Sarah was amazing. She was incredibly helpful and took the time to forward over the size charts I needed for an issue I was dealing with, and even guided me on how best to respond to my customer.... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Hannah the Customer Support Advisor was awesome. her energy, personality and competence was exceptional. She answered all the questions I had and supported me in resolving my query. I couldn't ask f... Toon meer
Bedrijf heeft geantwoord
My call with Hannah at PenCarrie this morning was just brilliant. She was so happy and cheerful that she made me smile too and really made my day. She was quick and efficient in dealing with my retur... Toon meer
Bedrijf heeft geantwoord
Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Contactgegevens
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Verenigd Koninkrijk
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,9
Uitstekend
124 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Extremely disappointed with Pencarrie’s…
Extremely disappointed with Pencarrie’s handling of a critical delivery issue.
We experienced repeated delivery failures over an eight day period via their courier partner. While courier issues can happen, the real problem was the lack of urgency and ownership from Pencarrie once it became clear how serious the situation was.
Despite being fully aware that the order was for a time sensitive event, replacement stock was delayed, decisions were made that reduced the chances of successful delivery, and responsibility was continually pushed back onto the courier. At no point did it feel like enough effort was being made to ensure the stock actually reached us.
This situation caused severe disruption to our business, wasted staff hours, and put an important customer relationship at risk. For a supplier of this size, I expected far better communication, urgency, and accountability.
Unfortunately, based on this experience, I cannot recommend Pencarrie where reliable, time critical delivery is essential.
16 januari 2026
Review zonder uitnodiging
Antwoord van PenCarrie
Hi, Danny
I’m sorry to hear about the frustration this delivery issue caused, especially given how important the timing was for you. While the delays were the result of courier failures, we are currently reviewing the full handling of your concern to ensure everything on our side was managed as it should have been.
Your feedback is important to us, and I want to make sure it’s properly understood and acted on. I’ll follow up with you directly in the coming days so we can discuss this in more detail.
Kieran
Head of Customer Services
> Update 25.01.2026
Hi Danny,
We’ve now completed a full review of your concerns, and I’ve emailed you with confirmation of our position regarding your complaint. Thank you again for your feedback. I hope the actions we’ve taken provide reassurance and help prevent a recurrence of the experience you had.
Please don’t hesitate to contact me directly if you have any further questions.
Kieran
Head of Customer Services
Antwoord van PenCarrie
Thank you so much for your review, Liam
It's great to read you're happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
I’ve been using PenCarrie for around…
I’ve been using PenCarrie for around six years and they’ve been consistently excellent. Their website is easy to use and integrates smoothly with my own, making ordering simple and efficient. Garment quality is reliable, logistics are spot‑on, and orders are processed quickly and accurately.
The online support team is always helpful, knowledgeable, and friendly. Because the service is so good, I very rarely need to use any other supplier. Highly recommended.
📝 Website / Supplier Testimonial (professional, detailed)
PenCarrie has been a trusted supplier of mine for approximately six years, and they continue to deliver exceptional service across every part of the process. Their website is well‑designed, intuitive, and integrates seamlessly with my own, which makes product selection and ordering incredibly efficient.
Order processing is consistently smooth, accurate, and fast. The garment quality is dependable, and their logistics team ensures deliveries arrive on time and well‑organised.
What truly sets PenCarrie apart is the standard of customer service. The online support staff are knowledgeable, responsive, and genuinely committed to helping their customers. Because of this level of reliability and professionalism, I very rarely use any other supplier.
PenCarrie remains a valued partner in my business, and I’m pleased to recommend them.
8 januari 2026
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your review, Angela
It's great to read you're happy with our support, along with your recent interactions with team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Great Customer Service
2 januari 2026
Antwoord van PenCarrie
Thank you so much for your review, Tracey
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Had a slight problem with a tshirt it…
Had a slight problem with a tshirt it was sorted straight away with replacement 1 day delivery. Good service.
2 januari 2026
Antwoord van PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Alex is a superstar!
A shout out to Alex in the customer service team, she was an absolute star! Slight issue with our order but she was very quick to get this rectified and have our new item out for next day delivery - She was super helpful and a credit to the team! Thank you so much Alex!
17 december 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your review, Emily
It's great to read you're happy with our support, along with your recent interactions with Alex. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Very proactive onboarding and product discussion
Very proactive onboarding and interactive discussion on products and way forward with Olesya. Good to see that engagement with their networks is top of the priority list!
