Easy to navigate website to place order. Great specials. Option to add on a direct order that fits my time frame. I did the math and realised that the brand I bought from my local supermarket... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Petdirect are such an incredible company to buy from. Absolutely game changing. Their customer service in store and online is second to none. They offer consultations for your pets and advice, I booke... Toon meer
Bedrijf heeft geantwoord
Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... Toon meer
Bedrijf heeft geantwoord
Excellent range of quality product and super quick delivery. Reliable and I love the range on ferry for my puppy as well as the website always works well for my online ordering. Love shopping with thi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Contactgegevens
32e Patiki Road, 1026, Auckland, Nieuw-Zeeland
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5,0
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I found just what I needed quickly at a great price
I found just what I needed at a great price. Normally an elderly dog comfort product I could only get through an international website. Arrived quickly which really helps when you too are dealing with your old friend 'sunsetting' and that he might not be with you much longer.
28 mei 2026
Review zonder uitnodiging
Antwoord van Petdirect
Thank you so much for your kind words, Lisa. We're truly glad we could help you find that comfort product for your senior dog when you needed it most, and we're honoured we could make a difficult time a little easier with fast delivery. Your loyalty means everything to us, and we're sending you and your faithful friend all our warmth during this precious time together.
Online easy to order
Online easy to order, Discounts. Affordibilty Quick delivery. My go to when I'm stuck for choice.
20 mei 2026
Review zonder uitnodiging
Antwoord van Petdirect
Thank you so much for the brilliant review, KI. We're delighted that our online ordering, discounts, and quick delivery have made us your go-to choice when you need us most.
My fur baby needs a prescription diet…
My fur baby needs a prescription diet and the food is always in stock and delivered very promptly.
Great service
23 mei 2026
Review zonder uitnodiging
Antwoord van Petdirect
Thank you so much, Jo. We're delighted to hear that we're reliably keeping your fur baby's prescription diet in stock and delivering it promptly—we know how important consistent nutrition is for their health and wellbeing. We really appreciate your kind words and look forward to continuing to support your pet's dietary needs.
Awesome service each time
Awesome service each time. A good range of products at good prices, and so quick to arrive at the door. Airpoints is an added bonus
25 mei 2026
Review zonder uitnodiging
Antwoord van Petdirect
Thank you so much for your review! It's great to hear that you've had a great experience with our service and that you're enjoying our product range and pricing. It's also wonderful to know that you appreciate the Airpoints bonus.
Excellent product availability
Excellent product availability, price and delivery
22 mei 2026
Review zonder uitnodiging
Antwoord van Petdirect
Thank you so much for your review! We're happy to hear that you enjoyed our product availability, pricing, and delivery service.
online purchase - easy peasy
Easy website to navigate, purchase handled instantly with good feedback. Arrived next day via postie, good to know the cat will have plenty of food available over winter
20 mei 2026
Review zonder uitnodiging
Antwoord van Petdirect
Thank you for your wonderful feedback! We're delighted to hear that you found our website easy to navigate and that your purchase was handled smoothly. It's great to know your cat will be well-stocked for the winter. If you need anything else, feel free to reach out.
Love PetDirect!
The website is so easy to use and the delivery is lightening quick!
18 mei 2026
Review zonder uitnodiging
Antwoord van Petdirect
Thank you for your fantastic review! We're happy to hear that you found our website easy to use and our delivery lightning quick.
Excellent service
Excellent service. Fast delivery and we are rural. Extra goodies in our delivery. Great place to go for specific products for a great price.
21 mei 2026
Review zonder uitnodiging
Antwoord van Petdirect
Thank you so much for your wonderful review! We're so happy to hear that you enjoyed our service, fast delivery, and the extra goodies. We appreciate your support!
Easy,fast ,good prices
Once I got my head round the app it was excellent, delivery to Bluff from Auckland in two days well packaged, not just a bag of food dumped on the doorstep. Already recommended to my daughter
16 mei 2026
Review zonder uitnodiging
Antwoord van Petdirect
Thanks Rob, we're so glad the app clicked for you and that your daughter's hearing about us. We really appreciate you taking the time to mention our packaging care, making sure everything arrives in perfect condition is something we take seriously, especially for those longer South Island deliveries!
