pettracer.com Reviews 

I didn't use the collar but my experience of their customer service/support was great; prompt responses, very kind and helpful, and all quickly solved with no hassle.

Amazing device
petTracer has been amazing for us. We live near a main road and I used to panic every time our cat didn’t come home in the evenings. Now I just check the map and see he’s safe in a neighbour’s garden.

I have been using petTracer for nearly 5 years now ! (After Jasper went missing for 3weeks !) it’s peace of mind knowing where he is & very accurate too ! Light weight & it’s seems like it comfortable for him !
Customer Service is exceptional!
Wouldn’t hesitate to recommend this collar & company xxxxx

Brilliant customer service. Even sorted a new router problem on a Sunday. Thank you Pet Tracer.

We have three cats and bought three collars. Two cats lost their collars within the first month. We spent hours walking around with the mobile radio station, turning on the collars sound, listening and looking for the collars. The LIVE GPS positions kept jumping around even though the collars were not moving. There is no contact number to ring for help. Product is a complete waste of time. Don't waste money on it.

We brought a collar for our cat after our other cat went missing and sadly never returned. I did my research and brought the petTracer as I liked the idea of having the added security of having 2 different ways of tracking him if missing. The customer service has always been great and response really quick and the collar itself- brilliant. He came home without the collar last night and I had accidentally left the collar on fast mode so it had drained the battery really quickly. I emailed customer service this morning who informed me there was still a little bit of battery left, and to go to the last GPS signal but also gave me instructions of how to use the base as a radio tracker. (Thanks James!) This was slightly tricky as reception in the village I live in is pretty poor but luckily the tracker was exactly where the GPS signal said it was! The cost is higher than other trackers however in my opinion it is worth every penny.

I really thought my cat's collar was malfunctioning or lost for good but James at PetTracer was determined and walked me through all of the stages of how to find it. Luckily it's the version with a led light and after a bit of tracking and getting that the signal was improving, I suddenly saw flashing on a path behind a house where I'd already looked. What a relief! Thank you James and PetTracer for your help and patience.

The customer service was brilliant. Amy helped me receive a refund after realising that my pet tracers were not required after our move to America. The communication was really clear and the company went over and beyond to ensure that my refund was given. If we ever return to the UK, I will certainly be using this company again.

I bought this product because my cat Maisie is a bit of a wanderer and has caused us quite a few anxious nights and days when she doesn't come home. Since I bought the collar it has been a revelation as to where she goes each evening exploring areas around where I live that I wouldn't have ever guessed she would go.
Fortunately I have not had to use the collar to find Maisie but I have had to use the technology to find the collar when she decides to hide it somewhere on her travels. On four occasions now I have had to go search for the lost collar and have found it each time. Using the history heat map and lines views I have found the areas most likely to be where she ditched it. It's a bit of a faff to setup the mobile home station to go find it and I do get some strange looks as I rummaged through bushes and greenery but I have always found the collar. I am more than happy to recommend this collar. Just being able to look on a satellite view of where your cat goes is so helpful in itself as you can see where their favourite places are whilst out wandering.
Also the company provides really fast and great support if you are having issues figuring out how to use the technology.

From the moment I contacted the company for advice they were really helpful. Once I received the collar and had questions they were really quick to answer. The set up of the collar was really easy. Would definitely recommend PetTracer.

Have had a Pettracer collar for one of our cats for two years. He's very independent and out most days during the warmer weather. He went missing for 4 days and we got the collar after that for peace of mind. It's good to know where he is, even if he's not far away. It's great to see how far he does go and where his territory is.

A great product, and what really makes it even better is the amazing customer service! The team is always available to help and answer any questions. Such quick email turnaround times, friendly and knowledgeable staff, who keep you updated on everything from your order, product updates FYI's etc. My shipping was delayed and PT offered me a free month's membership to say sorry. AMAZING:)

Our cat lost her collar. Without the mobile home station and beeper it would have been impossible to find. It was wedged between two logs under a mass of brambles. Amazing.
Zoe from Pet Tracer was very helpful.

What an absolute waste of money, I can’t begin t tell you how bad it is. It doesn’t update for hours and you can’t even tell if your cat is even in the house or outside, we only received it less than 24hours ago and we’ve started the process of returning it. Don’t buy Don’t buy…You have been warned

The collars are great - they don't look as big as a lot of other tracker collars and the cats seem very comfortable in them. The ability to use GPS as well as the radio signal is really useful, especially as our cats like to hid under things where GPS might be less strong.

The support team are amazing - they are very quick to respond and provide lots of detailed help, for example when one collar stopped working they helped us with it remotely, and another time they sent us a replacement collar and set it all up for us on the portal so it was ready to use straight away.

