Pepperfry Reviews 472

They don’t deserve 1 star either,
We placed an order for a 3-door wardrobe at Pepperfry Banaswadi on 31st March. The store attendant encouraged us to pay via an Amazon gift card, claiming we’d get a 5% discount—without informing us that gift cards are non-refundable. Delivery was promised by 5th April, but kept getting postponed daily without clear updates. After endless follow-ups, we cancelled the order on 12th April.

We were left with a Pepperfry voucher we didn’t want, and when we returned to the store to reorder, the product price had increased and the original 7% exchange discount was reduced to 4%. We were told “that’s the new policy,” despite this entire mess being due to Pepperfry’s own delays.

The store even tried to go ahead with the old wardrobe exchange despite the order being cancelled, and only stopped after we pushed back. When we questioned the payment misguidance, we were told to “talk to Amazon” or “check with ICICI Bank”—completely washing their hands of the issue.

This has been a frustrating, time-consuming experience with no accountability. We expected better from a brand like Pepperfry.

Support process is intentionally complex so that customers won't contact them. I hope this company goes down under.

I had purchased multi colour floral 220 tc bedsheet from pepperfry but quality & colour is not matching as shown in app , when I made a complain & request for return of item they simply refused to return the item saying that item as per app I had very bad experience and. I will never purchase any item from pepperfry app

Horrible service. Horrible customer support. Took them 1 month to send someone for a small repair for a newly bought furniture. Wish I could have checked trustpilot before even thinking of buying from them.

I would give Pepperfry LESS THAN ONE out of million for the experience I had with them .

HORRIBLE, FRUSTRATING, HUMILIATING are really understatements if I have to describe my experience and how I feel at this point of time about Pepperfry.

I ordered an L Shaped Recliner Sofa for Rs 1,10,000 (PREPAID) and the furniture arrived damaged . Hence, I rejected delivery the same time and sent an email to the customer support team with pictures of the damage and asked for a refund .

It’s been almost 20 days now since I’ve sent this email out and the only things that have happened till now are :

I get an email from Pepperfry saying they tried to reach me and that they couldn’t reach me and then somehow the next day I answer their call and when I ask them
about my refund status, they tell me they will talk to their internal team and get back.

They don’t give me a call back and I once again send them another email asking them about the refund and once again they reply saying that they tried to reach me and that they couldn’t reach me.

Then I happened to pick up their call the second time and when I asked them about the refund, they say the same bloody thing that they need to check with their internal team .

Then the email once again saying the same thing .. I feel like I’m running on a hamster wheel getting absolutely no resolution at all from these people .

1,10,000 is not a small amount and the same email and phone call cycle has happened more than 10 times so far .. and I can’t tell you how irritated I am with them.

I am warning you all to please keep away from Pepperfry and NEVER means NEVER make the mistake that I’ve made .

They should close down soon with the kind of pathetic reviews they have on Quora and Trustpilot .

I only wish I saw these reviews before I made my buying decision from them . This is by far the BIGGEST MISTAKE I have ever made !

I purchased a bed from #pepperfryfurniture expecting good quality and comfort for my aged parents, but unfortunately, it has been a huge disappointment. The bed suddenly broke within a short time, the sidebeam of the snapped. It was stuck together with glue. Who the hell glues the side seams of the bed!

To make things worse, their after-sales service has been extremely unhelpful. Despite multiple attempts to contact them for a resolution, finally they responded to replace the very same bed with another where root cause of the issue still lies. My aged parents escaped with very minor injuries.

We expected better quality and service from #pepperfryfurniture as they advertised , but this experience has been frustrating. If you’re considering buying from them, think twice!!! They are just resellers who don't have any control over quality.

#pepperfryfurniture just another online retailer with Poor Quality third-party products and abysmal after sales service.

I am absolutely disgusted with the service and product quality from Pepperfry! I ordered two expensive sofas, and the cushion quality is absolutely horrible. When I requested replacements for the cushions, it's been almost 3 months of constant back-and-forth with no resolution. They keep promising delivery "next week," yet nothing has been delivered.

To make matters worse, today, the employee at your Ludhiana Pepperfry shop in Omax told me that he would personally buy the cushions with his own salary and deliver them to me! Is this how you treat your regular customers?! This is beyond unprofessional and insulting.

Shame on you, Pepperfry, for offering such poor-quality products and customer service. It's been 3 months of harassment and absolutely no solutions to my problem. Never again will I trust your company for anything!

I regret choosing Pepperfry for my purchase. My order was delivered in piecemeal fashion over an unreasonably long period, making it impossible to use the products as intended. Despite multiple follow-ups, the assembly service was delayed indefinitely, adding to the frustration.

The worst part? Zero proactive customer support! Every time I reached out, I was given vague responses and no real resolution. I even had to postpone important plans due to these unnecessary delays.

If you value timely delivery, proper service, and professional support, avoid Pepperfry at all costs. This experience has been nothing but a nightmare!

The worst after sales service.
Escalated to the CEO as well about the problem, but the team is still too lethargic, 5 months and counting.

Review for Pepperfry Bingo Leatherette LHS 6 Seater Sectional Sofa (Tan Colour)

I had an extremely disappointing experience with Pepperfry. After making the payment, it took one full week for the sofa to be delivered. Unfortunately, when it finally arrived, it was damaged, with multiple tears in the leatherette. I immediately logged a return request on the same day.