Quick and easy
It was extremely easy to make my purchase. Pet Direct have an awesome range of products for all our fur babies, and at great prices. So quick to get all your pets needs without going out to the shops. Was also a very quick delivery service. Can certainly recommend them.
18 mei 2026
Review zonder uitnodiging
Antwoord van Petdirect
Thank you so much, Joy. We're thrilled you had such a smooth experience and appreciate you highlighting how quickly we got your order to you, that's something we really pride ourselves on. Your recommendation means the world to us, and we look forward to helping you care for all your fur babies again soon.
Great customer service and business
Great customer service. Knowledgeable staff and quick delivery for online orders.
12 mei 2026
Review zonder uitnodiging
Antwoord van Petdirect
Thank you so much for taking the time to leave this review, Lea! We're delighted that our team's knowledge and speedy delivery made your experience such a positive one, that's exactly what we strive for every day.
Pet Direct, my go to
I am always totally satisfied by products, packaging and delivery
21 mei 2026
Review zonder uitnodiging
Antwoord van Petdirect
Thank you so much for being a loyal customer. We're thrilled that our products, packaging, and speedy delivery consistently meet your expectations!
Antwoord van Petdirect
Thank you so much for the brilliant review, Karen. We're thrilled that you found our prices competitive and that your delivery arrived quickly, that's exactly what we strive for with every order.
Very happy long term user of Petdirect
Petdirect website is very user friendly. Extensive product range. Pet food prices lower than most other stores/online sites. Fast delivery, super efficient auto-delivery (which is easy to update/change/add to if needed. Very trustworthy store. I've never contacted Customer Service as they've never made a mistake. Good comms too when things happen (weather situations) so you are kept in the loop re deliveries.
21 mei 2026
Review zonder uitnodiging
Antwoord van Petdirect
Thank you so much for taking the time to share your kind words, Angela! We're delighted to hear you've been a happy customer for so long, and we're especially pleased that our Autodeliver service has made keeping your pet supplied so convenient and hassle-free. Your loyalty means everything to us, and we'll keep working hard to maintain the standards you've come to expect.
Always great fast service Made an…
Always great fast service Made an order on Sunday’s was delivered on Monday
17 mei 2026
Review zonder uitnodiging
Antwoord van Petdirect
Thank you so much for your kind words and the five-star rating! We're so happy to hear that you received your order promptly and are satisfied with our service.
I ordered some food for my dog online…
I ordered some food for my dog online and it was delivered the following day. Fantastic fast service thank you 😊
13 mei 2026
Review zonder uitnodiging
Antwoord van Petdirect
Hello Tracey,
Thank you for your wonderful feedback! We're thrilled to hear that you were pleased with our fast delivery service. We look forward to serving you and your furry friend again soon!
Best wishes,
The Petdirect Team
Highly recommend Pet Direct
Highly recommend Pet Direct, fast delivery and the best price around normally
19 mei 2026
Review zonder uitnodiging
Antwoord van Petdirect
Hello Megan,
Thank you so much for your wonderful review! We’re thrilled to hear that you found our delivery fast and our prices competitive. Your recommendation means a lot to us.
Great service Order just what we needed and was…
Order just what we needed and was delivered in a day and half from making the order. That was from Auckland to Lower Hutt Wellington. Would use them again Thank you
14 mei 2026
Review zonder uitnodiging
Antwoord van Petdirect
Hi Mary,
Thank you so much for your wonderful review! We're delighted to hear that your order was delivered quickly from our Auckland Warehouse!
Fast and efficient
Fast and efficient. got my order the next day
14 mei 2026
Review zonder uitnodiging
Antwoord van Petdirect
Hello Mika,
Thank you for the fantastic review! We're thrilled to hear that your order arrived so quickly. We strive to provide fast and efficient service and we're glad we met your expectations.
I will always keep coming back
I will always keep coming back to Petdirect. Great promotions, great product range and very reliable delivery.
19 mei 2026
Review zonder uitnodiging
Antwoord van Petdirect
Hello Kel,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoy our promotions, product range, and reliable delivery. Your continued support means a lot to us, and we look forward to seeing you again soon.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.