we ordered a 21inch spring for our garage door ,but unfortunately we received a 19 inch spring instead. we got on to customer service who promptly sent us out another spring, however again this was n... Toon meer
Bedrijf heeft geantwoord
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Great service. I ordered two items separately - it was my mistake - and I therefore paid for delivery twice. Without prompting the company noticed this and combined the orders and refunded the duplica... Toon meer
Bedrijf heeft geantwoord
Very helpful response to an initial email. Subsequently very helpful on the phone explaining products and relevant alternatives. Product delivered promptly and politely although not yet installed... Toon meer
Bedrijf heeft geantwoord
Salesperson identified the part I required very quickly. The item arrived in just a couple of days. Very pleased 😁
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our expertly designed sliding and folding door hardware systems are perfect for saving space, increasing natural light, creating flexible spaces and providing hard wearing solutions for virtually any type of application. Applications include wardrobe & cupboard doors, pocket doors, exterior doors, room dividers, office partitions, large heavy duty applications as well as bespoke systems. Wherever a sliding or folding door can work, we offer a solution.
Designing and Manufacturing Since 1921
Geschreven door het bedrijf
- As a designer and manufacturer of sliding door hardware since 1921, it's safe to say that our expertise in this area is of the highest standard.
- Our offices, people, technology, materials and tooling may have all changed over the course of almost a century but the Henderson ethos of how we design and manufacture our products has remained the same and is testament to our success today. P C Henderson manufactures to strict quality standards of BS EN ISO 9001.
- Impressive Product Range
- From small 9kg siding hatch doors to 8000kg large industrial doors - our range of hardware caters for projects of all sizes. With over 60 different hardware products, interior and exterior options, top hung and bottom rolling support options, along with a huge range of accessories - our vast product range is difficult to surpass. Wherever a sliding or folding door can work, we offer a solution.
Buy online today!
Next day delivery available.
Over 60 products to choose from for virtually any application.
Contactgegevens
Durham Road, DH6 5NG , Co. Durham, Verenigd Koninkrijk
- +44 (0) 191 377 7345
- sales@pchenderson.com
- pchenderson.com
4,7
Uitstekend
810 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Rapid and satisfactory response to…
Rapid and satisfactory response to complaints, even for a tiny order
24 april 2025
Review zonder uitnodiging
Antwoord van P C Henderson
Hello Julia,
Thank you so much for the 5-star review. It is great to hear we were able to resolve any issue that you had.
P C Henderson Team
Antwoord van P C Henderson
Hello Robert,
Thank you for the 5-stare review, we really appreciate it. We are glad to hear you were happy with the speed of the service and everything was as expected.
P C Henderson Ltd
Sliding door gear- a good product but…
Sliding door gear- a good product but extremely overpriced for what it was, would have been expensive at half the amount
7 april 2025
Antwoord van P C Henderson
Hello Simon,
Thanks for taking the time to leave a 4-star review. It is great to hear you were pleased with the product and I am sorry to hear you thought the product expensive. We do try to remain as competitive as possible when it comes to pricing, until March of this year we had not implemented any price increase for over 2-years. Unfortunately due to the ever increasing costs of material we had to increase prices this year, however always try to keep any increases to a minimum.
P C Henderson Team
Easy to order and prompt delivery
Easy to order and prompt delivery. Part fitted very well and is good quality.
9 april 2025
Antwoord van P C Henderson
Hello Gary,
Thank you for the 5-star review. It is great to know you found the ordering process easy and the part was delivered quickly when ordering parts for your Henderson garage door.
P C Henderson Team
Antwoord van P C Henderson
Hello Eldon,
Thanks for taking the time to leave us a 5-star review, it is great to hear you were pleased with the product.
P C Henderson Team
Antwoord van P C Henderson
Hello Jim,
Thank you for the 5-star review, it is appreciated and it is great to hear you were pleased with the quality of the item and the delivery time.
P C Henderson Ltd
Professional and experienced!
Hendersons were extremely helpful in finding and ordering correct parts for our old garage doors. They looked at our photos and decided correctly what we needed. The parts arrived in good time. Unfortunately they were unable to fix them for us but the part they played was the most difficult one. A well experienced company
28 maart 2025
Review zonder uitnodiging
Antwoord van P C Henderson
Hello Jennifer,
Thanks for taking the time to leave us a 5-star review. We really appreciate it and it is great to hear we were able to help and that delivery was prompt when ordering spare parts for your Henderson garage door.
P C Henderson Team
Antwoord van P C Henderson
Hello Paul,
Thanks for taking the time to leave us a 5-star review. It is great to hear you were pleased with the delivery time when ordering spare parts for your Henderson garage door.
P C Henderson Team
Don't normally give a review
Don't normally give a review, but on this occasion the service was outstanding from this company. Honest and upfront company to deal with, I would use them again and again.
1 april 2025
Antwoord van P C Henderson
Hello Andrew,
Thank you for the 5-star review, we really appreciate it (especially as you do not usually leave reviews) It is great to hear you were happy with the service you received.
