Sarah was amazing. She was incredibly helpful and took the time to forward over the size charts I needed for an issue I was dealing with, and even guided me on how best to respond to my customer.... Toon meer
Bedrijf heeft geantwoord
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Hannah the Customer Support Advisor was awesome. her energy, personality and competence was exceptional. She answered all the questions I had and supported me in resolving my query. I couldn't ask f... Toon meer
Bedrijf heeft geantwoord
My call with Hannah at PenCarrie this morning was just brilliant. She was so happy and cheerful that she made me smile too and really made my day. She was quick and efficient in dealing with my retur... Toon meer
Bedrijf heeft geantwoord
Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Contactgegevens
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Verenigd Koninkrijk
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,9
Uitstekend
124 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Exceptional Customer Support
Hannah the Customer Support Advisor was awesome. her energy, personality and competence was exceptional. She answered all the questions I had and supported me in resolving my query. I couldn't ask for anything more. Give her a raise!
24 april 2026
Antwoord van PenCarrie
Huge thanks for this! Hannah’s energy is contagious.
We’ll be sure to share the love — and the “give her a raise!” note too.
Kieran
Head of Customer Services
Amazing customer service !!!
Sarah was amazing. She was incredibly helpful and took the time to forward over the size charts I needed for an issue I was dealing with, and even guided me on how best to respond to my customer.
Her approach was professional, friendly and genuinely supportive throughout. It made such a difference, especially as customer service experiences can often feel quite stressful. If all customer service was like Sarah’s, things would run much more smoothly in life!
Absolutely a 5-star !
27 april 2026
Antwoord van PenCarrie
Thank you so much for your lovely review. Sarah will be delighted to hear this!
We’re really pleased she was able to support you and make a stressful situation easier.
Kieran
Head of Customer Services
Thank you Olivia for a fast response…
Thank you Olivia for a fast response and solving the issue I had
25 april 2026
Antwoord van PenCarrie
Thank you so much for the lovely feedback! We’re really glad Olivia was able to get back to you quickly and sort things out for you, that’s exactly the kind of support we aim to deliver.
We’ll be sure to pass your thanks on to Olivia, and thanks again for taking the time to share.
Kieran
Head of Customer Services 👕
Sarah was so lovely and so helpful
Sarah was so lovely and so helpful, thank you so much
24 april 2026
Antwoord van PenCarrie
Thank you so much for your lovely feedback, we’re thrilled Sarah was able to help and make your experience a great one. We’ll be sure to pass your kind words on to her.
Kieran
Head of Customer Services 👕
Speed of response was incredible
Speed of response was incredible.
I had an old account and had to set up a new one, whilst needing to place an urgent order. They got me set up in just a few minutes. Super responsive and helpful on both the phone and email. Very impressed with their customer service.
24 april 2026
Antwoord van PenCarrie
Thanks so much for the brilliant feedback, Ben. We love hearing this! We’re really glad the team could get your new account up and running in the nick of time and help you place that urgent order without missing a beat.
Quick setup, speedy responses, and support across phone and email is exactly how we like to do things, so it’s great to know it made a difference. We’ll be sure to share your kind words with the team.
Kieran
Head of Customer Services 👕
Fantastic call with Hannah at PenCarrie
My call with Hannah at PenCarrie this morning was just brilliant. She was so happy and cheerful that she made me smile too and really made my day. She was quick and efficient in dealing with my return and I really cannot fault the service I received today.
Top marks Hannah - thank you!
24 april 2026
Antwoord van PenCarrie
Thank you so much for taking the time to share this Jane, your kind words have well and truly made Hannah’s day too.
We’re delighted to hear she brought the cheer and sorted your return quickly and smoothly. Smiles, efficiency, and great service are exactly what we aim for, so it’s wonderful to know she hit the mark on all fronts.
We’ll be sure to pass your praise on to Hannah.
Kieran
Head of Customer Services 👕
Fab Customer Service
A great Team!
Natasha is a great member of the team. Friendly and so helpful!
23 april 2026
Antwoord van PenCarrie
Thank you for the great feedback! We’re so glad you had a positive experience. Natasha will really appreciate your kind words. 👕
Kieran
Head of Customer Services
Wonderful customer service and overall…
Wonderful customer service and overall five stars! Thank you.
15 april 2026
Antwoord van PenCarrie
Thank you for the lovely feedback, we’re delighted Nicola was able to deliver such wonderful service. We’ll be sure to pass this on to her! 😊
Kieran
Head of Customer Services
Sarah Horton is a 10 STAR ********** legend
Sarah Horton consistently provides outstanding support and is always a genuine pleasure to deal with.
I really hope my next call is with Sarah!
5***** isnt enought!!!
17 april 2026
Antwoord van PenCarrie
Thanks so much for the amazing feedback, Colin.
Sarah truly is a legend, and we’ll be sure to share this with her. Fingers crossed she picks up your next call! 😊
Kieran
Head of Customer Services
I love working with Pencarrie
I love working with Pencarrie - they have a huge range of garments and they're super fast in gettting stock delivered. The website is mega simple and easy to use. Overall I could not be happier with my experience working with them!
17 april 2026
Antwoord van PenCarrie
Thanks so much for the brilliant feedback — we’re delighted you love the range, the speedy delivery, and our easy‑to‑use website. It’s a pleasure working with you Gareth! 😊
Kieran
Head of Customer Services
Antwoord van PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Great customer support provided by…
Great customer support provided by Nicola - would 10/10 recommend
9 april 2026
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Always reliable
Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been able to find every product we need. Greatly appreciate everyone’s continued support and look forward to many more years!
9 april 2026
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Amazing experience with Sarah
Recently came in touch with a member of staff called Sarah, I’d like to begin by saying, what a lovely lady! I’ve had no issues with her she helped with a minor problem and gave me a 10/10 experience hope to speak again!
10 april 2026
Antwoord van PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Exceptional service
The customer service with this company is always exceptional. On my most recent purchase Tracey got me out of a very deep hole by getting goods out to me after their cut off time. This shows it's not just their customer service team but all their teams striving for excellence. Well done to all.
8 april 2026
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Great company & Staff Oleysa is the best:)
Olesya has been our account manager and has been incredibly supportive and amazing throughout. She is always available when needed, taking the time to go through products with us and offering valuable guidance. I am very grateful for all her help, she's a great asset to Pencarrie, and the company itself is fantastic, offering great products and excellent service.
7 april 2026
Antwoord van PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Care about the customer
Tracey is fantastic. Shout out to Shelly too. They’re a big company but do make you feel valued as a customer, doing what they can to help whenever they can.
31 maart 2026
Antwoord van PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Tracey and Shelley. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Olesya was a great help for me to find…
Olesya was a great help for me to find the products I was looking for. She also pointed me in the right direction to get other useful help 👍
26 maart 2026
Antwoord van PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Lady very helpful
Lady very helpful. Would have given 5 stars but didn't seem fair to be charged twice because your courier lost my parcel. I don't see why you can't take the brunt of the cost of the 2nd order until the 1st one is located?
25 maart 2026
Antwoord van PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Disappointing to read of the additional charge, as such we have been in contact with you this afternoon to reconfirm our process, and a full refund has been provided for your first order placed, I hope this provides you with assurance of the level of service we like to provide, and hopefully brings your experience to a 5-star.
Your feedback will be shared with the team.
Customer Support 👕
great service from Nichola always…
great service from Nichola always willing to help and supported with an issue within minutes, fantastic buisness!
16 maart 2026
Antwoord van PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
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