Pearson 1860 means quality. Yet again another cycling jacket gets 5 stars and its the Bryter Layter Waterproof Jacket, well cut Jacket in Royal blue and fluorescent yellow stripes. The jacket has a hi... Toon meer
Bedrijf heeft geantwoord
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I have ridden my beautiful new Pearson Forge twice now and am delighted with it. The whole buying process has been excellent. I had one of the Bikefitters visit my home to carry out the fit process; t... Toon meer
Bedrijf heeft geantwoord
Such a friendly and professional approach from everyone in the Pearson team, an absolute gem of a business, great people and exceptional bikes. Nothing too much trouble, no compromises, everything has... Toon meer
Bedrijf heeft geantwoord
Jake, in the customer support team, went above and beyond to help me identify a missing Pearson part on my Gravel On and On (I lost it). He phoned my bike mechanic directly to help solve the mystery,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Engineered for every ride. Since 1860. Pearson bikes are built with character. Designed by a true British independent, for the individual who shares our passion for riding machines that have something a little special about them. Every decision is considered. For nearly two hundred years Pearson has proudly built bikes in London, and seen them raced and ridden around the world. Our data-driven approach results in bikes fit for spirited riders. We offer a unique combination of direct-to-consumer sales through our online store and a strong network of UK-based dealers who offer our bikes in-store.
Industry Leading Warranty
Pearson 5 Year Transferable Warranty
At Pearson, we don't just build bikes; we build trust, performance, and an unwavering commitment to our riders. Our dedication to delivering exceptional quality goes beyond just words—it's embedded in every bike we craft, and it reflects in the standards we set for the entire industry.
We’re not just meeting expectations; we’re raising the bar with our pioneering approach to customer care.
Contactgegevens
Verenigd Koninkrijk
- 02038287696
- care@pearsoncycles.com
- pearsoncycles.com
5,0
Uitstekend
2K reviews
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Bike fit - disappointing
On the day bike fit with Nas was generally very good but thereafter the experience was dreadful.
Firstly it took three phone calls/emails to actually get a copy of the bike fit report sent to me over three weeks later. The bike fit report still has blank values for handlebar drop (L) and reach (M) which I fed back twice. Key measurements. Still not received these measurements after asking twice.
Secondly, I was recommended shorter 165mm cranks which I purchased on the day (Ultegra) from Pearson but the receipt I received did not itemise these. I have requested an itemised receipt to which GP replied 'sorry did you buy cranks from us?'. Still no itemised receipt or response to my email reply to GP. It would be useful given the significant problem/warranty issue with Shimano cranks.
Thirdly the post fit follow up. I chased up on this (Pearson do not contact you to arrange a follow up even though it is advertised as part of their fitting service). I have now been offered this but on reflection, given I still have an incomplete bike fit report and no receipt for the cranks I purchased I've lost faith.
I paid Pearson £550 in total for the bike fitting service and their recommended modifications.
14 september 2023
Review zonder uitnodiging
Antwoord van Pearson Cycles
Dear Andrew thank you for your feedback we are sorry that your fit was not up to scratch, this is highly unusual. We will investigate further and come back to you. Apologies again.
Antwoord van Pearson Cycles
Thanks David - we hope you enjoy your Field Day jacket, especially in this chilly weather!
Hugely useful bike sizing session
Hugely useful bike sizing session, very informative and I’m sure will make my riding more comfortable and efficient. All mod cons at the oldest bike company in the world!
4 januari 2024
Review zonder uitnodiging
Antwoord van Pearson Cycles
Great to hear Greg, thanks for the feedback much appreciated. Wishing you many more comfortable rides ahead. Hny!
Quality product
Love the jacket, fits perfectly, looks great and keeps me warm on cold winter rides
29 december 2023
Antwoord van Pearson Cycles
Thank you for your valuable feedback- we hope you continue to enjoy your Field Day jacket. HNY!
Really good price in the sale
Really good price in the sale, and arrived quickly. Well designed jacket. Dropped one star as I could have got an extra £10 off if I’d known there was this offer for new customers coming via email so I would have waited to put my order through with the discount code.
