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People's Fundraising Reviews 18

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TrustScore 4 uit 5

3,8

Non-profitorganisatie
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Bedrijfsgegevens

  1. Non-profitorganisatie
  2. Liefdadigheidsorganisatie

Geschreven door het bedrijf

People's Fundraising is your all-in-one platform for fundraising success, with no setup or monthly fees and the most comprehensive digital fundraising features available. We help charities strengthen supporter relationships and grow recurring income with fully branded and integrated fundraising tools, including donation pages, in-memory tributes, individual and team fundraising pages, raffles, events, auctions, memberships, lotteries, and gift vouchers. We boost fundraising income with the most comprehensive digital fundraising features and benefits available. There are no setup fees or monthly charges—just a transaction fee, so you only pay when you generate income.

Contactgegevens

3,8

Goed

TrustScore 4 uit 5

18 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Peoples Fundraising go above and beyond…

Peoples Fundraising go above and beyond to help.
I've used the platform many years ago and needed to sign up again, but I had problems signing our organisation up (my fault not theirs!)
I sent a support request at around 6am and got a response not long after!
I'm really grateful of their responsiveness and patience to help me get set up and start fundraising.
I'd give more stars if I could!
Brilliant organisation with much lower fees than anyone else, that's why I chose them again!

11 juni 2026
Review zonder uitnodiging
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Antwoord van People's Fundraising

Thank you so much for your fantastic review and for choosing Peoples Fundraising once again.

We're delighted to hear that we were able to help get everything up and running for you. Don't worry—we know that setting up fundraising can sometimes be a little confusing, and we're always happy to help, no matter how big or small the question.

Providing responsive, personal support is something we're incredibly passionate about, so it's wonderful to hear that our team was able to assist you quickly and make the process as smooth as possible.

We're also grateful for your comments about our fees. Our mission has always been to help charities, community groups, schools, PTAs and sports clubs keep more of the money they raise, while providing a powerful fundraising platform and great support when it's needed.

Thank you again for your kind words and continued trust in Peoples Fundraising. We wish you every success with your fundraising and look forward to supporting you for many years to come.

— The Peoples Fundraising Team

Beoordeeld met 4 van de 5 sterren

Concerning Lack of Communication and Delayed Payout - BUT eventually resolved

I am disappointed with my experience so far with People's Fundraising.

Over the past 3-4 days, I have sent multiple emails and left several messages requesting assistance, but I have not received a response from anyone. My primary concern is that a payout on the platform is showing as "paid out", yet the funds have still not arrived in my bank account.

As a fundraiser, this is understandably worrying. Parents and supporters are continuing to make donations, but at the moment I have no way of getting clarity on where the funds are, when they will arrive, or how to resolve the issue. The lack of communication has been the most frustrating part of the experience.

I appreciate that there may be a legitimate reason for the delay, and I remain hopeful that someone will respond and help resolve the matter. However, when money is involved, timely communication is essential, and unfortunately that has not been my experience.

Based on my current experience, I would encourage anyone considering using the platform to first ensure they can establish contact with the support team and understand the payout process before relying on it for fundraising activities.

I sincerely hope People's Fundraising responds soon and that this issue can be resolved quickly.

**Update 5/6/2026**
Eventually, I have just now received a brief email saying I need to 'upload information about the charity' which i have now done. It is now being verified... lets see how long verification takes? I will update my review accordingly... moved to 1.5 stars if i could.

**Update – 12 June 2026

Following my original review, I wanted to provide an update. After eventually making contact with People's Fundraising, I was informed that additional charity verification was required due to changes in their verification process. I submitted the requested information on 5 June, received confirmation that the charity had been verified a few days later, and the funds were successfully paid into our account on 10 June.

I also had the opportunity to speak with Nathan, who was helpful in explaining the situation and assisting with the process. As a result, I am updating my rating to 4 stars.

My original concern remains the lack of communication during the first few days, as having donations coming in while being unable to confirm where the funds were or when they would arrive was understandably stressful. However, now that everything has been verified and the payout process is working correctly, I am happy to continue using the platform.

For anyone new to People's Fundraising, I would recommend completing all verification requirements as early as possible and perhaps testing the process with a small initial fundraising campaign so that you are comfortable with how payouts work before larger sums are involved.

