permanent tsb Reviews 

Friendly staff but unable to fulfil what would have typically been considered standard transactions due to a cash-free system in place in many branches. Customer service is also difficult to contact. When contacted, they seem very limited in what they can do to help and tell you to go into a branch. The staff in the branch then sometimes refer you back to the customer service phone line. Lastly, the increasing lack of physical branches is really irritating. After almost 20 years with PTSB, I'll be switching to another bank.

I made an unusual online payment and received a "suspected fraud" text message few hours later advising to call 24hr helpline. I spotted the message well after midnight at the weekend - I called expecting to be passed from one automated menu to another. My call was answered in less than a minute, spoke to Gerard, confirmed the transaction was genuine - very reassuring to know that PTSB crew work around the clock so I can sleep peacefully knowing my money is safe. Thank you Gerard! Warm regards.

I am 50 years old and had no such a bad bank before, like this greedy, angry organisation of petty swindlers When I moved money before closing the account in this bank, they ripped me off for rejected direct debit (yes, they have a penalty for that) 3 times in a row in one day for the same DD. Can you imagine the kind of vindictive ignorance that works there?

1.7% transaction fee on a sterling payment with no maximum limit on the fee is daylight robbery. Do not get a ptsb credit card

We had a mortgage with PTSB in Main Street Blanchardstown since the year 2000, in 2007 we gave them more business with another mortgage and in 2021 they sold our performing mortgage to the vulture fund Pepper along with many other people's without warning or explanation.

We are currently been charged approximately € 800 more every month with Pepper exorbitant rate and there is nothing we can do.

As PTSB's actions have put my family and I in this situation, we have approached them to put right all the harm they have done, by simply allowing us to switch back to them considering we never missed one payment.

So what stops PTSB Main Street in Blanchardstown from selling your mortgage? Absolutely nothing.
I would recommend to anyone reading this to switch to a bank with better ethics.
I am originally from Clonsilla, I thought I was doing the right thing going with the local bank, but clearly not.
Just be clear, we met with Reese Murphy, the branch manager, to ask him to help us in getting away from this terrible situation PTSB put us in, but he was unable to help us due to senior management.

The truth needs to come out about the practices of this bank.
Very few know the damage this very branch has done to many mortgage holders and it is time everyone was made aware of it.

I will be starting a peaceful protest outside this branch from Monday the 10th of June 2024 at 10 am onwards and handing out proof of my statement above for anyone who wants to listen. Please support me.

Dealt with Adam yesterday , took ownership of the issue and sorted tricky problem quickly , most energized and
profession Bank official I’ve ever come
across , a credit to the Malahide Branch
Colm

I have been a customer for awhile now and I contacted them numerous times in person and via phone. They continue to charge me a refunded mail charge of 10 dollars even though the address they have on file is correct. The have yet to rectify this issue even thou it has been going on for 5 months now. It is ridiculous.

In a nutshell.
CRAP. RUN
App is always down or upgrade or some other excuse / nonsense

The app is always days behind. It's impossible to see what money you have. They charge 10 for a returned direct debit (4.44- Ulster bank) but its so difficult to keep the account in credit because you have to guess how much money you have available. It's like something from the 90s. It can't be that difficult to have your balance update instantly on your account PTSB get your IT dept sorted please. The other financial institutions can do it. Times are hard enough financially.

This is so far the worst experience I’ve ever had with this bank. I’ve been locked out from my account after the latest updates.

I’ve been calling the bank six times now and no one can help me because I am failing their security questions. Who can remember them all???

Especially the app was registered with my current phone and was working perfectly fine, and after the update it locked me out. Not able to use the web app either.

They are telling me to go into a branch but I’m not in Ireland anymore.

Next time I’m in the branch, it will be to close the account and never again!

If I could rate lower I would.
Traveling abroad, had put time and dates of where I was going on travel notes. Twice so far it's locked me out of my account for no reason. Spent 2 days the first time to fix it, happened again, called from abroad using an atrocious amount of money to do so, was told they couldn't help me because the address they have on file (old address that I've been into the branch in person to update several times but to no avail) isn't the right one on security questions. So now I'm stranded abroad with all my money in my account inaccessible to me, have about 20quid to my name to survive til next week, havnt eaten anything today. Thanks a lot guys, will be closing my account first thing when I'm home!!

The worst bank in existence.
Incompetent, greedy, dishonest, discriminatory. The list goes on. Avoid like the plague.

Impossible to get in touch with to order a new card. The published phone numbers frequently return 'number not recognised' and within the app when I try to order new card just get 'error', Got through by phone once and after a long conversation cut off and no call back. Luckily card lost not stolen, otherwise someone could be on a spending spree, uninterrupted. I need to close this account - banks that hate to talk to their customers are not ones I want to do business with

Why are banks around is beyond me I can't change dollar to euro without having an account 😐 this is a joke you go to any other country I the world they have currency exchange except this country its a joke and it needs to change pack of bankers

The welcome , seeing staff on the floor is 1st class , the friendliness,the banter ... the service and on going help and support with regard to managing and learning online, thanks Rutherglen Main Street branch

Awful, avoid. Impossible to get cash out. Glorified atms! €120 charged per year for nothing.

PITY we can't do minus rating for this "bank"
i phone so called customer service, consistent refusal to do what customer requires...
go to my branch (galway) & after many visits finally found 1 woman who would help me...she's now on leave so back to ZERO

Unhelpful service, left without access to my account and no assistance provided, instead just being told there is nothing they can do and refused to unlock my account, despite providing all personal details related to my account.

I have now banked with PTSB for about five years and have a very positive experience. When I visit a branch the staff are always very pleasant and helpful. In a world of automation, their technology works. Their app could have touch ID which would be great though works well as it is. Overall I am very pleased with my five years banking with them and hope for another five years and beyond.

I'm giving one star for to there new app. You can only see a few of your recent transactions and when I clicked on the option to see more transactions it added one more transaction. The only option after that is to filter transactions which requires putting in dates. PTSB the whole point of bringing out a new app is to improve your service which you haven't done with this new app. Disappointing.