26 november 2025
Antwoord van PenCarrie
Thank you so much for your review, Stefan
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Antwoord van PenCarrie
Thank you so much for your review, Michael
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Customer service is always top tier and…
Customer service is always top tier and orders always on time & high quality
13 november 2025
Antwoord van PenCarrie
Thank you so much for your review, Elena
It's great to read you're happy with our support, along with your recent interactions with Natasha. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Excellent Customer Service from Pencarrie
I’ve always enjoyed working with Pencarrie, and a recent experience with DPD has reminded me why. Their customer service is genuinely excellent. Despite ongoing issues with DPD, the team at Pencarrie went above and beyond to help resolve the situation.
A special thank you to Shelley, and the customer team who took my concerns seriously and escalated everything quickly, and to Kieran, who personally stepped in to ensure my order was rekeyed, collected overnight, and sent via an alternative courier so it could reach me as soon as possible. Their communication was clear, proactive, and incredibly professional throughout.
While the delivery problems were outside of their control, Pencarrie did everything they could to put things right, and I truly appreciate the effort and care they put into resolving the issue.
Highly recommended - excellent products, but more importantly, exceptional people.
20 november 2025
Antwoord van PenCarrie
Thank you so much for your review, Emily
It's great to read you're happy with our support, along with your recent interactions with our Customer Support team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Sarah has helped me on numerous…
Sarah has helped me on numerous occasions, absolutely wonderful customer service!!!
20 november 2025
Antwoord van PenCarrie
Thank you so much for your review, Cade
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Pencarrie i would like to thank you all…
Pencarrie i would like to thank you all for being so patient and helpful in everything we ask.
40 years of being in this business we have seen some changes and some we don't like.
Patience is a vertue and you all have it.
Not like some other suppliers !
Love placing our orders with you as nothing is to much for you guys.
20 november 2025
Antwoord van PenCarrie
Thank you so much for your review, Wendy
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Olesya - thank you for all your support
I have in the last few days spoken and seeked assistance from your internal sales team, with Olesya.
She has been remarkable and was able to assist in a very professional manner and carried out in assisting in a very exemplary way.
She has been wonderful and a joy to work with
Good luck and look forward to working with Olesya
20 november 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your review, Harry
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Sarah is amazing and goes above and…
Sarah is amazing and goes above and beyond helping us everytime. She is so friendly and very knowledgeable. Sarah is a credit to Pencarrie and gets things done immediately! :)
20 november 2025
Antwoord van PenCarrie
Thank you so much for your review, Louise
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
we as a company are blessed to have found PenCarrie
I can honestly say as a business owner, moving over from our previous supplier to PenCarrie was by far one of the best decisions myself and my wife have made this year for our little independent business.
They consistently go above and beyond for us as a business, their customer service team are a credit to the company consistently far exceed my expectations. I called only yesterday to speak to Sophie whom contacted us via email shortly after we attended PenCarries most recent branding event. I would remised if I did not say was for me and my wife was a highlight of the year we were kindly invited to by another of their representatives Olesya Isupova.
It genuinely felt that Sophie did everything that she could to help me and as usual solved it quickly.
the entire team deserves nothing but accolade they are a pleasure to work with and they will continue to have Camerons Crafts as a customer indefinitely.
12 november 2025
Antwoord van PenCarrie
Thank you so much for your review, Robert
It's great to read you're happy with our support, along with your recent interactions with members of our Internal Sales team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Antwoord van PenCarrie
Thank you so much for your review, Ebony
It's great to read you're happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
fantastic company who go above and beyond for their customers
Always an incredible company to deal with. The products are superbly priced, the quality is fantastic and the customer service is 2nd to none!
Definitely my favourite supplier and I wouldn't hesitate to recommend them to anyone!
7 november 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your review, Naomi
It's great to read you're happy with our support, along with your recent interactions with our team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Customer care team is outstanding
I’ve always had a great experience with PenCarrie. Their customer care team is outstanding — friendly, polite, and always happy to help. Every time I’ve had a query, they’ve gone out of their way to make sure it’s resolved quickly and efficiently. The staff are a pleasure to deal with on the phone, always courteous and professional. It’s clear they genuinely care about their customers and take pride in providing excellent service. I wouldn’t hesitate to recommend PenCarrie for their reliability and the consistently positive experience they deliver.
7 november 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with our team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
First class service!
Called for help with back orders, spoke to Sarah she was so helpful on the call and has also made our life easier in the future, by taking care of these for us. Other colleagues have also spoken to Sarah in the past and found she has gone above and beyond to help with any problems. Thank you
4 november 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
very professional & friendly service at…
very professional & friendly service at all times
3 november 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Julie. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.