Overall, while the start was frustrating, the issue has now been resolved and I am a satisfied customer.

2 juni 2026
Review zonder uitnodiging
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Antwoord van People's Fundraising

Thank you for your feedback. We completely understand your concern when fundraising funds have not yet reached your bank account, and we appreciate how important clear communication is in these circumstances.

Having reviewed your account, we can confirm that we responded to your enquiry before this review was posted. We also note that when logging into the control panel, a prominent notification was displayed stating:

"You're all set to start fundraising! However, to receive funds from your campaigns, simply complete the payouts onboarding process and you'll be ready to go. Click start to begin."

This onboarding process is a regulatory requirement for all organisations receiving funds and must be completed before payouts can be released.

Following your recent submission of the requested information, the platform now displays:

"The payouts onboarding process is pending verification, which typically takes around 24 hours. After verification you will be able to receive payouts. We will let you know when verification is complete. Click to be redirected to the Ryft console to check progress."

Peoples Fundraising supports thousands of charities, schools, PTAs, sports clubs and community organisations across the UK. As part of UK Know Your Customer (KYC) and anti-money laundering regulations, every organisation receiving funds is required to complete this verification process before payouts can be made. This is a standard requirement across payment and fundraising platforms and is designed to protect fundraisers, donors and beneficiaries alike.

We appreciate that delays during the verification process can be frustrating, particularly when supporters are actively donating. However, the verification stage must be completed before funds can be transferred and is an important safeguard within the fundraising process.

We are pleased that the required information has now been submitted and is progressing through verification. Once approved, payouts will be able to proceed normally.

Thank you again for your feedback. We genuinely value all comments and are always looking for ways to make important account requirements and communications even clearer for our users.

— The Peoples Fundraising Team

Beoordeeld met 5 van de 5 sterren

5-Star Review for PeoplesFundraising…

5-Star Review for PeoplesFundraising Platform.
I’ve used PeoplesFundraising for two different fundraising events now, and both experiences have been outstanding. The platform is incredibly user-friendly, making it easy to set up campaigns, customize pages, and track donations in real time. Everything from design options to sharing tools worked seamlessly, which helped us reach our goals faster than expected.
The real standout moment was when I needed to call customer service during my second campaign. I had a question about some settings, and the representative I spoke with was fantastic. They were patient, friendly, and genuinely helpful. Instead of just fixing the issue for me, they took the time to walk me through the process step-by-step so I could confidently handle it myself moving forward. That level of support made a huge difference and turned what could have been a frustrating moment into a positive one.
From start to finish, working with PeoplesFundraising has been a pleasure. It’s a reliable, well-designed platform backed by excellent customer service. I highly recommend it to anyone planning a fundraiser—whether it’s for a school, charity, sports team, or personal cause.

28 mei 2026
Review zonder uitnodiging
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Antwoord van People's Fundraising

Thank you so much for this incredible review and for choosing Peoples Fundraising for not one, but two fundraising events.

We're delighted to hear that you found the platform easy to use and that the campaign setup, customisation options, donation tracking, and sharing tools helped you achieve your fundraising goals.

We're especially pleased to hear about your experience with our support team. We believe that great support is about more than simply resolving an issue—it's about helping our users feel confident and empowered to make the most of the platform. Knowing that our team was able to turn a potential frustration into a positive experience means a great deal to us.

Thank you for your recommendation and for trusting us with your fundraising. Whether it's a charity, school, sports club, community group, or personal cause, our mission is to help good causes raise more, reach further, and make a bigger impact.

We wish you every success with your future fundraising and look forward to supporting you again.

— The Peoples Fundraising Team

Beoordeeld met 5 van de 5 sterren

Excellent platform and supportive team!

People’s Fundraising has been an excellent platform for supporting our charity’s fundraising efforts. Recently, Nathan visited our site to deliver a Fundraising Accelerator course, which provided valuable insights and made a real difference to our strategic development.

We’ve found the platform incredibly useful and would highly recommend it to other charities looking to strengthen their fundraising streams and approach.

14 mei 2026
Review zonder uitnodiging
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Antwoord van People's Fundraising

Thank you so much for your wonderful review and kind words. It was a pleasure visiting you and delivering the Fundraising Accelerator course, and we’re delighted to hear that it provided valuable insights and supported your strategic development.

