Petcoveshop Reviews 83

Alondra was a great help in helping me replace my litter box, as mine had a mechanical issue! Customer service at petcove is the best amongst the best. Will definitely reach out again if I need any assistance!

The product just didn’t work out for us but their customer service was amazing which has inspired me to want to try their product again in the future.

The detailed communication and follow-up.

I call to let them know can cat box was not working anymore. I talk to a person name Alondra and she was so helpful and getting me a new box right way. I will all ways buy my cat box’s here

The motor of my litter box died, and I called expecting to be sent a new motor that I could put in. Instead, the representative I spoke with, Alondra, went ABOVE AND BEYOND! I called at 10 AM on Thursday, and by Saturday, there was an entire new litter box at my door. I am truly astonished at how wonderful and incredible and easy it was to resolve the issue, and I am a PetCove customer for life because of this! Thank you, thank you, thank you Alondra (and the PetCove team)! Fig and I truly appreciate it more than words can say!

My customer service experience with PetCove was outstanding. Fred from the customer service team was very helpful in addressing an issue with a bottom tray that was out of stock. He provided weekly updates, ensuring that I felt remembered and valued. After a month-long wait, Fred went above and beyond by sending me one-time only whole unit. I would like to express my great appreciation for Fred and the quality of service provided by PetCove.

We had a couple of issue with our first one. I sent a text and got a reply very quickly. CM has been awesome to work with. They done everything they could to make it right. With delay of parts to providing another box. I am grateful for the support and help I got from CM.

Had a wonderful experience with this company with a product I was going to fix myself, so I contacted them to get a parts replacement to do it and instead they replaced the whole unit for me unexpectedly, which I was thrilled about that they went above and beyond what was expected. Thank you Alondra for all your help :)

Fred was great to work with! I sent him everything he needed to open a case, they sent me a replacement and it arrived the next day!

I purchased my litter box back in 2024 and absolutely love it. Recently I was cleaning the litter box and broke a piece off. This wasn't PetCove's fault, it was mine. I usually remove it. I reached out looking for a replacement and within minutes (legit minutes) they responded back and was able to send out the replacement part. Thank you so much, Alondra!! They have certainly made a customer for life. Customer Service and great products, 10 out of 10 recommend

What a great product and customer service is phenomenal! I reached out to inquire about a replacement liner. Gaby was quick and replied that they were waiting on more to come in and kept contact. I reached back out to check on the status and Alondra was quick to handle rhe situation immediately. I had an entire replacement in no time! I would recommend their products and will definitely be a lifelong customer!

I love our purrTek smart self cleaning litter box, but when It quit working, I called customer service and talked to Alondra . She was extremely helpful in getting me a replacement PurrTek. Alondra went above and beyond to make this happen .This company and employees make a five star team. I strongly Recommend their products ,Thanks again .

We’ve been using the Petcove Self-Cleaning Litter Box for over a year now, and it has truly made life so much easier. It keeps the litter area clean and fresh with very little effort on our part, and it runs quietly , which is great because it doesn’t bother our cat.

We did run into a small issue at one point, but their customer service took action immediately. The response was fast, professional, and reassuring. I especially want to mention Fred , he went above and beyond to make sure everything was resolved quickly. He was patient, knowledgeable, and genuinely cared about helping us.

It’s rare to find a company that stands behind their product like this. Highly recommend both the litter box and their amazing customer service — especially Fred! 😊

I don’t ever post reviews but Butch and the whole team at Petcove are some of the best customer service experienced I’ve ever had, no BS. They’ve gone far and above out of their way to take care of me even after my purchase. Can’t believe I’m saying this about an auto cat litter box company yet here we are! 10/10 highly recommend

Had one for a year and a half and the rubber bottom lining warped around the edges and no longer fit properly so i reached out to get a replacement. At first i was just on a list to receive a new liner whenever they came back in stock, however my litterbox was malfunctioning because of the liner being messed up so the company sent me a whole new litterbox! So quick and easy and super kind! Alondra, thank you for setting everything up and being so nice during the whole process

I have a Purrtek Light and the sensors were going out. I had an account on TT and it was hacked. I knew I had a replacement coming, as there is a lifetime warranty. I had to contact the company directly to get confirmation . They quickly sent out my new unit. THANK YOU ⭐⭐⭐⭐⭐

Butch did a great job helping me when I had an issue! Great communication and customer service!

After one year of use, there was a small issue with my litter box. I love this machine. I have 2 cats and it gets very used! It has worked flawlessly since it was purchased. I contacted support not knowing what to expect. Turns out the support team is fantastic. Great communication, great customer service, and they were extremely quick to resolve my issue. If it is ever needed, i will not hesitate to but from them again! Highly recommended!