pettracer.com Reviews 

The collar gives great peace of mind, and the customer service is absolutely 5 stars. Always quick to reply and extremely helpful.

Shoutout to Zoe Jones who helped me out recently, absolute star. Deserves a Christmas bonus that one :)

James

Pettracer hat meine Nerven beruhigt und unseren Kater stolz gemacht! Er trägt das Band seit 3 Jahren und wenn ich es ihm anziehe nach dem aufladen, dann freut er sich jedes mal und marschiert stolz davon! Es gehört zu ihm und mir ist es eine Beruhigung, dass ich jederzeit weiss, wo sich mein wildes liebes Tier befindet! Nachdem meine verstorbene Katze mehr als 1 Woche in einer Garage eingesperrt war, habe ich mir das Halsband besorgt und möchte nie mehr darauf verzichten! Eine wunderbare Erfindung und Gestaltung! Vielen Dank sagen Samy der Kater und Elisabeth die glückliche Besitzerin!

This is the best cat tracking solution I tested until now.

It allows to make a compromise between battery life and position update frequency according to your needs and in my case the battery lasts approximately one week. I used its mobile home station feature a couple of times to look for my cat when the collar got out of range : it works very well.

Lately I had a bug that was solved by support in a matter of hours with a single email detailing instructions on how to update the collar firmware.

Whilst this product didn’t work for my cat (as she is tiny) the product is exceptional.
I would also rate the customer service second to none. The team cannot do enough for you and go above and beyond expectations

The PetTracer collar works very well and we love it. Our indoor cat really wanted to be an outdoor cat so we relented and the PetTracer collar provides us with a peace of mind. We live in an area with a lot of wild life so the collar enables us to bring her indoors before nightfall. The support time were superbly responsive and helpful when we lost the collar. Highly recommended.

We have been using this collar for over. A year now. We are so impressed. It is so reassuring to know that we can find our cat Lily. It is also really helpful because you start to see a pattern for their movements. We agonised about whether Lily would be too small - she is only 3kg. To reassure anyone in the same position we have found with the inner padding added the collar fits perfectly and it’s very light weight. Customer service from the company was excellent we emailed for help setting up the base station and they were really helpful explaining what we needed to do.

We love our cat’s Pettracer collar and have been using it for about 1.5 years. It’s lightweight and has never bothered our cat, Luna. The collar gives us real peace of mind knowing her location. On one occasion, she was chased up a tall tree by three large dogs in someone’s garden and refused to come down. Without this collar, we’d have had no idea where she was - but thanks to it, we were able to find and rescue her. We normally charge it once a day while she’s sleeping indoors, but the battery can last for days if used carefully. I highly recommend Pettracer to all cat owners, it’s absolutely worth it.

I’ve recently purchased a petTracer tracker for my beloved cuddly feline. I had a couple of questions so I contacted petTracer and I must say their customer service is exemplary. In a very short time I had received a response with clear instructions on how to solve my problems. I’m very impressed.
The tracker works well and it’s so helpful knowing where puss is and where he’s been! He doesn’t seem bothered by it and the tracker is a good fit. So much better than other devices I’ve used to try and track his movements.
Would definitely recommend.

This tracker is a great product with not only GPS but radio tracking for when cats get inside sheds etc...also you can see when they're getting closer to home in real time due to the radio percentage change. But importantly, their help team are quickly responsive and have got me through anxious moments with tech advice I could follow and replaced the old collar that had a rare fault in its batteries. They are lightweight enough for my cat a Norwegian Forest) not to be troubled with it or try to get it off. I also fitted a catflap opener on mine with ease..plus an ID tag and bell with no worries to my cat. These are so much better than the previous cat trackers - and their service team are so helpful.

Great product . Lightweight . Works just as described. Have tracked our cat’s movements and discovered his territory since buying a collar in May this year .
Really impressed with the customer service after our cat managed to lose its collar (after 4 months of constant wear apart from charging ) . Retrieving and tracking it was made much easier with help via their support service . Used the mobile station and radio tracking to find the collar with email help from James including tips and detailed satellite map of the location to search . The collar itself activates a light and sound to help retrieve it when lost .
Reliable and trustworthy company from my experience .

BUYER BEWARE! Brought this item as looked very neat and website reviews were glowing.
I had to wait over 3 weeks for the product (although warned to be fai4 on website) so very disappointed that Item received was clearly not fit for purpose.
The GPS didn’t work at first and their customer service told me to put on cradle and then was reset ( I assume remotely). Placed item for test in garden as instructed but told I must have wrong type of sky and product may bounce signals off trees and fence which will give an inaccurate location and was registering numerous different locations differing over 20 mtrs apart over minutes, so little use to track a pet or locate the collar if it comes off, but I’m in open ground on a hill and don’t have problem with other GPS devices.
The radio signal is supposed to cover up to 0.5m but lost signal at 200yards. When brought back into the house within a couple if metres of the base station it was registering the device 100mtrs away.
They advertis it has a light and sound. Light flashes under th3 plastic so zero chance of seeing it, and the bleep was so silent you could only hear if placed up to your ear.
The app itself kept going out of sync and complaining about location services and worked only if reloaded the app.
Overall, this product is not fit for purpose and rather than offer to replace (ie may be faulty), they just argued it has inaccuracies.
The kitten insert was just 4 inches of sticky neoprene you can get from B &Q ( draft excluder), not quite the neat quality of the rest of the item. I didn’t try to use it as never got the item to track on first test but doubt it would last 5 minutes.
Now been reading other reviews and wish I had read before as not new news about the failure of the product.
Only positive, the team did try and support quickly on a Sunday and I’ve offered them a chance to rectify if they believe in their product, but last email suggests they accept the issues so not holding out for much more.