We’re incredibly proud to support charities like yours, and it’s fantastic to know that the platform has been helping strengthen your fundraising approach and income streams. Your recommendation means a great deal to both Nathan and the wider team.

Thank you again for your support, and we look forward to continuing to support your fundraising journey.

— The Peoples Fundraising Team

Beoordeeld met 1 van de 5 sterren

Poor Response

The company did not respond to either the telephone number or the messaging system. Normally I make one off payments to charities rather than Direct Debits. In this case I had alledgedly agreed a DD but I have been unable to establish the facts so I just cancelled it.

30 maart 2026
Review zonder uitnodiging
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Antwoord van People's Fundraising

Hello Neil,

We are sorry to hear about your experience and for the confusion around the Direct Debit.

We have reviewed our records and can see that you emailed us at the end of March. We replied at the beginning of April with details of the charity linked to the donation, but we are sorry if that response did not reach you.

We understand that Direct Debits can be concerning if the details are unclear, and we would be happy to look into this again for you. Please contact us and we will do our best to help.

Regards,
People’s Fundraising

Beoordeeld met 5 van de 5 sterren

Brilliant 👏 fantastic for save a stray

Brilliant 👏 fantastic for save a stray

13 april 2026
Review zonder uitnodiging
Logo People's Fundraising

Antwoord van People's Fundraising

Thank you so much for your lovely review! We’re really delighted to hear that Peoples Fundraising has been helpful in supporting Save a Stray and the amazing work you do.

It means a great deal to us to be part of your fundraising journey, and we’re always here if you need any support along the way.

Wishing you continued success with your fundraising — and thank you again for your kind words 👏

— The Peoples Fundraising Team

Beoordeeld met 2 van de 5 sterren

Non-user friendly web site for charity managers

I've been using PF for several years to collect my charity's donations and always found the website for admin confusing, but the new website is even more non-user friendly.
I just want to write a brief update for donors but it's so difficult!

7 februari 2026
Review zonder uitnodiging
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Antwoord van People's Fundraising

Thank you so much for taking the time to share your honest feedback — we really do appreciate it. We understand that with a platform as feature-rich as Peoples Fundraising, the admin area can feel overwhelming at times, especially when you’re just trying to complete one simple task like posting a donor update.

Our goal is to provide the widest range of fundraising tools available to charities, and while that flexibility is a huge benefit, we recognise it can take a little time to get familiar with everything. We’ve received great feedback from users who dive deeper into the platform and discover how powerful the control panel can be for managing fundraising, reporting, and communications.

To help make things easier, we’ve created step-by-step videos on our YouTube channel:
👉 https://www.youtube.com/@peoplesfundraising

including a control panel walkthrough here:
👉 https://www.youtube.com/watch?v=oUkyqPv-DSc

We also host a friendly weekly Q&A session where charity and non-profit professionals can ask questions and get live support from our team — you can register here:
👉 https://www.peoplesfundraising.com/event/join-us

Your feedback genuinely helps us improve, and we’d love to support you in getting the most from the platform — please don’t hesitate to reach out anytime.

Warm regards,
The Peoples Fundraising Team

Beoordeeld met 3 van de 5 sterren

Uncertainty through the whole process

People's Fundraising was recommended from the charity I was supporting.

I set up my page, which was quite straight forward but from that point it was very confusing.

I found it hard to navigate the website and had to go around the houses each time I wanted to view my fundraiser because it didn't show on my fundraising wall.

I did phone PF but the number showed linked to a different business which made me a bit nervous. The person was helpful who I spoke to but I feel the process could have been a lot easier.

I them completed my fundraising with no idea when the money would be sent to my charity. I sent two emails to PF asking how I would know the money would be transferred and if I would get confirmation.

The replies were very limited and advised the money would be automatically transferred (no further details provided) and that I should contact my charity for more details.

It makes me very uneasy that the money I have raised and people have kindly donated is just sat in PF account until an unknown date to myself. A very small amount of reassurance or acknowledgment that I will be told when the money is transferred would have been appreciated.

I would not use this platform again, there is too much uncertainty around it and I remain unsure what is happening with the funds I raised.

