permanent tsb Reviews 

Absolute worst bank I have been with uselessly in every way

Worst bank ever!

I have no patience to describe everything what happen with them in last year. Everything is visible in other costumers reviews. Disgrace!

Good bye PTSB!

Witnessed an elderly relative on hold this morning for over 50 minutes trying to speak to someone in their card centre / hotline to report a lost / stolen card.

A very courteous, professional and helpful staff member but a 50 minute wait is appalling, unacceptable and unprofessional.

Totally useless customer service and rude on top of that? Takes months to sort out even the smallest of issues.

Third attempt to report fraud and no answer after an extended period. Gave up twice, trying again. This is unusual
In my experience..

TSB at Harold Hill Essex.
I would like to compliment the help my son received from Matt Pritchard that he has had help from several times that I have been there on appointments. Matt helped straight away and understood the problems my son was having, he made things so much easy with all the details he gave us. I appreciate the calmness and care he gave and sorted things out for my son. Thankyou.
Mrs K Vann

Well. where to start now?... probable with core, Ptsb started to charge fees on current accounts some time ago, may be it is ok this days, but I have difficulty to understand why fee is so high! It was long time for me to plan for other options as I never had a single problem with Ptsb, It means, I had not much chance to find out gray corridors of them doing business as i learned they do today... I called only one phone number available to make appointment with my local branch( Newbridge, co Kildare). After explaining that I would like to open (Strangely) savings account with Ptsb (no fees- I believe apart of DIRT) and to close current account so I asked over phone to get appointment, where girl told me that it is not needed, just to pop in the branch. I insisted for appointment, but was assured, it is not needed. Ok, Day Two went to my branch ( Newbridge, co Kildare).. Lovely Girl in reception told me to EfEfff, as appointment is needed... Great, Ok, swallowed wasted time and made appointment for other day. Other day comes, popped in and got this lovely blond female employee in mid age with no name badge visible, (I will work out her name soon to make sure she has chance to review her customer service style)
First stumble upon:
What is your query - Me - not sure, need to figure out best in my case... Okay, follow me, but I can not leave reception, no one there to cover me... can I leave door open... Me -Ok, no problem.
Second stumble upon:
What would you like to do. Me- I'm not happy with current account fees so would like to close it but possibly would like to open savings account...Boldy- what you mean? If you do work are you doing it free?... ( Something that way) Me- Credit Union is free, Revolut is free for basic account...Boldy- do they do direct debits or wages or whatever?...Me Yes they do and it is free with them...
Third stumble upon:
I tried to tell what I have researched in Ptsb website regarding different savings accounts ( I had printout of therms etc i'm interested) when Boldy just said " LET ME TALK " and kept telling things that I was not much interested in and had to confront as my research was in contradiction what Boldy was saying.
Final stumble upon:
Boldy said-Ok let's open thus accounts as I am running out of time, I'm finishing 4 o clock ( It was approx 3:30) Me- is there someone else to speak with? ... some more BS there, I realy HOPE video cameras record sound as I can not imagine Directors of Ptsb would like this stuff going on.
I have apointment now for other day, with other girl there, fingers crossed now! But regarding Boldy - complaint is on the way!!! Regarding Ptsb, about 20 years with and get this?... Once off, or look @ other reviews?... I must be optimist......

Awful bank, poorest customer service - Total amateurs, PTSB's main priorities is to prove their Customers that they are always wrong.

After banking with PTSB for 20 + years, it has become obvious that their standards are in a catastrophic free fall down spiral...
In the last 3 years, there have been numerous blunders caused by PTSB.
To only name one, I lodged a cheque (from a Govt. institution) and it took 4 weeks to be cleared - when at the teller desk I was assured it will be only 4 days.
When logging complaints with PTSB's own CS, they took three weeks to investigate and reply to me that was nothing wrong with PTSB service, which was "as per standard procedure".

Now, perplexingly, they decided to close my accounts, no explanation, as if I am some dr8gl0rd or local smugl3r. Neve been in overdraft, never bounced any payments. No rational conversation is possible with PTSB.
Disappointing at all levels.

I am delighted to offer thanks to LesleyAnn, Clydebank TSB branch for the very helpful and understanding service today January 9th. I’ve been a TSB customer for many years Clydebank branch and happy to on first name terms with the staff there which makes life easier setting up accounts etc etc.
Great service always, especially LesleyAnn.
Thanks, William neary.

PTSB has gone down the hill in the last few years. I feel very disappointed as it used to provide a great service when I joined over 10 years ago. But now is full of very high charges, rude customer service with zero care for long-term clients (their replies to complaint letters are full of excuses, no apologies and no intention to improve or fix your problem), plus it's almost impossible to speak to a person. Their new updated website gives errors often, and they've made things so complicated that in many occassions it doesn't let you log in, or simply doesn't easily let you check information from your account. I hope they get better but even if they do, sadly I might not see it as I'm considering changing to a new bank soon.

