Slowness in approving share gifts donations, twice because approval documents were filed away without being sent to me. Also twice received emails chasing me re remitting the sale proceeds to CAF, in... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Good online portal and account management system. Easy to use. Could improve year end reporting to provide summaries of donations made, credits applied and gift aid status. Withdrawal of charity vouch... Toon meer
Bedrijf heeft geantwoord
I wanted to update the records in my accounting package with the transactions in my CAF account. This proved non-trivial as I didn't find a way of download a CSV file but had to copy and paste monthly... Toon meer
Bedrijf heeft geantwoord
The laughably touted banking portal 'upgrade' happened in early June 2025 and still today, almost 10 months later, the serious flaws in this totally inadequate system have not been fixed. Basic, funda... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Charities Aid Foundation
Geschreven door het bedrijf
CAF is a leading charity working at the centre of the giving world. We help donors to give more impactfully and charities to build their resilience so they can do more of their life-changing work.
To leave a review about CAF Bank, please visit their separate Trustpilot page.Contactgegevens
25 Kings Hill Avenue, ME19 4TA, Verenigd Koninkrijk
- 03000 123 000
- www.cafonline.org
2,9
Gemiddeld
199 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lottie dealt with my enquiry…
Lottie dealt with my enquiry meticulously and promptly. More importantly, she was welcoming and patient when I struggled to hear her.
29 juni 2026
Antwoord van Charities Aid Foundation
Hi Mike,
We're delighted to hear that Lottie provided such meticulous and patient assistance. We always strive to ensure everyone feels welcome and understood. Thank you for sharing your positive experience and we will share this with Lottie!
Easy and convenient way of donating to…
Easy and convenient way of donating to charity.
The CAF account helps me to keep to keep track of my charity donations and work within a fixed budget.
28 juni 2026
Antwoord van Charities Aid Foundation
Hi Paul,
We're so glad our CAF account helps you manage your charitable giving easily and within budget. Thank you for your kind words!
Antwoord van Charities Aid Foundation
Hi Ian,
We are glad you found our service easy to set up and use. Thank you for your positive feedback!
I talked to a real person who was…
I talked to a real person who was extremly helpful none of this chatbot nonsense. But most of all everything happened just as she promised.
Thanks for your help
18 juni 2026
Antwoord van Charities Aid Foundation
Hi Stuart,
We're so happy to hear that our team provided such helpful and reliable assistance. Thank you for your wonderful feedback!
A straightforward way to make donations
A straightforward way to make charitable donations.
18 juni 2026
Antwoord van Charities Aid Foundation
Hi Graham,
We are glad you find our donation process straightforward. Thank you for your feedback.
Really useful services
I've had a CAF account for very many years. I find it a really good way to manage my charity donations and keep track of them. The website is easy to use and I've never had any problem with CAF. I think they do a great job. I've also used their service to deposit a 'letter of wishes' to go with my Will. This is really useful because you can change the letter without changing your will. Definitely would recommend.
26 juni 2026
Antwoord van Charities Aid Foundation
Hi Jacqueline
We are so happy to hear about your positive experience with us over many years. It's wonderful to know our services, including the "letter of wishes" feature, have been so helpful. Thank you for your recommendation!
The website is easy to navigate.
The website is easy to navigate and I can make donations to my chosen charities quickly.
24 juni 2026
Antwoord van Charities Aid Foundation
Hi Jane,
We're so glad our website makes donating to your chosen charities quick and easy. Thank you for your kind feedback!
Been using CAF for many years,search…
Been using CAF for many years,search function has got faster
23 juni 2026
Antwoord van Charities Aid Foundation
Hi Brian,
We're glad to hear you've noticed improvements in our search function over the years. Thank you for your continued support!
Keeping track
Having a CAF account allows me to make donations to my favourite charities and also allows me to keep track of how much I have donated in any tax year, making tax return completion easier.
15 juni 2026
Antwoord van Charities Aid Foundation
Hi Violet ,
We're so glad to hear our CAF account helps you manage your charitable giving and simplifies your tax returns. Thank you for your positive feedback!
Customer service is excellent
23 juni 2026
Antwoord van Charities Aid Foundation
Hi George,
We're glad to hear you had a positive experience with our customer service. Thank you for your kind words!
The CAF site is easy to navigate
16 juni 2026
Antwoord van Charities Aid Foundation
Hi David,
We're glad you found our site easy to use and appreciate your feedback.
Responded very well to my phone call.
15 juni 2026
Antwoord van Charities Aid Foundation
Hi John,
We're glad we could assist you promptly. Thank you for your kind words!
I can’t understand how to pay charities…
I can’t understand how to pay charities money from my account now that I cannot by cheque
20 juni 2026
Antwoord van Charities Aid Foundation
Hi Ms Goodman,
Thank you for taking the time to share your feedback following the decommissioning of CAF Charity Vouchers.
You can continue to support your chosen charities by making donations online or by contacting us directly. If you would like any assistance, please do not hesitate to call us on 03000 123 000 or you can email us at enquiries@cafonline.org. We will be happy to guide you through the process and help you make your donations.
Works well for me
16 juni 2026
Antwoord van Charities Aid Foundation
Hi Rex,
We're glad to hear that and appreciate your feedback.
CAF is useful for anon donations with Gift Aid
I needed to pause all charitable giving, owing to eye-watering expensive hospital care for a close relative. CAF responded empathetically and helpfully and I have achieved what I needed. I will re-engage with CAF when they are better.
I find my CAF account a useful way not only to donate anonymously, avoiding endless e-mails pleading for more, but also to pick up Gift Aid and add it to your charitable funds. It's easy to use and a good way to find charities of interest.
25 juni 2026
Antwoord van Charities Aid Foundation
Hi Peter,
We truly appreciate your kind words and are glad we could assist you during a challenging time. We look forward to welcoming you back when circumstances improve. Thank you for recognising the value of our platform.
Reliable and trusted
CAF provide a reliable trusted service for making donations direct to charities
24 juni 2026
Antwoord van Charities Aid Foundation
Colin Malone,
We're so glad you find our service reliable for direct charity donations. Thank you for your kind words!
makes charity giving straightforward
convenient and easy to use website. Good customer service.
20 juni 2026
Antwoord van Charities Aid Foundation
LTh,
We're so glad you found our website convenient and easy to use! We appreciate your kind words about our customer service.
Antwoord van Charities Aid Foundation
Betty,
We appreciate your kind words! We are glad you found it easy to donate.
The software is easy to use
The software is easy to use. When I phone up the staff sort out my problem. My only quibble is sometimes finding the right charity can be a bit iffy. Maybe showing them in size order would help.
24 juni 2026
Antwoord van Charities Aid Foundation
Mr C Bumstead,
We're so glad you find our software easy to use and appreciate our staff's support. We value your feedback regarding charity visibility and will explore options like size ordering to improve this.
An excellent way to manage your donations
I've been a subscriber to CAF for a long time. I make regular donations to several charities and they handle it all, including collecting the Gift Aid. They do this well and their system operates smoothly. I'm very happy to continue using them.
24 juni 2026
Antwoord van Charities Aid Foundation
Paul G,
We are so pleased to hear you've had such a positive and smooth experience with our services over the years. Thank you for your continued trust and support.
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