I would 1000% recommend the collars for your cats!

I really wanted to like this collar as the design is great, it's so small and light weight compared to others but the actual tracking of the cat just isn't as good as tractive who I've used the last 3 years. The thing that really bothers me is you can't go live which is what I've been used to. There are modes you can switch the collar to depending on how often you want a location update which will determine the battery life but you can only switch modes if the collar is in the home station. Also to use the radio feature you need to connect it to your phones hot spot and make sure you have a charged power bank to allow the home station to go mobile. If the home station isn't plugged in then the collar is useless, as I discovered when my boyfriend accidentally unplugged it. I have to say though that customer support have been good with sending information and have been quick to reply, until I emailed asking to cancel my subscription, they seem to be taking their time replying now.

The collar has given us peace of mind and fascinating to see where our cat roams. It did take us a while to get set up but once sorted it's been brilliant and in the first week of use it allowed us to rescue our cat! Tatti is a 7yo cat who we recently adopted - she had been an outdoor barn cat but wanted a more pampered life. We were amazed to see how far she roamed and one time saw she had crossed the brook about half a mile from us and appeared to be having trouble getting back. We walked over the fields to approximately where she crossed the brook and called for a few minutes. We could see a narrow branch someone had placed over the stream and this must be where she crossed. She eventually appeared the other side of the water, mewing pathetically. It was very overgrown and couldn't entice her to the branch. So waded across and carried her to our side and then she walked home with us. We wouldn't have found her without the collar.

Absolutely DO NOT BUY!!

This collar is advertised as a light-weight GPS and radio tracker. The range of the homestation is said to be around a km, and battery life is said to last a few days depending on activity.

THE BIGGEST CONCERN IS YOU DON'T OWN THE COLLAR!!! Even after you buy the collar, if you purchase it on a month by month subscription as many of us do, as we can't afford the cost up front, YOU CANNOT CANCEL THE SUBSCRIPTION! You have to return the collar and all the hardware for the subscription to be cancelled, EVEN IF YOU PURCHASED THE COLLAR UPFRONT. I feel this is INCREDIBLY WRONG and should have been disclosed clearly. Also, the monthly subscription is very pricey compared to other brands too - 15 pounds a month!

Secondly, the radio range of this tracker in real life is ABYSMAL. It will barely go past your street because houses and trees and bushes affect the transmission. This was never stated by Pettracer as a warning before buying. You would need a completely open field to achieve even half the range. Reasonably expect the radio range to be around your road and maybe a half.

Thirdly, the collar doesn't transmit GPS positions without radio signal. So, if your cat is away from the radio range (which in real life is essentially your street) you will not know where she/he is until they return. The collar is supposed to be useful when the cats are lost so you can find them, but if you only see where they are when they're on your street, it's not much help is it? Furthermore, the mobile homestation won't be much help either, as the homestation requires at least a floor of elevation to work properly, and if it's on ground level when you're searching for your cat, it'll be of little help.

The app is consistently down and glitchy, and the collar needs updates as it sometimes stops switching modes, but you have to do them MANUALLY through downloading the update and uploaded it onto the collar firmware through another app. Very user unfriendly.

Sometimes the servers are down too, so you cannot see where your cat is. My cat has been outside a few times when they were down and it was incredibly scary, and it took a few hours to resolve.

Live mode drains the battery incredibly fast, but it is the only one that constantly updates. With all the other modes, they claim to update at regular intervals but they do not. They will sometimes update at the interval, and otherwise they don't.

The light and alarm are very weak, and can barely be seen or heard even at night. The safety buckle is incredibly hard to open so unsafe if your cat gets trapped.

Do not waste your money on this and make the same mistake I did. There are other lightweight collars in the market cheaper, and that work much much better.

The collar is lightweight and about as small as it could realistically be, which is a good thing because our cat's neck is tiny! Even with the reducer in place the strap is almost at its tightest. It fits well and doesn't irritate the cat.
I'm only 24 hours into using the collar but GPS results have been mixed at best so far. It's placed our cat out in the road when she was at the back of the back garden, and placed her 3 doors up the road when she was just outside our back door. Time will tell on this. The app is ok, does a decent job. The radio feature is good. Hopefully will never need to use it but I'm glad I have it. The only other thing I will say is that the reflective strips supplied as a paid-for addition do not stick. The first one came unstuck within hours. I'll update this review after more testing, with luck the GPS will be more reliable.

Both of the cat collars I purchased have stopped working within the 2 year warranty period but Petracer have replaced them free of charge on both occasions. You can rely on their guarantee. The support team were very helpful when their system wasn't working correctly and the flashing LED would not turn on when lost too. Thank you