PetFancy Reviews 

123
•
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

I bought a Sleepypod carrier for one of my small dogs. I compared prices and selection with other sites and found PetFancy to be the best. My carrier arrived quickly and packaged well. I have a lot... Toon meer

Beoordeeld met 5 van de 5 sterren

You had fast response time and delivery arrived quickly. In the future I will shop with you if you carry the product I'm seeking.

Beoordeeld met 5 van de 5 sterren

The customer service from PetFancy was perfect. However, the harness itself didn't fit, because the opening for the head was just a little too small. I ordered the harness based on the other measure... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Serving both dogs and cats, PetFancy has high quality products at a reasonable price. We purchased a pet harness from them, and it is the only one certified to not break in a car accident. This is ind... Toon meer

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4,7

Uitstekend

TrustScore 4.5 uit 5

123 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(123)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

Hannah loves her new bed

I finally found a bed big enough for my Greyhound to curl up AND stretch out. She loves it. Although I wish the pillow was more stoutly stuffed. When I step on it I step down to the floor. It should be thicker than that for the cost.

5 september 2015
Review zonder uitnodiging
Logo PetFancy

Antwoord van PetFancy

Marsha

Thank you for your review. We'll pass that feedback on to the manufacturer.

Regards
PetFancy

Beoordeeld met 5 van de 5 sterren

Accomodating

Package was returned to sender but they sent it to my new address

3 september 2015
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Poor Customer Service, Good Product

Placed an order in late March/early April and it was backordered. Only found that out after contacting Pet Fancy in June after not receiving the order. Was told they would be in stock in July and that I had already been notified. Received 'notification' hours after the convo.

Received the package in early August. Was told that all customers waiting on this product would receive a 10% discount for the wait. Still haven't received that.

31 augustus 2015
Review zonder uitnodiging
Logo PetFancy

Antwoord van PetFancy

We apologize for the delays in sending you the product, however we give out estimates as we're told by the manufacturer. We sent out multiple emails in regards to the product delays. We've also processed your 10% discount.

Beoordeeld met 5 van de 5 sterren

Recieved late but worth it

I ordered the Clickit Sport and it took a few months to get to me. First my order was backordered for three months and then came in earlier this month. The wait was well worth it. The harness gives me peace of mind and is a secure way to protect my dog.

30 augustus 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best Car Harness

Several dog sites cited tests on auto dog harnesses. This came out on top.That's why I ordered 2 for my dogs. Now to convince them they want to, or accept wearing them.

30 augustus 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Very good communication and excellent service. I highly recommend buying from them. I was thoroughly impressed.

29 augustus 2015
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Long wait for product!

I like the product but I wasn't told it would take over a month to receive my order. I'm sorry, but that is way too long!

29 augustus 2015
Review zonder uitnodiging
Logo PetFancy

Antwoord van PetFancy

Hi Debbie

We list a stock status on every product page as you select a size and color, as well as on the shopping cart after you add to cart. The product you purchased had an expected stock date of Mid August. We also emailed you on August 7th with an update.

Unfortunately we have no control with shipments from vendors and do our best to give estimates based on estimates that we receive. Sometimes delays happen due to customs, weather, etc and we try to let our customers know if their order is impacted.

I apologize the product was delayed, but we did give you an expected stock date. Perhaps it was missed. We'll try to make it more apparent next time.

Regards
Customer Care

Beoordeeld met 5 van de 5 sterren

Fabulous!

The leather dog collars are fabulous! Quality leather collars are almost impossible to find in the beautiful colors you offer. Thank you!

14 augustus 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Speedy Delivery and Responsive Customer Service

I ordered the Sleepypod Pet Bed. PetFancy order processing was fast, and delivery was prompt. Upon receiving the package, the box label did not match my order (the color was not what I thought I ordered). I emailed customer service about it, and within 2 minutes the representative explained to me that they had run out of shipping boxes and assured me that the right colored Sleepypod was delivered to me. Overall, satisfied with the pricing of the product, timing of delivery, and responsiveness of the CSR.

27 juli 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

ice cream for dogs

very good dogs loved it they did not get sick i will continue buying from petfancy very fast shipping ingrideble there the best

14 juli 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First time purchase - Great experience

Purchased a Sleepypod for my cat and it arrived much sooner than I expected which was great! Came properly packaged and was exactly what I ordered. I found that they had the best pricing after doing some research and the ordering process was straightforward, making it a simple and pleasant transaction. I would definitely use PetFancy again in the future.

7 juli 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing service

I want to thank you for such service! I was looking for the yummy food bowls in blueberry for my dogs. Being that I was scrambling to two of them, I immediately purchase them. Your communication was great and they arrived soone than expected! I highly give you 5 stars for impeccable service! Will be on my favorite vendors for my pets...great job!

7 juli 2015
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

i wont order from this company again

i was not pleased with the experience with staff and delivery. item was fine.

2 juli 2015
Review zonder uitnodiging
Logo PetFancy

Antwoord van PetFancy

Toni

We apologize that you had a bad experience with us. The fact of the matter is, shipments may come from different parts of the country depending on inventory levels. So the fact that you are upset that your order came from the east coast and not the west, is a bit irrational since you also received your order in a timely manner.

Nonetheless, we're sorry you had a bad experience with us and hope you change your mind in choosing us again.

Regards
PetFancy Customer Care

Beoordeeld met 4 van de 5 sterren

REPLY

Oy, my apologies. I misunderstood both emails from you and curli. Disregard my review. <3

Edit: Refund of 3.98?

11 juni 2015
Review zonder uitnodiging
Logo PetFancy

Antwoord van PetFancy

Melissa

You returned the item back to the manufacturer and without a Return Authorization. WE do not normally accept returns like that but we made an exception for you. Shipping costs are non-refundable and the 20% restocking fee was charged because the manufacturer charges us that for a return.

If you would have contacted us before returning the item we could have given you proper directions as stated in our Returns & Exchanges Policy page.

We outlined everything when we emailed you and I apologize your experience with us was not 5 star.

Regards
PetFancy Customer Care

Edit: We've refunded the 20% restocking fee as well.

Beoordeeld met 5 van de 5 sterren

A comfort place for our dogs to lie

We had a small rug like this that our 3 dogs always tried to get to before the other. We looked to see if there were any bigger and saw a nice large one. Got it quickly and it's quality. They all are loving it and it looks nice. They are nice to throw in the wash and the back will never peel and make a mess. They are very nice rugs and the company really did a nice job of getting it to us fast. Thank you.

4 juni 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Service

Loved the little jackets that I bought my puppies. Went by your size chart and it was perfect. Received them sooner than the shipping days stated. Great service. I will be buying from you again.

27 mei 2015
Review zonder uitnodiging

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