Petcoveshop Reviews 83

When my old box stopped working they promplty looked into it and decided to send me a new one . Well that made my day ! They were so patient with me getting information to them and just like that it was here. Thank you so much, my kitty will be so happy.

I called petcove and talked to a lady named Alondra she was very friendly walked me through what I needed to do because I had an issue with my petcove self cleaning litter box . They couldn’t replace the part that broke so they are sending me a new one . She made it easy and I didn’t have to go through so much trouble to talk or get the help I needed . I appreciate this lady so much . Need more people like her . Thank you .

I had a problem with my Petcoveautomatic litter box and I started texting with a gentleman by the name of Butch. He was so instrumental in helping me with my problem I am forever grateful thank you Mr. Butch. God bless you.

We purchased the purrtec maxx auto litter box for our newest family member Acorn
We read the reviews and decided to spend the extra money on a quality product with the best warranty.
Unfortunately when it arrived it was found to be defective but this is where the best customer service comes into play
We tried a quick diagnostic but it still won't function properly
I very happy to say that petcove has sent a new replacement at zero cost to us
Thank you for the great service

I have loved my Purrtek light litterbox! When I ran into a problem I easily contacted customer support, had the same person respond to my inquiries every time and received a prompt resolution thanks to their lifetime guarantee.

I love the Petcove litter box, but needed a little assistance setting it up and the customer service person was very helpful. After a couple of weeks I had a different problem when it didn't function automatically and called customer service again. I spoke with Alondra who was extremely helpful and very friendly. She resolved my issue and replaced the litter box within 3-4 days. I am very pleased with the immediate assistance provided by your customer service support.

They are awesome. Any issues are taken care of immediately. They really stand behind their products.

I purchased a litter box from Petcove and right away it was having issues but I just kind of ignored them. I was kind of thrown off that the company actually reached out to me to see how it was going with the new litter box. I sent some videos and we tried to fix it but it was unsuccessful. To my amazement the company sent me a brand new replacement! The new one works amazing! I am truly impressed with the company and would highly recommend the litter box as well as Petcove as a company. Such amazing support and customer service!!

I purchased a Petcove automatic Cat Bos in October of 2025 from Amazon for approximately $300.00 by January of 2026, the Bluetooth function, which provides critical information failed completely. I contacted support, expecting a hard time. To my surprise they offered to replace the unit.

When i had a problem with my kat kids automatic litter box, I called customer service. I was actually able to speak with a live person, not just contact customer service through a chat bot or through email. My problem was was resolved to my satisfaction. Thank you!

This company’s customer service is fantastic! I got one of their automatic litter boxes and it broke within the first six months of use. This company has a lifetime warranty!! Alondra was great in getting me a replacement 10/10 would recommend!!

Our cats love their new litter box! We had an item missing from the order and Alondra provided excellent customer service! Everything was quick and friendly, a great experience!

I have been using their self cleaning litter robot for about 2 years now. In fact, I liked my first one so much I now have 2. We have 5 cats & they work great at keeping all litter box issues under control. All 5 use it with ease & had no issues with it other than playing in a new toy for the first week. Litter spills are a at a minimum. The odor control is amazing. The size is great too, it doesn’t take up a lot of space like some of their over priced competitors do.
The app works great & is easy to use.
Their customer service is one of the best I have ever dealt with out of any company. Very friendly correspondence, same day response & any issues are dealt with immediately. If you’re looking for a good self cleaning litter robot & a company with excellent customer service that backs up their product, just stop looking because you have found it.

I’ve had a PetCove Large Litter Box since July 2024, and while I unfortunately experienced a mechanical issue with my unit (after already receiving one replacement previously), PetCove’s customer service completely exceeded my expectations.

From the moment I reached out, their team—especially Alondra—was responsive, empathetic, and professional. After reviewing my photos, invoice, and explanation, they honored their lifetime warranty and sent me a brand-new replacement unit completely free of charge, no hassle, no pushback.

They also accommodated my address change without any issues and kept me informed with tracking updates throughout the process. It’s rare these days to find a company that truly stands behind their product and supports customers long after the purchase.

Most importantly, my cat Luna absolutely loves this litter box, and knowing the company has my back gives me total peace of mind.

If you’re on the fence about PetCove, their customer care alone makes them worth it. Thank you again to the PetCove team and Alondra for making this right — it really means a lot.

Highly recommend. 🐾

Petcove has some of the best customer service I have experienced. Not only do they stand behind their products, they take the time to listen. I love my litter box, it did unfortunately break after about a year, but the way they handled the replacement was exceptional. I was even provided instructions on how to remove the broken part so that we could use the box as a regular litter box.

Very safe litter box for my kitty. Easy to maintains clean and change out the bags. Have had no issues with it besides a little bit of connection issues but those are negligible and happened a long time ago. Very happy with my purchase

My Purrtek self cleaning litter box (light model) stopped working after a year. The rake wouldn't retract. I contacted Petcove's customer service about the issue. After trying a few things suggested by Butch (my customer service rep) that didn't fix the problem and since it has a lifetime warranty, he processed a replacement unit for me. It arrived within 3 days. I couldn't be happier. Thank you for replacing my litter box so quickly and without a hassle. Excellent customer service!!!

I was so thrilled with the service that I called my family members and told them about the great service I received. One of them will be purchasing a self cleaning litter box in the near future. They were wondering about their choices and now they know. I’m 100% satisfied.

I love this company they back up their products 100 percent, and they are very helpful and following up with troubleshooting the litter box.