Unfortunately the item I bought turned out not to be suitable, which is a shame. What I didn’t expect was to have to pay for delivery (not an issue) pay to return (again not an issue) but then to have... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We bought the tweed cave luxury dog bed (medium) for our 2 year old standard dachshund . He had previously slept very happily in his crate, so this was his first ‘proper’ bed. It was an immediate hit... Toon meer
Bedrijf heeft geantwoord
Made to order , very good quality material , easy to attach hood, prompt delivery and packaged very well . Very pleased with the bed , Bert went in it straight away and enjoys sleeping in it , just wi... Toon meer
I’ve scoured the internet trying to find a good quality hideaway for our wee Boston Terrier to replace a travel crate she made her den and was outgrowing. She has taken to her new den right away an... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Pet Prestige, your one-stop shop for the best luxury dog beds for medium to large dogs! We know that your furry friends deserves the best, and that's why we offer a wide selection of high-quality luxury dog beds that are both stylish and comfortable. Our beds are made from the finest materials, including plush fabrics, memory foam, and orthopaedic support, so your dog can relax and unwind after a long day of playing. Plus, our beds come in a variety of sizes and styles to fit any dog's personality. So whether you're looking for a cozy bed for your sleeping beauty or a durable bed for your active pup, we have the perfect bed for you.
Contactgegevens
Lowndes Road, DY8, Stourbridge, Verenigd Koninkrijk
- Hello@petprestigeuk.com
- petprestigeuk.com
4,2
Goed
442 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Does not refund postage
Unfortunately the item I bought turned out not to be suitable, which is a shame. What I didn’t expect was to have to pay for delivery (not an issue) pay to return (again not an issue) but then to have the cost of shipping deducted from the refund. Total postage cost me nearly £15, a costly mistake.
4 september 2025
Review zonder uitnodiging
Antwoord van Pet Prestige
Thank you so much for taking the time to share your feedback. We’re genuinely sorry to hear that the item wasn’t the right fit for you and that the overall cost of postage was disappointing.
As a small, independent business, we always aim to be as transparent as possible with our returns process. Like many similar companies, we’re unable to refund the original shipping cost, as these charges go directly to the courier and are outside of our control. We completely understand how frustrating this can feel, especially when the total adds up.
We truly appreciate your support and your understanding of the challenges small businesses face with shipping costs. If there’s anything else we can do to help, or if you have any suggestions for how we can improve, please don’t hesitate to reach out directly. We hope you’ll consider us again in the future.
Thank you again for your honest feedback, it really helps us grow and improve.
Awful experience - terrible customer service
Awful experience - recommend avoiding.
I ordered a dog bed with curtains (elaborate I know) in Mid January 2025. I was told at the time the curtains were not available until March, but the bed would be shipped without them in the meantime - seems fair!
Now at the end of August 2025 I still have not received the curtains - despite various promises of different dates (btw the customer service was awful and had to be chased a number of times before responding) and promises of partial refunds that never came.
Avoid!
29 augustus 2025
Review zonder uitnodiging
Antwoord van Pet Prestige
Hi George,
Thank you for taking the time to share your feedback. We’re genuinely sorry for the frustration and inconvenience you’ve experienced with your order, especially regarding the delay with the curtains.
To clarify, our products are shipped directly from our supplier, and throughout this process, we’ve been advised of various dates when new stock would be available. We understand how disappointing it is when these timelines shift, and we’ve tried to keep you updated each time we received new information.
As of this morning, we’ve processed a full refund for the curtains, the remaining part of your order, as agreed. When the curtains are finally available, we’ll still send them to you free of charge as a gesture of goodwill.
We also want to acknowledge your feedback about our communication. We did offer a partial refund earlier, but unfortunately, we didn’t receive a response from you at the time. We realize we could have done more to keep you in the loop, and we’re actively working on improving our customer service.
As a small business, we truly appreciate your patience and support, and we’re committed to doing better. To prevent similar issues, we no longer offer customers the option to wait for stock if it’s unavailable.
Thank you again for your honest review, it helps us grow and improve.
Best wishes,
Nathan
Pet Prestige
haven't received the product
haven't received the product yet or any conflation of delivery and have tried to get in touch with the company and no reply oder number 6941
17 mei 2025
Review zonder uitnodiging
Antwoord van Pet Prestige
Hi Natasha,
Thank you for bringing this to our attention, and we’re truly sorry for the inconvenience caused. We’ve reached out to the person who made the order you via email to explain the situation regarding your order (Order Number: 6941). Unfortunately, the product you selected is currently out of stock, and we’ve asked whether you would consider an alternative colour.
We completely understand how frustrating this must be and sincerely apologise for any delay in communication. Please check your email for further details, and don’t hesitate to reply so we can resolve this for you as quickly as possible.
Thank you for your patience and understanding.
