It was a straightforward purchase , followed by item despatch and delivery within stated dates. Its actually 'scary' how many online purchases have issues at point of purchase, despatch/ delive... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Website easy to navigate. I thought the prices were very competitive which is why I brought from this company. However out of the 4 packs of bird treat sticks, 2 packs were completely crushed, so mayb... Toon meer
Delighted to find the giant Ancol cat scratching post here, that we had previously bought on Amazon (but now Amazon only stocks an inferior product). Ordering online was easy and the post arrived well... Toon meer
Had to go to the store twice because even though I was told it would be there on Saturday afternoon, it didn’t arrive until Sunday afternoon. I never received the text to tell me that it was ready for... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We’ve been around for 55 years now, so we know just how much value our customers put on their animals. They’re not just for birthdays, or for Christmas – they’re part of the family. And, being a family run business ourselves, we know just how important the concept of family is. We currently trade from a 6000 sq ft warehouse on Cleveland Street and a 1800 sq ft superstore in Anlaby, and stock a wide range of products for all kinds of animals – from spiders to stallions, chickens to chameleons and, of course, the trusty dog and cat!
Contactgegevens
Waterloo Mills, Cleveland Street, HU8 7AU, Hull, Verenigd Koninkrijk
- 01482585315
- enquiry@peejaypets.co.uk
- peejaypets.co.uk
4,2
Goed
367 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I have not received my order as of…
I have not received my order as of today.
I did send Peejay Pets an email asking for an update on my order without reply, not impressed.
14 mei 2026
I made an order for 3 tubes of dog tooth paste on the 29th of April and I am still waiting …
I made an order for 3?tubes of dog toothpaste on the 29th of April I still have not received the toothpaste or had any emails about it other than a thank you for placing the order so I am waiting for someone to contact me about it!!!
29 april 2026
Antwoord van Peejay Pets Superstore Limited
Hi Helen, thank you for taking the time to leave us a review. I’m so sorry to hear that you haven’t received your order or had any updates yet. I’ve looked into this for you and unfortunately your parcel has been delayed by Royal Mail due to the recent bank holiday. I completely understand how frustrating this must be, especially when you were expecting communication sooner. Please rest assured your order is on its way, and if you still haven’t received it by Friday/Saturday, please contact me directly and I'll be more than happy to help further.
The website was easy to navigate which…
The website was easy to navigate which made payment straightforward at checkout. The person who delivered the package was very polite and courteous.
12 april 2026
just delivered many thanks will use you…
just delivered many thanks will use you again many thanks
11 april 2026
Always brilliant and prompt service!
13 april 2026
Easy to order
Easy to order, easy to track and delivered on time
3 april 2026
Review zonder uitnodiging
Helpful
Very helpful. As I ordered from wrong online store. So went above and beyond to help sort it out.
5 maart 2026
Cheapest about and ready on time.
28 maart 2026
Very good service
As described, very well packed, good service, very pleasant courier, all good, many thanks
11 maart 2026
Don't like subscribing future orders
All good but didn't like having to subscribe to more orders on a regular basis. I'm not like that and neither is my dog.
18 februari 2026
Antwoord van Peejay Pets Superstore Limited
Hi Lori,
Thank you for taking the time to share your feedback. We're glad to hear that everything arrived safely.
Just to clarify, we don’t require customers to subscribe to regular orders. The only subscription option we offer is the ability to sign up for an email notification when an item is back in stock. We receive deliveries weekly and update our website daily, so products are usually restocked quite quickly.
We appreciate your feedback and hope this helps clear things up. If you ever need help finding something in stock, please feel free to reach out, we’re always happy to help.
Very impressed!
It was a straightforward purchase , followed by item despatch and delivery within stated dates.
Its actually 'scary' how many online purchases have issues at point of purchase, despatch/ delivery dates, courier service etc etc, so this made for a very pleasant surprise.
The item was cheaper than any other retailer ( not that there were many) and to be able to purchase a purple bird feeder was amazing in itself.
Item packaged well and arrived in mint condition.
Very impressed
23 februari 2026
Antwoord van Peejay Pets Superstore Limited
Hi Anna-Marie,
Thank you so much for the fantastic review! We're really pleased to hear everything went smoothly from purchase through to delivery!
We're also glad you were happy with the price and that the bird feeder has now found a good home :)
Thank you again for your kind words and for choosing to shop with us. We hope you (and the birds!) enjoy the feeder.
Great choice of products at cheaper…
Great choice of products at cheaper prices, well packaged, quick delivery, highly recommended
19 februari 2026
Antwoord van Peejay Pets Superstore Limited
Thank you so much for the amazing feedback Alison :)
Antwoord van Peejay Pets Superstore Limited
Hi Julie,
Thank you for your review, and we’re sorry for the delay in responding.
From checking your order, it was delivered on the same day this review was posted. Our delivery timeframe is typically 3–5 working days from the date the order is placed, and your parcel arrived on the 5th working day, which is within that estimated timeframe.
That said, we do understand that waiting for a delivery can be frustrating, and we’re sorry it took until the later end of the estimate to reach you. We appreciate your patience and your order with us.
If there’s ever anything we can help with in the future, please don’t hesitate to get in touch.
Bird cage stand
Very helpful when I emailed them about a product so went ahead and bought it delivered within 2-3 days
13 februari 2026
Review zonder uitnodiging
Antwoord van Peejay Pets Superstore Limited
Thank you for the amazing review Adam :)
Antwoord van Peejay Pets Superstore Limited
Thank you Jennifer! We really appreciate the time taken to leave us some amazing feedback :)
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