It has now been four days, and their customer support keeps sending the same automated emails, saying they will "revert in 72 hours"—which never happens. When I spoke to their customer care, I was told that a carpenter would inspect the damage first before they could process a refund. The carpenter already visited, and now they are making excuses, saying that they work with third-party manufacturers, so the process will take longer.

This is a pathetic company with terrible service. If you value your time and money, DO NOT BUY from Pepperfry. Their after-sales service is frustrating and unreliable. I regret my purchase and would never recommend them to anyone!

Pathetic company which provides defective product and never on time, never ever consider buying from here you may go and buy from other companies. Pepperfry only makes false promises

I have ordered cots and mattresses at pepper fry. Unfortunately the mattresses is not upto the mark its so stiff and my elderly parents couldnt use it coz they feel pain while at their back while lying down and sitting longer. Pepper fry staffs are good enough to help me with my compains and helped solve the isue however the costumer care guy named saibaz k @pepperfry.com is not helping to solve my issue. He is not a good costumer care and not kind enough not even trying to help me with my issue. He just closed my issue with out even doing his best to help me. He is very pathetic and not showing understanding and compassion to the issue that my elderly parents facing with the stiff mattress. He is not at all qualified and fit to be in costumer care service hence he is not giving full support to the customer side . Pepper fry u should remove him from his seat he dnt deserve to sit there and be in costumer care because trust me he doesnt show any care at all !!! I am very much unhappy and very kuch dissapointed with the way he closed my issue unsolved! Pathetic guy he is!

DONT BUY FROM PEPPERFRY
Worst experience with Pepperfry
Worst customer service. Worst delivery service. Their system is always having issues
And they say this is the first time.
The guys sitting in that store cannot even spell the products and giving false confirmation about the products and services.
They first place your order in their store when you walk in and still manage to deliver wrong item.
Also there escalation service start in night after 8:30 pm.
This pepperfry is indian why they are having such wierd timings
Had to visit the store 5-6 times
Such a harassment to the customer

We received an obviously defective desk from Pepper Fry. Apparently it had been dispatched without even the most basic quality assurance checks.

We immediately provided photographic evidence of the defect to Pepper Fry.

We were auto-robotically placed in the Pepper Fry blackhole of dysfunction.

We had paid by credit card, so raised a dispute with the credit card company.

Some 7 weeks after paying for the table, the credit company returned the money in full.

In the meantime we found a similar desk from another online retailer at half the price we paid Pepper Fry. The legs on this desk were properly jointed. The Pepper Fry desk’s legs were just held on with screws.

Pepperfry is filled with unprofessionals. They are the worst ecommerce company I have ever come across. their delivery is bad and if you find a defective product, then return is no less than a nightmare. They are so unprofessional that they are unashamed to receive the brickbats from the customers. I feel the employees they have are trained to digest all the scoldings and brickbats they receive. these are the case numbers OC-271124-0168, WR-031124-0032..

Poor design. Shocking quality control. Con job follow up. Never again

Pepperfly said my visa card was rejected 3 times by my bank. They pressured me to pay by app which is not as secure as a bank. I called my bank and they verified that no request for payment was submitted by pepperfly. Pepperfly was lying to me. I canceled the order. Pepperfly then attempted to process the order 3 times later that day under a different name. My bank stopped the charge and put my account on hold.

I have had the worst experience with Pepperfry people. The quality of the furniture & the making is pathetic. The after-sale service is even worse. No one gives clear answers and they have no resolution for the bad quality they are selling

Disappointed with Quality and Service from Pepperfry

I recently ordered two items from Pepperfry – a wardrobe and a queen-size storage bed – and my experience was nothing short of disappointing.

Starting with the wardrobe, it’s baffling that a product meant to last would come so poorly constructed. While the three main sides seemed sturdy, the back panel was just a thin sheet barely attached, making it feel incredibly flimsy. It’s as if Pepperfry took shortcuts that severely impact the wardrobe’s durability and stability.

The queen-size storage bed was even worse. Despite the website's promise, it arrived without any lift-up functionality for the storage, which was one of the key features I was looking forward to. Additionally, the bottom ply for storage wasn’t even attached properly – it covered barely 14 cm, making it practically unusable for storage purposes. The bed I saw in the local store was clearly not the one I received.

When I reached out for support, the response was as disappointing as the products. I was told that no returns would be accepted, and my only option was to accept a subpar product. If I refused, the product would return to the warehouse, and my money wouldn’t be refunded. It’s frustrating that a brand like Pepperfry would have such rigid and unhelpful policies.

I expected more from Pepperfry and am deeply disappointed with both the product quality and customer service. Buyers, please be cautious – the products may look good online, but the reality is quite different.

I am writing to let you know about my dissatisfaction with the sofa set and bed I bought from your company. Within two years of purchase, both items have encountered significant issues.
1. Sofa Set: The sofa broke within three months of purchase. A representative from your company came to repair it, but the same issue has reoccurred. I have raised this complaint multiple times but have not received a satisfactory resolution.
2. Bed: Recently, I reported a problem with the bed as well. The representative who visited suggested I consult my carpenter for repairs, which is not the level of service I expected from your company.
Moreover, I was quoted a charge of ₹9000 for the sofa repair, which is unacceptable given that the issues arose so soon after purchase.
I would appreciate your urgent attention to this matter. I request a prompt response and a resolution that meets the standards of customer service I expected when I chose your company.
As a paying customer, I expected much better service and support. I would like you to address these issues quickly and provide a resolution that reflects the quality your company promises. I feel
I have wasted my money in your shop.
Thank you for your attention to this matter.