How can I give zero stars. Imagine sombody was paid for the PTSB app!! Like seriously the worst ever
Also imagine they have read all the previous reviews and still did nothing
Moving all banking to revelout and they can sing for their overdraft!

Unfortunately having gone up to the town across without a branch in our own town I was unable to lodge which is a basic self service process.later and upon calling the centre even though the message said you'd be open again today 30/12/24 i got the voicemail message as though I was calling New Year’s Eve, when you'd expect it to be closed as for 30/12 you lied. Detached from ordinary people when you cannot allow people to lodge their money with your own ATM and the fact this is even still an issue is ridiculous. You also make people need to call in to complete certain tasks which would make life for everyone concerned if they could do it at the ATM machine or online. At least when I opened my account in branch I was treated like a person. Doesn’t happen with dreadful AIB.

If I could give 0 stars to this appalling service I would. I’ve been trying to cancel my credit card. Cannot do it online. You must go to branch or call the number provided. Not a chance of speaking to a person. It’s appalling service. The app has endless issues. Is it any surprise they have 1 star on Trustpilot. And how ironic that the new ad campaign is titled “altogether More Human”

As with so many service providers, PTSB have tried to be clever by cutting costs by making it nigh on impossible to speak with someone and instead relying on technology to do the (half arsed) job. To add insult to injury, you are then forced to listen to a recording, ironically telling you how important your custom is to them, whilst simultaneously leaving you wait in the middle of a work day for 30-60 mins for support that is eventually, often provided by someone with, lets just say, communication skills that are not up to the required standards.

So today, I simply went to set up a Payee on my App. How hard can it be? App refused to allow me use my current account as the "from" account. So I phone PTSB and wait, and wait, and wait. Eventually I get a girl who sounds almost as pissed off as I feel. Long story short (too late!) she manages to set up the same Payee account, affects the transfer over the phone and leaves. I login to check everything was done ok and see she has mistakenly transferred just 10% of what I asked. Next I get a fraud alert text message from PTSB. I call the fraud line and I wait, and wait and wait. Guy has no idea why I got it except to say it was a random check after my transfer online and I need to call PTSB normal line to fix the transfer. I call PTSB and wait.......... eventually to be told that there is a limit on daily transfers and the girl couldn't have transferred the required amount. He transfers the balance to bring me up to the daily limit, tells me to wait 1 business day before trying to transfer the remainder of what I need and hangs up.

I login again and manage to transfer the remainder immediately, I just need to wait 1 business day for funds to arrive.

Now, what I would like to see is consumer rights legislation that allows customers to invoice service providers at their (proven) hourly rate when they can show that it was the service providers' incompetence that delayed a satisfactory outcome. I'm considering closing my PTSB account and moving everything over to Revolut, DDs, wages etc etc

terrible bank to use regularly problems and out of order arms.que of people out the door today only to be told there was no money in the machines an hour after the bank opened

how is it that every other day, your app experiences some kind of technical issue. i have important bills i need to pay (as does many) and yet often times, i am left stressing for the day wondering when i will get my money. experiencing as many technical issues as this app does just makes me want to switch to a bank that is more reliable and accessible. another thing is that whenever your app does have one of its issues (which is a lot) i cannot go in and check how much money i have and therefore have to hold off on buying necessities or paying things as i do not know how much i have. that is really tiresome. your app never use to experience this many issues and i dont know what has happened but at this point, i am seriously considering switching to a different bank in the new year. i understand that any bank app can have an issue at any time but having them as much as yours is just getting really old. especially when it comes to a point where i cannot check how much i have.

I always considered Permanent TSB to be one of the better banks to deal with, in terms of fees, professionalism, etc. I'm not sure what's happened, but they are an unmitigated disaster at the moment.

Chronic and ongoing tech issues - most days I can't get into the app, which is problematic as online payments need verification from within the app. A recent experience where my payment was declined (with no good reason) so I paid with another card, but PTSB had actually taken the money out though it was reading as declined.

Customer service is hit and miss when you get through, allow a good 45 minutes to reach someone and have your issue dealt with. Their monthly fees have now gone up to €8 a month.

Currently shopping around for an alternative, banking with PTSB is just not sustainable.

Absolutely the worst bank I have ever been with. App which constantly crashes, lack of basic services, extremely high fees and absolutely useless customer service. The best you can do with this bank, it's to avoid it at all costs!!!

They have no customer service whatsoever spent in total 6 hrs on phone no answer just recorded bullshit about an app the same app is the problem it does not work go to sign in it signed you out instantly what a waste of time

One of the worst bank in existence. Obsoleted online technology, extremely low grade it system, vulnerable security. The same online banking issue wages not credited, app not working and in addition it takes 3-5 working days to generate a normal bank statement. Outsourced customer care team with no experience. USELESS BANK SHOULD NOT EVEN EXISTS