Fantastic product ! First class customer service...
Both our cats love their collars and adapted to them instantly they are lightweight and unobtrusive, and don't fall off easily.
Great that we can track our cats up to 1km away in open countryside (we have a roof mounted antenna) which gives us reassurance about their whereabouts.
We upgraded to Petracer 2.0 via the upgrade service and the new collars seem to do better on battery and range. The transition went well and the technical support excellent. Recommended !

Täglich verfolgen wir die Routen unserer zwei Jungkatzen, was spannend zu sehen ist. Einmal konnten wir dank dem mobil gemachten Funkgerät ein verlorenes Halsband wieder finden. Zweimal spürten wir so eine Katze auf, die für unsere Vorstellung zu lange nicht mehr nach Hause gekommen ist;). Das Halsband ist leicht und offenbar angenehm zu tragen. Die Katzen haben es sofort akzeptiert. Wichtig ist, dass das Halsband eng am Hals liegt, damit die Katze den Kiefer nicht in das Halsband stecken kann (ist zu Beginn einmal passiert und wir haben es zum Glück gerade gesehen.)
Besonders hervorzuheben ist der super tolle Support, der von versch. Leuten angeboten wird und stets zeitnah und professionell erfolgte. Vielen Dank.

I had put off buying a tracker for my cats because I was worried it would be heavy & uncomfortable for them. The design of these is great. They aren't too heavy & the weight is spread around & built into the collar, rather than dangling from the neck.
Neither cat minds wearing them. They don't flinch when they are taken on & off to charge.
Customer service has been good as we swapped to the newer version.
Easy to set-up too.
Artie did get some hairloss at first, but it grew back despite continuing to wear the collar. The only other down side is how addictive it is to chevc whay they are upto on the app :)

My cat already loves the collar, he is super comfortable in it whether jumping or napping. Much different to the other trackers which are an extra weight to a non-ergonomic collar. He always tried to get those off. Not to mention the GPS+Radio tracking. Thank you again for creating per tracer! Customer service is top notch with fast and helpful replies. Great company and delighted to be their customer.

Having lost our cat for 3 mths we wanted to find a system that would work for us. This system has been absolutley brilliant. Our cat Tilly is only small, so size and weight of unit were important. She wears the collar all the time and it has never bothered her at all. She happily allows us to remove and replace it for charging.
As for the function of the device. We have been amazed by the detail it provides. We have learned so much about her time away from home.
This product has made us feel very comfortable with allowing Tilly to enjoy the freedom of an outside cat. Thank you.

Customer service is top notch, you email them with a query, they respond within 20 mins or so, or sooner.

The tracer does its job really well and I’m able to see where my munchkin is at all times.

The fact it has radio and gps is pure gold, as you know if your cat is stuck in someone’s shed, or sitting on someone else’s sofa, you can still find it.

The tracker will only track up to half a mile on gps, then it will go offline. That’s when you need use radio, you unplug the home station, plug it into a power pack (shame it doesn’t have batteries), connect it via hotspot to your phone internet, and go walkies to look for the little blighter, starting at the last known location of course.

Once your cat comes back within the half mile range, you can look at the map and see where they went and how far they travel. My cat literally ranges for miles!

Downside
It can be expensive if you have a lot of cats. However, if you’ve just one or two, once you’ve bought the collars and the station, it’s around £100 per year subscription which isn’t actually too bad. I’ve got 8 cats, so not really affordable for me to buy 8 of these, although if I was a millionaire I would definitely buy 8 of them! I’ve got one on the go for my naughty boy who likes to wander.

Overall, despite the initial price, you do get what you pay for and it’s a fabulous thing. Highly recommend.

We bought 3 tracking collars for our kittens when they were ready to go outside, due to our autistic son being very nervous about them leaving the house. They work well and any problems have been quickly dealt with by support - I have had replies at all hours and on weekends.
One morning I went out to find our most adventurous cat as he hadn't returned as he usually would. Thank goodness for the tracker as I was able to find him on a neighbouring farm stuck high up a tree. I would never have found him without the collar - so thank you Pettracer!
Only slight downsides are I find the app a bit unintuitive and once or twice it has not worked for a short period (blank screen, unable to log in) but these resolved themselves, and compared to being able to rescue a cat, they are small fry!

I have had this tracker for about 6 weeks now. I got it because my rescue cat Olive is very anxious around people, and I was worried that if she got lost, she would not approach anyone to be able to scan her microchip. She has a new lease of life now and loves being outdoors. She also comes home when I send the beeps most of the time, which gets rewarded with treats to reinforce the behaviour. I can relax as well, knowing I can look at the app and see she isn't far away. I mostly just look at it when I want her to come home now.

The customer service was also great, responding and solving an issue within a couple of hours.

James and the team are brilliant, it’s never too much trouble to ask for their help to try to locate our cheeky cat!
I am very grateful for their help, would and have recommended the collar to everyone I know with a cat. I am a worry wart and feel that I don’t need to as much when he is wearing his collar. Thanks again!