PayMaya Reviews 170

Upgrading is a hassle. Lousy support. Can't even update info on app. Even if you contact via call or email there support won't even answer.

My god paymaya when will u open my account its been 2 weeks and 1 day.,and no news from your company,let me say this directly on your face when gcash had issues in my money before they were able to return it in 3 days I dont know what is wrong with ur system please take care of ur clients that is a suggestion😏😏😏

Mabilis pag malaking pera ang issue, pero pag mga below 1k ang tagal nila ayusin. I was not able to use my netflix kasi ang tagal nila ayusin ung unprocessed payment ko e automatic nmn na monthly un nag babawas.

Maya customer service agents are the worst... they give you different information on your concern and in the end they will blame you.. customer service agent in Maya are unprofessional, does not know the TRUE meaning of customer service
Supervisors on duty are NOT DOING their job. They cant even handle an irate caller.

Paymaya or Maya or Maya is everything is the worse digital banking company by far! Your rebranding is useless. Total headache. Spare your energy by withdrawing all your money and avoid using it. A total scam. They couldn't resolve an easy issue for more than 30 days. CS no answer, email no answer, socmed no answer. I need my money please return it to me! I just need to access my freakin account wherein I changed my registered number. It prompted a verification id request prior to logging in with the instructions to call CS to request for a lift due to the fact that I am verified user already. After changing my number I never accesses my account. And they never assisted me in any way. Waste of money for i am calling abroad. I WILL REPORT THEM TO BSP. My uncle works there

It's so hard apps, I'm crazy now omg

I have an issue about my lost simcard and i completed all the documents needed in changing to new number . I have already called the maya support customer service. They said reassignment of new number was done but until now i wasn’t able to log in. Im trying to call them again but nobody will answer

Worst company on the planet.
Every transaction fails.
Nobody at support responds.
Why do companies use them ??
Absolutely a joke.....

walang kwenta umorder ako paymaya card wala naman dumating sa bahay ko pero nung chineck ko tracker timeline naka-deliver na pucha wala nga man lang dumating na anong package sa bahay ko

Company only fixed their mistake and doesn't even own up to their mistake. Saw a promo that was still ongoing, and I emailed them regarding a voucher. I didn't hear back from them, so I chatted with their support team instead. They said that my concern has been resolved and I will not receive a voucher because the promo is already over even though I had a screenshot that it was still ongoing. When I looked at the promo again, they changed the status that it ended. How is them fixing the problem on their end resolving my concern when they should have given me a voucher as fast as they fixed it on their end. How can I trust them with my money if the solution only benefits them? To this day it is still under investigation which baffles me because there is nothing to investigate on my end. I gave them evidence that it is still ongoing and a screenshot that I followed the mechanics. It has been more than 20 days, I email Maya on April 1, 2023. When I got fed up with the agent, I asked for a supervisor which was a mistake because she dropped the chat on me. To think the agent handled my concern better than the supervisor. Does he/she even deserve his/her position?

Maya encourages paying all your bills with their product. My 3 monthly bills exceed P8000, for which I pay P160 in fees. While Maya is more convenient, I can pay my bills for much less in fees. Maya should pay me interest on my money in my account, not charge me for putting the money in the account.

INCONVENIENT! Going thru chat they would ask info which I understand as validation is needed. However they seriously don't need to ask for tons of info when 3 or 4 should suffice! They will ask for birthdate, complete name, account balance, place of birth, number of physical cards linked, last 4 digits of card, et. If one is missing, you'll have to start a new chat, go thru prompts and key in all details again. -- And they have the gall to claim "MAYA CARES". Lol. Also found out they CAN'T (or don't want to) send a transcript of the chat. Oh and one more thing, they still have not refunded me for something merchant has refunded several days ago. DISAPPOINTING.

Great app! Unlimited vouchers. Everytime I spend something using this app, there's cash back from them. 100 stars rate!

They changed the6named to Maya bank now they won't assist me to change my phone number amd verify my identity because they can use and hold my money shams on you maya bank

May failed transaction ako sa crypto app nila, after non nawala na lahat ng balance ko. 3x na ko nagpasupport, pero wala pa din nagrereply

Dreadful. Avoid. Avoid. Avoid. I sent money to this app and it is not until after you send money that you are informed you have to upgrade your account to transfer the money out your account. The upgrade process is the equivalent of banging your head against a wall. I've been declined 3x without being given a reason as to why. There is zero customer service, no support and the app just breaks when I try and upgrade again. 1000php wasted trying this app.

Do not use. Stick to GCash instead

DO NOT BOTHER! If you want better customer service or transaction service, DO NOT ENGAGE WITH THIS TRASH APP. Their customer service is POOR, RUBISH and their system are FULL OF HOLES AND GLITCHES. I have given them a chance but TO NO AVAIL THEY GAVE ANY IMPROVEMENT.

bat ganon,, paulit ulit lang mga sinasabi ng agent. sure naman ako na correct mga info na binibigay ko pero di daw nag mamatch. sobrang worse!!!!!

they will ask you a million verification question in hopes you get pissed off to drop the call and never update you at all on any thing you want fixing, i thought this was app was gonna make my life easier but it made it much more frustrating and have more delays, more than just a bank... more like less than just a bank

Maya double charged my PLDT payment. They sent one OTP and charged me twice. They ask me to go to PLDT and the charge-back process may take 4 to 8 weeks. Called Maya again and was told that this will take up to 45 days. Clearly this is a mistake on their system and I was told that they need to follow their policy. Also, when I first call I was cold transfered to another agent. How can we be so sure that your customers privacy was respected as there is no notes from that interaction? I called twice before the 3rd and there is no details? Maya does not respect its customer's privacy and right to escalate as the agent denied a request to talk to a supervisor. This is such an appalling and horrendous customer service experience and I will not us their service again to pay bills.