I don't know if I was meant to do anything, like close the fundraising page, which I know have but I remain very worried about the money and that nothing will happen to it.

21 november 2025
Review zonder uitnodiging
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Antwoord van People's Fundraising

Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience was confusing and did not provide the reassurance you needed while fundraising. Your comments about navigation, communication, and clarity around fund transfers are extremely helpful, and we appreciate you raising them.

To address this directly, we have now added an explicit message to the user login area to make the process clearer for all fundraisers. It states:

“When you raise money for your supported organisations, they can receive the funds as frequently as daily or monthly. Your charities do not need to wait for your fundraiser to end — the money you raise is transferred to them automatically. There is nothing you need to do once your fundraiser is finished.”

We understand how important it is for fundraisers to feel confident about where their donations are and when charities will receive them. Your feedback has directly contributed to improving this clarity for everyone using the platform.

Thank you again for supporting your charity, and for helping us improve People’s Fundraising. If you have any further concerns, we’re here to help.

Beoordeeld met 5 van de 5 sterren

Highly recommend.

We have used Peoples Fundraising for a number of years for our Charity and have always found them exceptionally helpful. We have learned many ways to fundraise but also how to use the behind the scene tools to better manage income, required accounting reports, gift aid etc. Any query is addressed swiftly and you can often get a response when other companies have clocked off! Highly recommend.

14 november 2025
Review zonder uitnodiging
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Antwoord van People's Fundraising

Thank you so much for your wonderful review and for your long-standing support. We’re delighted to hear that our fundraising tools and behind-the-scenes features have been helpful for your charity, and that our team has been able to support you quickly whenever needed. It’s fantastic to know that our platform has made managing income, reporting, and Gift Aid smoother for you.

We truly appreciate your recommendation and look forward to continuing to support your fundraising efforts for many years to come.

— The Peoples Fundraising Team

Beoordeeld met 1 van de 5 sterren

I am deeply disappointed and alarmed by…

I am deeply disappointed and alarmed by your customer service. Once again, funds raised by our organization in June are being withheld without any prior warning. We are a charity based in Uganda, fundraising to support children who cannot afford basic necessities, and delays like this seriously affect our work. We cannot log in to any of your platforms, and there is literally no support or help available. Your emails claim notifications were sent, yet we have received nothing, and there has been no apology or acknowledgment of the issue. This is extremely concerning and unacceptable.

13 november 2025
Review zonder uitnodiging
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Antwoord van People's Fundraising

Dear Dana,

Thank you for sharing your feedback, and I’m truly sorry to hear about the stress this situation has caused. We understand how important timely payouts are for the vital work your organization does, and we appreciate the impact delays can have.

To clarify, we have emailed the primary contact on your account more than 10 times since February 2025—along with several follow-ups—to inform you about recent changes to our payout process required by UK government regulations. It may be worth checking whether these messages are being received or filtered, as they contain important information needed to avoid interruptions.

We also appreciate the conversations we’ve had with you via our email support line previously regarding payout issues, and we remain committed to supporting you through this transition.

If you’re still unable to access your account or have questions about the payout updates, please don’t hesitate to reach out. You can always contact us at support@peoplesfundraising.com
or by phone at 0330 043 3454. We’re here to help and want to ensure everything is resolved as smoothly as possible.

Kind regards,
Support Team

Beoordeeld met 5 van de 5 sterren

We have just set up our platform with…

We have just set up our platform with People's Fundraising. Nathan has been beyond helpful ensuring our branding is correct, answering my many questions and actioning my tweaks and requests - as well as providing lots of great advice on developing our fundraising. The platform is great value and offers so much added support including weekly seminars and bespoke training.

4 augustus 2025
Review zonder uitnodiging
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Antwoord van People's Fundraising

Thank you so much for your wonderful feedback. We’re delighted to hear that setting up your platform with People’s Fundraising has been such a positive experience.

Nathan will be thrilled to know his support, advice, and attention to detail made a real difference. It’s great to know you’re finding value not only in the platform itself but also in the added resources such as our weekly seminars and bespoke training. We look forward to supporting you further and helping your fundraising efforts grow from strength to strength.

