Very prompt, responsive, helpful, and friendly. Made the inquiry in the evening and instantly received a response the next morning. Very helpful with passing along my message to management and product... Toon meer
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Lees wat reviewers zeggen
Peace Collective’s warehouse received my return on 6/13. So that was quite literally over 2 months ago. The company claims return will be processed within 14 business days. However, when I reached out... Toon meer
Love being from Toronto and repping the city with this beautiful sweater. The first sweater that came in bled some of the colour and I had to exchange it but it was quickly and professionally handled.... Toon meer
When I ordered I was given a date of when the order would be dispatched. When the date passed I contacted their customer service and was told this date was incorrect and sent in error. I request... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Peace Collective! Everything we do stems from our passion to make giving back easy and accessible. We produce quality apparel that looks good and does good, and in turn makes you feel good. When you shop Peace Collective, you’re investing in garments that stand out in more ways than one. Every garment sold gives back to the communities that need it most.
Contactgegevens
Canada
- peace-collective.com
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61 Days Later, My Order Is Still Incomplete
I ordered two FIFA World Cup t-shirts on May 20—22 days before the tournament even began—for my children to wear during the World Cup.
After multiple delay emails and missed shipping promises, one shirt finally arrived on June 28, 17 days into the tournament. The second wasn’t even shipped until July 8, and by the World Cup Final it still hadn’t been delivered.
When I asked to cancel because the shirts had lost their purpose, Peace Collective hid behind its 24-hour cancellation policy, even though the delays were entirely their responsibility. I was offered a $10 refund or $20 store credit and received contradictory messages about whether cancellation was even possible.
Selling time-sensitive merchandise and delivering it after the event is unacceptable. I had previously purchased from Peace Collective and always had a positive impression of the brand, which makes this experience even more disappointing.
Made to order and Returns
I was explained why my order was delayed delivery (it was a made to order program) and customer service explained that returns start from the time it’s shipped and not when it’s ordered! Thanks
Do not give them your money
The fact that this is a christian brand is shocking.
You wont receive your order and you wont receive a refund. Stay away.
Delay in my P/C parcel… handled really well
There was a delay in my P/C parcel. Not only did they reach out proactively to tell me about it, when the delay was severe they offered a $20 goodwill credit to my account. Excellent service.
Amazing customer service
Amazing customer service, from helping me with my discount code to ensuring my package shipped on time. Really has that small business feel and love to support!
Disappointing
Very nice products, but absolutely abysmal customer service. Ordered shirts 5 weeks ago and still haven’t shipped. Terrible.
Super friendly and helpful
Super friendly and helpful. Great customer service.
Great product quality
Great product quality, good support response and happy it contributes to mental health.
Great customer service !!
Alicia responded to my inquiry in a…
Alicia responded to my inquiry in a timely fashion and fixed the issue I was having.
From quality to customer service
From quality to customer service, Peace Collective has truly taken care of me as a customer. I've worn NWSL gear to Spirit games, an NHL shirt to a Capitals game, and rooted for US Soccer and PWHL games through their tournaments. Thanks for being amazing!
This company is absolutely terrible
This company is absolutely terrible. I’m going on two months for my purchase to even be delivered. I reached out to cancel my order and was promised my items were ready to deliver. Was offered 10% off my purchase and free shipping (which was already free) if I didn’t cancel. I trusted that my items were ready to ship and was provided a shipping notification. A week and a half later shipping is still left on “label created.” I am wishing that I had just cancelled my order when I had the chance. Avoid these scammers at all costs.
Would give zero star if I could
Would give zero star if I could, It’s honestly disgusting how disappointed I am, got this for my anniversary ordered May 15th and didn’t even ship till I emailed twice and finally arrived on June 19th, I am one province over mind you, then when I put the goodie on not only was it the thinnest cheap quality I’ve ever worn, it was nothing like the photo or the description, just a complete scam, I would expect this quality from Shein but the fact it’s $122 and the quality of a $25 long sleeve shirt, absolute joke, avoid this company.
super friendly and helpful customer…
super friendly and helpful customer service, explained the delay my order was experiencing and checked up on me throughout the delay. provided updates when the items shipped. thank you!!
Great staff and I was so pleased with…
Great staff and I was so pleased with how they dealt with my situation. Thanks!
Not a trustworthy company
They take so long to fulfill orders, then pass the order onto another company that takes so long to deliver the item. I ordered an item May 1, shipping was supposed to happen May 11th. I contacted the company June 5th. Within an hour I received an email stating it was moved to the shipper. Then I received an email June 9th saying it has been at the shipper's address without moving and to notify Peace Collective if it hasn't moved in 7 days. Why is that on me?! And then June 10th I have a tracking number all of a sudden. They are so unorganized. On top of that, the quality of some of the t-shirts is horrendous to the point where the logo flakes off after 4 washes. I have to vet which shirts are worth buying, as I bought a bunch at once and none of them are wearable or afraid to wash. The sweatshirts have been better, except for one NY Yankees black sweatshirt that immediately shrunk two sizes and was unwearable after the first wash. This company needs to make some serious improvements. This was my final order from them.
Easy to navigate website
Easy to navigate website. Reviews were easy to scan through. Communication was prompt and frequent if there was an question or issue. Delivery was very quick once the item was shipped.
Amazing company
The issue I had was resolved incredibly within hours and the customer support agent I dealt with was a pleasure. This is a brand that cares about their products and consumers. I will continue to forever support this brand and encourage others to do so as well!
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