Note - sizing runs small so size up.
UPDATE - Pearsons have very kindly refunded my £10, so I’ve upgraded my review to 5 stars. Excellent product and customer service.
27 december 2023
Antwoord van Pearson Cycles
Thanks Nat - I hope you enjoy your Street Ahead jacket! Happy new year.
Antwoord van Pearson Cycles
Thanks Stephen, so useful to hear your valued feedback. Hope you enjoy your new kit.
Great cycling gear from Pearsons…
Great cycling gear from Pearson, this is the 2nd pair of winter bibs I’ve brought for myself in addition to three other pairs for my boy’s. Practical, warm and they do what they say on the on the website.
27 december 2023
Antwoord van Pearson Cycles
Thank you Mark- much appreciated! Hope they keep you all riding this winter. Wishing you a happy new year.
I just took delivery of my new Pearson…
I just took delivery of my new Pearson On and On. A cycling friend of mine recommended Guy and Will Pearsons iconic bikes. From the first contact with Guy to the very patient, friendly and ‘jargon-free’ bike fitting and choice of build/spec with Nas and the very customer-centric bike delivery with Nas and Duncan, I felt I was in the best of hands. This really cemented my confidence in my purchase decisions. Now to the real test: on the road!
3 januari 2024
Review zonder uitnodiging
Antwoord van Pearson Cycles
Thank you for your kind feedback Rob, that's great to hear. Thanks too for buying a bike, we wish you many enjoyable rides ahead on and off road!
Thermal Gloves
I had to buy a pair of thermal lined gloves as my hands were frozen. Bought a pair of XL as there were no L in stock. No big deal really. Sales assistant was as helpful as he could be.
15 december 2023
Excellent customer service as usual
Excellent customer service as usual. Good advice on sizing and spot on.
14 december 2023
Antwoord van Pearson Cycles
Thank you Rhodri, much appreciated, we hope you enjoy your new kit.
Pearson service was top!
The purchase was straight forward, the return was easy, refund was on a timely basis. All good!
5 december 2023
Happy customer
Very happy with the Bryter Layter jacket. It arrived quickly and fits well.
7 december 2023
Antwoord van Pearson Cycles
Terrific to hear thanks Allan much appreciated. We hope you enjoy the waterproof, happy miles!
Great product with fast delivery
Great product with fast delivery. Enjoyed my experience of buying from Pearson and will certainly purchase again.
4 december 2023
Antwoord van Pearson Cycles
Thank you Chris - that's great to hear your feedback. We hope that you will recommend us to your friends. It was a pleasure doing business with you.
Still waiting on a order .have rang up…
Still waiting on a order .have rang up and was promised it would arrivevlast week and still has'nt .waited too long now gona have to cancel it !!
27 november 2023
Antwoord van Pearson Cycles
Sorry Peter that’s very strange especially as you selected a next day courier. We will look into it immediately as it looks as though DPD has marked it as delivered. We will be in touch again.
Antwoord van Pearson Cycles
Many thanks Mike thoroughly appreciated. I hope you enjoy and would recommend us to your cycling friends!
How can I review the product when they…
How can I review the product when they have not arrived even though I ordered on 27th November!!!
27 november 2023
Antwoord van Pearson Cycles
Hi Kaye we are sorry to hear this. We can see that your parcel was dispatched the day of your order. We will send you the tracking number by email. You may then check at your local post office.
New bike day is always a good day and…
New bike day is always a good day and buying it at Pearsons ensures it is so. Great engagement, plenty of time provided for handover, thorough discussion about all elements of the bike and fit. Nas is extremely knowledgable and very helpful. A thoroughly decent experience at Pearsons - thank you.
3 december 2023
Review zonder uitnodiging
Antwoord van Pearson Cycles
Thank you Rusell that's great to hear, and thanks for buying a new Forge from us. We Wish you many happy miles ahead.
Great product and service BUT.. …
Great product and service - I love the brand! Would be five stars except for the fact that postage and packaging seems very steep…..
21 november 2023
Antwoord van Pearson Cycles
Great to hear thank you for your feedback Neil. Enjoy!
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