It was a straightforward purchase , followed by item despatch and delivery within stated dates. Its actually 'scary' how many online purchases have issues at point of purchase, despatch/ delive... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Website easy to navigate. I thought the prices were very competitive which is why I brought from this company. However out of the 4 packs of bird treat sticks, 2 packs were completely crushed, so mayb... Toon meer
Had to go to the store twice because even though I was told it would be there on Saturday afternoon, it didn’t arrive until Sunday afternoon. I never received the text to tell me that it was ready for... Toon meer
Delighted to find the giant Ancol cat scratching post here, that we had previously bought on Amazon (but now Amazon only stocks an inferior product). Ordering online was easy and the post arrived well... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We’ve been around for 55 years now, so we know just how much value our customers put on their animals. They’re not just for birthdays, or for Christmas – they’re part of the family. And, being a family run business ourselves, we know just how important the concept of family is. We currently trade from a 6000 sq ft warehouse on Cleveland Street and a 1800 sq ft superstore in Anlaby, and stock a wide range of products for all kinds of animals – from spiders to stallions, chickens to chameleons and, of course, the trusty dog and cat!
Contactgegevens
Waterloo Mills, Cleveland Street, HU8 7AU, Hull, Verenigd Koninkrijk
- 01482585315
- enquiry@peejaypets.co.uk
- peejaypets.co.uk
4,3
Uitstekend
368 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Still waiting for label to resend..
A massive mix up with the products, you sent them to me, I paid for them to be sent to my dad!!
Geoff coppins
At no 33 meadow way
Stone
Kent
Da62ab.
24 juni 2023
Antwoord van Peejay Pets Superstore Limited
Hi Diane, I do apologise greatly for the mix up! Unfortunately, this was a simple mistake due to a staff member reading the billing address as opposed to the shipping address. Your new labels are on the way so that this can be rectified :)
Antwoord van Peejay Pets Superstore Limited
Thank you so much!
Antwoord van Peejay Pets Superstore Limited
Thank you for taking the time to leave us some feedback! If you have any suggestions on how we can raise from a 4* to a 5* I would be more than happy to hear them if you could email enquiry@peejaypets.co.uk :)
Antwoord van Peejay Pets Superstore Limited
Thank you Iain, really appreciate it x
Great price on 10 k of Go Cat cat…
Great price on 10 k of Go Cat cat food....very competitive prices all round and delivery was
very quick....arrived well within a week of ordering.
14 juni 2023
Antwoord van Peejay Pets Superstore Limited
Thank you Debra for taking the time to leave us such amazing feedback!
Antwoord van Peejay Pets Superstore Limited
Thank you Robyn for the amazing review :D
Great service and super fast delivery
17 mei 2023
Very helpful excellent service
14 mei 2023
Very helpful customer service
15 mei 2023
Antwoord van Peejay Pets Superstore Limited
Thank you Christine :)
Perfect item, Poor Customer Service
The item itself is perfect, a lovely dog bed, and well packaged, arrived safely, for this it gets two stars. Everything else was a very poor experience. Delivery time was 9 days from the day I paid and on payment, I was informed 3 to 5 days for delivery. I emailed at 5 days, to check on the item, and had no reply. I chased it up at 7 days, and finally got a reply, on the day that the bed arrived.
Had I had a prompt reply, apologising, explaining delayed delivery, and being clear about arrival time, etc I wouldn't mind. However, this was poor communication, and poor customer service, and does not make me feel this is a company I would trust to buy from again.
13 mei 2023
Antwoord van Peejay Pets Superstore Limited
Hi Finn - thank you for taking the time to leave us some feedback - I am sorry to hear that we did not meet your expectations! Our estimated delivery time is 3-5 working days as you placed your order on Sunday 14 May this would have taken you to Friday 19 May - unfortunately this was extended to Tuesday 23 May due to delays with the courier and I do apologise greatly that this wasn't conveyed properly to you!
Fantastic service
13 mei 2023
Antwoord van Peejay Pets Superstore Limited
Thank you for the amazing review!
Good price and quick delivery
Good price and quick delivery. Would be nice to get notification of delivery but not a necessity I suppose as long as it arrives. Thanks
11 mei 2023
Antwoord van Peejay Pets Superstore Limited
Thank you for taking the time to leave some amazing feedback - We are looking into tracking numbers to be sent out automatically! They are always available upon request :)
Great harness and customer service…
Great harness and customer service ,only minor niggle was I had to buy online as the local store price was more expensive for the item .
22 april 2023
Antwoord van Peejay Pets Superstore Limited
Thank you Peter for taking the time to leave us some feedback - unfortunately the price difference was due to a technical error where the price online had not synced with our in store price following the price increase which should be all fixed now :D
Antwoord van Peejay Pets Superstore Limited
Thank you so much for the feedback Dan! Really appreciate it :)
Highly delighted delivered earlier than…
Highly delighted delivered earlier than expected thank you
13 april 2023
Antwoord van Peejay Pets Superstore Limited
Thank you Ann!x
Excellent price ,quick delivety
11 april 2023
Antwoord van Peejay Pets Superstore Limited
Thank you for the amazing feedback Marie!
Really pleased with my bird cage.
Really pleased with my bird cage.
Good quality and exactly how it was described.
very helpful in dealing with my enquiries.
Arrived swiftly when it came in stock.
30 maart 2023
Antwoord van Peejay Pets Superstore Limited
Hi Christine! Thank you for the amazing review! We really appreciate it :)
Great customer service
The item wasn’t in stock but they were very helpful in updating when to expect stock to came in and shipped out my order with next day delivery. Great customer service, I really appreciated it!
31 maart 2023
Antwoord van Peejay Pets Superstore Limited
Thank you for the amazing feedback Natalia!x
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