We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Run by a vet and a vet nurse, we are an online pet shop and pet pharmacy.
Verenigd Koninkrijk
3,8
16 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Just placed an order and paid online. Still haven’t received a confirmation email or reference for the order . Now worried there’s no communication. Paid £63
Antwoord van Pet Counter
Dear Christine,
We do not have an order showing in your name. Could you please email us at info@petcounter.co.uk so that we can search with your email address.
Excellent company, great products, five star service. Highly recommend.
Very thankful that this company sells single pouches / trays / tins of veterinary pet food. I have one pet who is greedy but sensitive, and another who is very picky. This has been great to trial some before committing to a larger pack. Delivery has always been on time.
Great company, but while you are using royal mail I will have to go elsewhere. Waited in all day yesterday for a parcel that didn't arrive now going to have to wait in all day again
Have ordered many times from this company and it is always a fast easy experience. Petcounter always send out a free treat and our dog Sid loves them.
I have read some of the other reviews on Trustpilot, there are some 1 ⭐️ warriors.
I will continue to order from this company as I have had nothing but a 5 star service.
I ordered 6 months worth of my elderly dog's heart medication. The website showed it as in stock. Let me order. Took my money, including extra postage for 24 hour postage. This morning I got an email saying that it had been cancelled at my request and I have not been refunded!!!
I am keeping the email; as proof. I have not cancelled the order. Why *would* I cancel the medication keeping my much loved 16 year old dog alive?
In addition, the company has no phone number when you need to talk to someone.
Total scammers.
AVOID AT ALL COSTS. Especially if you have a dog with heart failure needing the medication!!!
Antwoord van Pet Counter
Good afternoon,
Thank you for your review. We are very sorry that you felt compelled to review us in this way. Unfortunately, stock issues do sometimes occur that we are not made aware of in advance. We are aware that you did not request for the order to be cancelled, and we advised we would be cancelling the order as stock is not expected until May. The refund has been processed on our system, but can take a few days for the bank to reflect this. We once again apologise for any inconvenience.
We ordered medecine for our Guinea Pig, and before it was shipped, unfortunately our little piggie passed away. I got in touch via email to request the order be cancelled. I got a quick response back confirming father's order was cancelled and refunded, and also offering sympathy for our loss. Great, fast service with a personal touch.
Great experience
Ordered on two separate occasions as I forgot something. Pet counter refunded shipping for the second product without question. I have done this before with others companies and have never had shipping refunded.
Great company fast delivery I will be using again.
Very easy to order and very quick to deliver. I've used Pet Counter for both my dog Wilf and cat Dusty for several years now and they have been brilliant!
Very easy ordering process and transparent pricing. Very reasonable Royal Mail postage price. Our dog’s prescription medication arrived within two days of ordering and was a fraction of the price our vet was charging. Can’t fault them.
Great company!
Pricing is really good compared to other sites. I had run out of my cats special food so ordered some more and left a note on my order to say please ship ASAP as I had run out. No questions asked they shipped same day and I had it next morning. Would 200% recommend this company
What a nightmare company to deal with. Took my order and money then said they could not deliver. Avoid
Great prices for medication my arthritic cat needed. Easy to upload the repeat prescription from my local vet via my phone. Also one of the few online stores offering Royal Mail 24hr tracked delivery. Ordered at 12pm on Thursday and order arrived Saturday morning. Nice touch to put a free cat treat in the envelope as a thank you. Shop is based in a London vets, but you can order from anywhere in the UK. Will now be a regular customer.
Prescription medication at reasonable prices dispatched promptly and received with Royal Mail 24hour postage. Great service. Thankyou
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.