Best regards,
Nathan
Owner, Pet Prestige
I still haven't received the purchase…
I still haven't received the purchase yet. I checked with the tracker and it was supposed to be delivered on Friday, then Monday and now the tracker states that it will be delivered today
23 april 2025
Antwoord van Pet Prestige
Thank you for taking the time to leave your feedback. We’re sorry to hear about the delay with your order and completely understand how frustrating this can be.
As a small team, we work hard to ensure all orders are processed as quickly as possible. Your order was placed on a bank holiday, so it was processed on the following Tuesday/Wednesday. For deliveries to Ireland, we advise allowing up to 5 working days. Taking the bank holiday into account, it seems the courier is slightly outside this timeframe, with today being the 6th day.
We’ve checked the tracker, and it now shows your order is scheduled for delivery today. We truly hope it arrives without any further delays. While courier schedules are beyond our control, please know we’re always here to assist in any way we can.
Thank you for your patience and for supporting our small business. If there’s anything else we can help with, please don’t hesitate to reach out.
Warm regards,
The Pet Prestige Team
Repeat order
14 april 2025
The bed was well made and Wally the…
The bed was well made and Wally the whippet loves it. Fabulous product and great quality.
Fab service, product is amazing really good quality.
24 februari 2025
Review zonder uitnodiging
Very slow if any communication
Very slow if any communication. No valid numbers to ring on website. Very difficult to return anything.
18 februari 2025
No customer service
Wrong size and colour of bed delivered.
Pet Prestige did not respond to multiple emails, Instagram message, Facebook message, website form message. Phone number on the website doesn't work. It's been almost three weeks with still no response from them. Eventually I contacted their supplier directly, who arranged a return collection and (hopefully) a refund.
Mistakes with products happen, but it shouldn't be this hard to contact a company to get it sorted.
6 februari 2025
Antwoord van Pet Prestige
We’re very sorry for the frustration you’ve experienced, and we completely understand your disappointment. Unfortunately, all queries and return requests must be emailed to Hello@petprestigeuk.com, as this is the only way we can track and resolve issues effectively.
When customers message us on social media, they receive an automatic response advising them to email us if their enquiry is regarding an order or return. We sincerely apologise if this was missed or unclear, and we regret that we did not respond to your query in a timely manner.
It is absolutely unacceptable that you had to contact our supplier directly, and we are reviewing our processes to ensure this does not happen again. Your feedback is invaluable, and we will do better.
If there is anything still outstanding, please do reach out to us via email, and we will make sure it is resolved as quickly as possible.
Best regards,
The Pet Prestige UK Team
Forever Bed
Unfortunately they were out of stock of the dog bed I wanted and ordered, however I received a polite TXT message to explain this and offer either an alternative or a refund.
The alternative was offered accepted and delivered for the same cost as the original ( which meant it was discounted)
It’s a great quality very sturdy dog bed. And the first bed my Charlie has not been able to drag around as though its a toy, and he has ( so far) made no attempt at ripping it apart, if I didn’t know better I would say he recognised that this was his forever bed, he is choosing it at the moment over his usual spot on the couch, so it must be good.
19 februari 2025
Dog bed
Was happy with the order I chosen wisely the dog bed was excellent quality really pleased. Only thing was it take too long to get here but lovely extras toys (apologise) for the delay. Many thanks !! 😁
27 januari 2025
large is very large …
We purchased the large for our basset hound (artisan Normand variety) and it is huge … think the medium would have been perfect in hindsight.
Lovely product, service great and Denzil very happy with his cocoon
8 februari 2025
Luxurious dog bed!
The delivery was fast from order to delivery! The quality of the bed is excellent! some might say pricey but you get what you pay for, and a fantastic dog bed it is.
3 februari 2025
Very pleased with my dog bed cover
Very pleased with my dog bed cover, good price, good quality. My puppy loves his new bed, it's a very well made, quality item, and easy to put together! 💜💜💜.
16 januari 2025
Review zonder uitnodiging
5 days later it’s not in stock!
I was contacted 5 days after placing an order to say it was not in stock and if I wanted another colour, via text late at night.
Very disappointed.
27 januari 2025
Review zonder uitnodiging
Poor communication
Poor communication! Well non at all despite phone calls emails and instagram messages, looking to return an item which in itself looks of good quality
20 januari 2025
Review zonder uitnodiging
Our pets Love the 3 beds we bought
Our pets Love the 3 beds we bought, they are so well made!
They arrived well packed, the delivery took a little longer than I expected however they were worth the wait.
13 januari 2025
Fantastic cave bed
Fantastic cave bed, been looking for a quality cave bed for a few months, this thing is awesome.
Great material, If you can afford to treat your furkid then this is one treat they will love you forever for. ❤️🦮
10 december 2024
Review zonder uitnodiging
Efficient service and excellent product.
Efficient service. Excellent product. I've bought 4 of these beds now and they wash and wear very well.
6 januari 2025
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