P C Henderson Team
Perfect product perfect service
19 maart 2025
Antwoord van P C Henderson
Hello David,
Thank you for the 5-star review, we really appreciate it. It is great to know you were happy with both the product and service when ordering parts for your Henderson garage door.
P C Henderson Team
Satisfied customer
Product delivered on time to correct location and included all the parts required to the job. Service as it should be.
25 maart 2025
Antwoord van P C Henderson
Hello Richard,
Thanks for taking the time to leave us a 5-star review, we really appreciate it. It is great to hear you were happy with the service and delivery.
P C Henderson Team
Replacement for lock which was 30+ yrs…
Replacement for lock which was 30+ yrs old (used daily). New lock arrived on time / as described. Looks to be of comparable quality to the last. Needed to file down the “cam” a little to fit. Took about 90 seconds. Not a problem if you’ve a file (!). Can imagine some people not feeling the same (i.e. the sort of people who don’t appreciate the difficulties in manufacturing an item to fit doors produced over a period of many decades). No complaints on my part though.
16 maart 2025
Antwoord van P C Henderson
Hello Jim
Thanks for the 5-star review, we really appreciate it. The lock may differ slightly dependent on which door you have as we had several variations over the years. In some cases there may be a little make do and mend to do due to the age of the doors. However, it is great to hear you were able to get your Henderson garage door functioning again.
P C Henderson Team
My garage door is 40 years old
My garage door is 40 years old. Recently one of the rollers became detached, so before I bought a complete door, I checked out the parts situation. Henderson gave me clear advice on a new roller assembly. Even though it needed a slight modification, it was a good fit and now I have a perfectly operating door good enough for many more years. Thanks Hendersons!
14 maart 2025
Antwoord van P C Henderson
Hello
Thanks for the 4-star review, we really appreciate it and it is great to hear your Henderson door is fully functioning again, hopefully for another 40-years!
P C Henderson Team
It's good to speak to a human at the…
It's good to speak to a human at the other end of a phone. Better still a very obliging lady with a good understanding of the huge range of stock offered.
Purchase, payment and delivery very efficient and straightforward.
The really good thing is that a spare was purchased for a model that the company no longer sell. Excellent service!
13 maart 2025
Antwoord van P C Henderson
Hello Julia,
Thanks for taking the time to leave such a great 5-star review, we really appreciate it and it is great to hear such positive feedback for your experience when purchasing spare parts for your Henderson Garage Door.
P C Henderson Team
Relacement cables, cones and rollers for garage door
Easy to follow ordering process.
Goods delivered promptly.
Goods supplied with installation instructions.
All fitted and working correctly.
8 maart 2025
Antwoord van P C Henderson
Hello John,
Thanks for taking the time to leave us a 5-star review. It is great to hear you found the ordering process easy, the delivery prompt and you were able to work to the supplied instructions to get your Henderson garage door working correctly once more.
P C Henderson Team
Good service delivered on time what…
Good service delivered on time what more can I ask? Thank you
10 maart 2025
Antwoord van P C Henderson
Hello Tony,
Thanks for the 5-star review, we really appreciate you taking the time. It is great to hear you were pleased with the service and delivery time.
P C Henderson Team
Fantastic
Fantastic! My husband had accidently thrown out a couple of components for two pocket doors. On the off chance he contacted Henderson's, and they just sent them to us, no hassle and they didn't even ask for postage. Amazing customer care and truly appreciated. Thank you all.
29 maart 2025
Review zonder uitnodiging
Antwoord van P C Henderson
Hello Dee,
Thank you for taking the time to leave us a 5-star review, we really appreciate it. I am glad we were able to help you complete your installation hassle free, customer satisfaction is a high priority for us as a company so it is good to hear we are achieving it.
P C Henderson Team
Great product.
The shopping experience was perfect, and as promised full instructions were supplied. However, I never give 5 stars,
Hence only 4 stars.
24 februari 2025
Antwoord van P C Henderson
Hello Peter,
Thanks for the 4-star review we appreciate it. Apologies you found the instructions small to read, however had you reached out we could have supplied a larger format via email.
P C Henderson Team
Misdescribed and overly expensive floor guides
I bought torpedo floor guides described on your website ss stainless steel. They turned out to be polymer masterial. They were very very expensive , much more so than the standard mild steel units. The web site catalogue was completely misdleading and I thought in the end I had paid far too much much for cheaply produced polymer units.
20 februari 2025
Antwoord van P C Henderson
Hello Peter,
Thank you for taking the time out to leave us a 1-star review, we do appreciate all feedback from customer whether it be good or bad. We have spoke on the phone regarding this matter and it was explained the stainless steel refers to the fixings not the guide, we agreed the description was misleading and it has already been updated on the website. It was also explained the body of the guide is a special polymer designed to withstand external weather conditions. If you would like to return the guide for a refund and source a less expensive alternative please advise and we can arrange that for you.
P C Henderson Team
Very prompt and helpful assistance…
Very prompt and helpful assistance identifying replacement spare parts.
13 februari 2025
Antwoord van P C Henderson
Hello Robert,
Thank you for the 5-star review, we really appreciate it. It is great to hear we were able to assist in identifying the correct part for you.
P C Henderson Team
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