Beoordeeld met 5 van de 5 sterren

Nathan is so approachable and ready to…

Nathan is so approachable and ready to offer help & support. We direct all our supporters to our donation page powered by peoples fundraising as gift aid is claimed on our behalf, one less job for us to worry about.

23 juli 2025
Review zonder uitnodiging
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Antwoord van People's Fundraising

Thank you so much for your kind words! We're delighted to hear that Nathan has been approachable and supportive — we’ll be sure to pass that on.

It’s great to know that directing your supporters to your donation page has made things simpler, especially with Gift Aid being taken care of for you.

We're always here if you need anything else!

Beoordeeld met 5 van de 5 sterren

Amazingly flexible fundraising platform for charities

Really flexible fundraising platform which gives amazing opportunity for charities to go beyond just standard donation asks of their supporters. The team at People's Fundraising have been so great at getting us through all the steps to have our own branded site using this platform. Their ongoing support and sharing of ideas to enhance our fundraising activity and experience using the platform is really helpful.

1 juli 2025
Review zonder uitnodiging
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Antwoord van People's Fundraising

Thank you so much for your wonderful feedback!

We're thrilled to hear that our platform has given your charity the flexibility to go beyond the usual donation asks and create a truly branded experience.

We’re glad our team’s ongoing support and ideas have made a positive difference in your fundraising journey.

Your success is exactly why we do what we do, and we look forward to continuing to help you grow and achieve even more!

Beoordeeld met 5 van de 5 sterren

Good value

Good value, easy to deal with and great range of fundraising options.

5 juli 2025
Review zonder uitnodiging
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Antwoord van People's Fundraising

Hi Ben,

Thank you so much for your kind words!

We're really pleased to hear you found us good value and easy to work with. Offering a great range of fundraising options is something we take pride in, so it's fantastic to know that stood out to you.

If you ever need anything else or have suggestions for how we can improve, we’re always here to help.

Thanks again for your support!

Beoordeeld met 2 van de 5 sterren

Horrible captchas

Horrible captchas enough to put off any potential donors. Want to connect via horrible social media channels that are Facebook and X. User name isn't my email as normal so my login kept failing.

Biggest down mark is for the captchas that make you click on squares. I HATE them.

23 juni 2025
Review zonder uitnodiging
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Antwoord van People's Fundraising

We’re sorry to hear that your experience was frustrating. We understand that ReCAPTCHA challenges can be inconvenient at times. However, they are an important part of our security controls to help protect your data and prevent automated abuse of our platform.

Regarding your login experience, we appreciate you highlighting the confusion around the username. While many platforms default to email-based logins, our system uses a different identifier to cater users who support multiple non-profits.

We also acknowledge your concerns about social media. While platforms like Facebook and X are commonly used for engagement and support, we understand they’re not everyone’s preference and are continually exploring alternative ways to connect.

Beoordeeld met 5 van de 5 sterren

PTA online raffle success!

We used People’s fundraising for an online raffle. Nathan helped answer our questions which gave us the confidence to get it up and running quite quickly.
The portal was a little clunky with loading the first few prizes but then we got into a rhythm of using it. Very professional visually and helped us reach a wider audience. Thankyou for the support!

28 april 2025
Review zonder uitnodiging
Logo People's Fundraising

Antwoord van People's Fundraising

Hi Dani, We are really happy that the team was there to support you. As every, we are always here if you need.

Beoordeeld met 5 van de 5 sterren

Great platform, lots of functionality

Having connected Nathan at People's Fundraising for support setting up our projects, I'm so impressed by the way this platform actually supports charities.

We currently use it for Raffles, but will be picking up more and more to allow us to streamline our income streams and provide a smoother customer journey.

Looking forward to working on a really great fundraising platform.

24 april 2025
Review zonder uitnodiging
Logo People's Fundraising

Antwoord van People's Fundraising

Thanks so much for your review! We're always here to support you and help you get the most from your fundraising.

Beoordeeld met 5 van de 5 sterren

PTA fundaising

We use People's Fundraising for raffles and members lottery for our PTA and it works great for us. Competitively priced and once you're over the learning the curve, easy to use. Support was great from he site as well.

24 maart 2025
Review zonder uitnodiging
Logo People's Fundraising

Antwoord van People's Fundraising

Many thanks for your review :-)

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