo Pay Advantage

Antwoord van Pay Advantage

Hi Chelsea, our fees and charges are explained and made clear before approving any account. As you submitted an application which was approved the minimum service fee was applied. Nonetheless I will have someone reach out to you direct to discuss further.

Beoordeeld met 1 van de 5 sterren

Do not trust them

Do not trust them

I only enquired with them but I had to go through the process of giving my bank account details to verify money that would come in (they deposit $0.01). I have never confirmed going ahead with the services, I have actually never completed the paperwork and my ID verification, yet I have just realised that they have been paying themselves $44 for the last 2 months

27 juli 2022
Review zonder uitnodiging
Logo Pay Advantage

Antwoord van Pay Advantage

Hi Andreane, we require your bank details to confirm the account we are settling funds to. You submitted an electronic application to us which was approved and all charges are explained upfront. Apologies if there was a misunderstanding with this, I will have someone reach out to you direct to discuss further.

Beoordeeld met 1 van de 5 sterren

STAY AWAY!!

Extremely poor and shocking customer service. Very rude and arrogant staff - no care at all for the customers. Don't release money until they've phoned all your customers (which they don't tell you about first!!) and they send you random fees constantly as they feel like

3 oktober 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Super Efficient

Super Efficient, Helpful they actually have direct Debit from both Bank Accounts and Credit Cards !!
Support team is always a phone call away to assist you !
Highly Recommend!!

28 september 2021
Review zonder uitnodiging

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