It was a straightforward purchase , followed by item despatch and delivery within stated dates. Its actually 'scary' how many online purchases have issues at point of purchase, despatch/ delive... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Website easy to navigate. I thought the prices were very competitive which is why I brought from this company. However out of the 4 packs of bird treat sticks, 2 packs were completely crushed, so mayb... Toon meer
Delighted to find the giant Ancol cat scratching post here, that we had previously bought on Amazon (but now Amazon only stocks an inferior product). Ordering online was easy and the post arrived well... Toon meer
Had to go to the store twice because even though I was told it would be there on Saturday afternoon, it didn’t arrive until Sunday afternoon. I never received the text to tell me that it was ready for... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We’ve been around for 55 years now, so we know just how much value our customers put on their animals. They’re not just for birthdays, or for Christmas – they’re part of the family. And, being a family run business ourselves, we know just how important the concept of family is. We currently trade from a 6000 sq ft warehouse on Cleveland Street and a 1800 sq ft superstore in Anlaby, and stock a wide range of products for all kinds of animals – from spiders to stallions, chickens to chameleons and, of course, the trusty dog and cat!
Contactgegevens
Waterloo Mills, Cleveland Street, HU8 7AU, Hull, Verenigd Koninkrijk
- 01482585315
- enquiry@peejaypets.co.uk
- peejaypets.co.uk
4,2
Goed
367 reviews
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Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Ordered soopa dental sticks and…
Ordered soopa dental sticks and received them as per alloted timescale
29 januari 2026
I ordered specific dog chews
I ordered specific dog chews, they never arrived. I have no idea why.
3 januari 2026
Antwoord van Peejay Pets Superstore Limited
Hello Ms Jackson,
Thank you for taking the time to leave a review. We’re very sorry for the disappointment caused.
We would like to clarify that your order for the Rosewood Collagen Candy Canes could not be fulfilled as the item had unfortunately gone out of stock. As this is a seasonal product, we were unable to replace it, so your order was cancelled and a full refund was issued.
We emailed you on 7th January at 14:06 to explain this and to confirm the refund. It’s possible this message may have gone into your spam or junk folder, so we kindly suggest checking there.
If you have any further questions or would like us to resend the email confirmation, we’d be more than happy to help.
Kind regards
No issues ordered and arrived promptly.
No issues ordered and arrived promptly.
Good customer services.
3 december 2025
Could have done much better
No confirmation of purchase from supplier, no comms about shipment date n tracking until day it arrived and product not same as described. 1.4kg bag delivered not 1.5kg as purchased.
14 december 2025
Dog advent calendar
I ordered two dog calendars unfortunately they didn't have the ones I ordered in, so they gave me two different ones (Woolf) amd my dogs absolutely love them, I will be getting these ones again next year.
1 december 2025
Got package 📦 in good time please was…
Got package 📦 in good time please was very good thanks
19 november 2025
delivered on time well wrapped
21 oktober 2025
Reliable
They had what I wanted at a reasonable price and my order was delivered when they said it would.
23 oktober 2025
Antwoord van Peejay Pets Superstore Limited
Thank you so much for the amazing feedback Neil :)
Stock in early don’t wait till you run out
The bags of hay I received were as described and sold at a good price, you just need to order a bit earlier when you still have stock at home as delivery took over five days with no follow up after the initial notice. Good my rabbit accepted other hay eventually or else he would have starved for days…It’s not a scam just takes a while to get things sent out
11 oktober 2025
I very highly recommend Peejay Pets and…
I very highly recommend Peejay Pets and buy my bird treats from them. Items are well packaged and arrive quickly. If you do need to contact them, the reply is quick and any query dealt with satisfactorily.
8 oktober 2025
Antwoord van Peejay Pets Superstore Limited
Thank you so much Sonia for the amazing feedback :)
Fantastic service.
Fantastic service, delivery was swift. Certainly will be shopping here in the future.
21 september 2025
The price is competitive, customer service didn’t match
Had to go to the store twice because even though I was told it would be there on Saturday afternoon, it didn’t arrive until Sunday afternoon. I never received the text to tell me that it was ready for collection. My 87 year old father went the second time, and reported that no one would help him lift the 12.5kg bag of dog food into the car, and that he was largely ignored when he spoke.
20 september 2025
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