It was a straightforward purchase , followed by item despatch and delivery within stated dates. Its actually 'scary' how many online purchases have issues at point of purchase, despatch/ delive... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Website easy to navigate. I thought the prices were very competitive which is why I brought from this company. However out of the 4 packs of bird treat sticks, 2 packs were completely crushed, so mayb... Toon meer
Delighted to find the giant Ancol cat scratching post here, that we had previously bought on Amazon (but now Amazon only stocks an inferior product). Ordering online was easy and the post arrived well... Toon meer
Had to go to the store twice because even though I was told it would be there on Saturday afternoon, it didn’t arrive until Sunday afternoon. I never received the text to tell me that it was ready for... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We’ve been around for 55 years now, so we know just how much value our customers put on their animals. They’re not just for birthdays, or for Christmas – they’re part of the family. And, being a family run business ourselves, we know just how important the concept of family is. We currently trade from a 6000 sq ft warehouse on Cleveland Street and a 1800 sq ft superstore in Anlaby, and stock a wide range of products for all kinds of animals – from spiders to stallions, chickens to chameleons and, of course, the trusty dog and cat!
Contactgegevens
Waterloo Mills, Cleveland Street, HU8 7AU, Hull, Verenigd Koninkrijk
- 01482585315
- enquiry@peejaypets.co.uk
- peejaypets.co.uk
4,2
Goed
367 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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As always spot on !
9 september 2025
Great value and will order again.
I ordered a bird cage with standard delivery. The cage was delivered in the exected timeframe it might have been better to have tracking information earier than teh day before delivery. I did call Peejay Pets for reassurance and the staff were friendly and helpful. Guess we are just all spoiled by too much information.
8 september 2025
The price of the fish sticks I ordered…
The price of the fish sticks I ordered is competitive.
Better communication stops this being a 5 star review. I will be using you again.
27 augustus 2025
Very easy click and collect process
Very easy click and collect process. Saved money compared to Amazon.
2 september 2025
Really fast dispatch
Really fast dispatch. Was very pleased with the cage it was £12 cheaper than anywhere ar op under my area. It's brilliant.
2 augustus 2025
Easy to order.
Easy to order.. you get what you want at a good price. Arrived safely.. packaged very well.
2 augustus 2025
Unfortunately I received an email to…
Unfortunately I received an email to say my product was in Stock so I ordered and paid to collect from store.
I then received another email saying product was still out of stock so had money returned which I had to wait 5 days for.
I don't think the service of " email me when in stock" is efficient.
12 juli 2025
Antwoord van Peejay Pets Superstore Limited
Good afternoon Denise,
Thank you for your feedback. I’m very sorry for the inconvenience caused.
As mentioned in my email, the item showed as back in stock due to a technical issue on our website. A previous customer had been waiting on more of this product, but due to a shortage from our supplier, we were unable to fulfil the remainder of their order. When we processed their refund, our website briefly listed the product as available again, even though no new stock had arrived. This incorrect listing remained until our next daily stock update.
Your order came through during that short window, and I contacted you directly just 16 minutes later, out of hours, to explain the situation and confirm your refund had been processed immediately.
While we issue refunds right away, banks can take 5–10 working days to return the funds, which is unfortunately beyond our control.
We do our best to act quickly when technical issues arise and genuinely regret any frustration this caused. Thank you for your understanding.
Kind regards,
Easy to order on line
Easy to order on line. Text message when items are ready to collect.
7 juli 2025
Antwoord van Peejay Pets Superstore Limited
Thank you Kevin for the amazing feedback!
Very quick service well packaged and…
Very quick service well packaged and easy to deal with !!!
7 juli 2025
Antwoord van Peejay Pets Superstore Limited
Thank you Jeff, appreciate the time taken to leave us some feedback :)
Did not receive my items
Did not receive my items
just got an email saying im getting a refund no reason why would never deal with this company it was my first order with them.
1 juli 2025
Antwoord van Peejay Pets Superstore Limited
Good morning Mr Burrows,
We're sorry to hear about your experience and thank you for your feedback.
We did send an email on the 3rd of July at 12:45 to the email address provided with your order. It was to let you know that your order was placed as Click and Collect, but you're not local to any of our stores. As we didn’t receive a response after a week, we assumed you wouldn’t be collecting the order and issued a full refund.
We’re not sure why the email didn’t come through on your end, it may have landed in your spam or junk folder. We completely understand your frustration and apologise for any inconvenience caused.
If you’d like to place your order again with delivery or need help with anything else, we’d be happy to assist.
Kind regards,
Sam
Peejay Pets Superstore Ltd
A big thank you for helping me sort my…
A big thank you for helping me sort my parcel force issue out.Your lovely customer service man helped me to locate my parcel.
My cage stand is just what what I was looking for and fits perfect .
I sure will be using you in the future .
26 juni 2025
Antwoord van Peejay Pets Superstore Limited
Thank you for the amazing feedback Christine! Always happy to help :)
Wrong item was sent
15 juni 2025
Antwoord van Peejay Pets Superstore Limited
Hi Ashleigh, I’m really sorry to hear there was a mix-up with your order. I actually packed this one myself and was sure the correct item was sent, so I’d love to get to the bottom of what’s happened.
When you have a moment, could you drop us an email at sales@peejaypets.co.uk? We’ll get it sorted for you as quickly as possible :)
All the best,
Sam
Peejay Pets
Although my purchase was unable to be…
Although my purchase was unable to be shipped by courier, the refund was given back immediately, and a lovely message to apologise for the inconvenience, well impressed with the service, I hope I can do business with you in the future, 10/10
14 mei 2025
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