Ross is an excellent engineer, kind and courteous and explained everything he was doing. Our vacuum cleaner needed a repair and Ross said he would keep me informed of its progress.
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Lees wat reviewers zeggen
I cannot recommend this company highly enough. I had my Dyson V15 detect serviced today. Jack the engineer completely dismantled the hoover and cleaned every part of the hoover. I must say the... Toon meer
Bedrijf heeft geantwoord
Lovely engineer, took my near dead Dyson and returned it to as good as new in about an hour! Really knows his stuff . 100% would recommend this company. Everyone friendly and professional 10 out of... Toon meer
Bedrijf heeft geantwoord
What a great company , smart intelligent engineer turned up 15 minutes early , Tyler was his name . Took advantage of the half price service issue . Detected fault had replacement part on the van . Fi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In-home servicing of high-quality vacuum cleaners. we specialize in the servicing and repair of Dyson, Miele, Kirby, Gtech, SEBO and Oreck vacuum cleaners.
Contactgegevens
Verenigd Koninkrijk
- phcvacuumservice.co.uk
4,8
Uitstekend
714 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Punctual & Polite service from Mark
Another lovely visit from Mark today to Maintain our Cordless vacuum.
Communication 24hours before to confirm Appointment from PHC SERVICES...and as usual Punctual timing for Today's appointment. Friendly greeting as always. Prompt service. My vacuum looks Brand New. Very Pleased.
Thankyou Mark, Thankyou PHC 🙂
9 september 2025
Review zonder uitnodiging
Antwoord van PHC Service
Hello Michelle, thank you very much for your detailed, positive review and your continued custom.
They are not a postman
The engineer arrived late, which I fully understood, as such things can happen and I had already taken the day off. The part was replaced, and the explanation provided at the time was clear.
Afterwards, I emailed to request an invoice but received no response. I then contacted your customer service team, who told me the invoice would be sent soon. At that point, I asked about the parts and whether there were any estimated dates. Since this information was important to me, I clarified by saying, “So you don’t know the exact date?”
The response I received was: “I’m not a postman.”
I find this reply completely unacceptable. While I am patient with delays or practical issues, there is no excuse for responding to a customer in this manner. A simple question should never be met with such a dismissive remark.
Then the owner responded my review on google without even listening the actual conversation but anyone everyone have write to have an opinion.
4 september 2025
Review zonder uitnodiging
Antwoord van PHC Service
Hello Evren, your two-star review is uncalled for. We serviced your Dyson V15 yesterday, 3rd September. All documentation relating to a visit is emailed to our customers the following day (today). Which you were fully aware of. At the time of the service, it was identified that a part was required which the engineer did not have on his van. That part was posted to you from our office by Royal Mail Special Delivery this morning (recorded delivery number ON143130765GB). Service does not get any quicker than that. Today you were calling us asking when the part would be delivered. When our member of staff told you he could not specify an exact date as it was in the hands of Royal Mail you took offense and immediately wrote a poor review.
Engineer was on time
Engineer was on time, very smart and polite. Gave my machines a service and a good clean. Both now hoovering much better.
3 september 2025
Review zonder uitnodiging
Antwoord van PHC Service
Hello Mr Gunn, we’re delighted to hear your machines are hoovering so much better after their service! Thank you for mentioning the engineer’s punctuality and professionalism. We’ll be sure to pass on your kind words.
Professional and Friendly Service
Ross was professional and friendly. He gave our Dyson a full service and explained the issues he encountered concisely. He fixed the problem and recommended maintenance measures to keep it running long into the future. The PHC office were very professional, friendly and easy to deal with too. All in all a very good experience.
1 september 2025
Review zonder uitnodiging
Antwoord van PHC Service
Thank you Peter for sharing such wonderful feedback. We’re so pleased to hear Ross provided a professional and friendly service, explained everything clearly, and got your Dyson back in top shape. It’s also great to know our office team made things easy for you. We truly appreciate your kind words!
I paid for a one off service for my…
I paid for a one off service for my Dyson a few years ago which was good. I had to purchase a main hoover body part for £150 and was then talked into taking out a policy with PHC. I paid this for nearly 2 years at £8.99 a month. When my hoover head connection broke whilst hoovering, as part of the fair wear and tear I asked for a new head to be sent. I did not hear from PHC for over a month after several attempts. After multiple chases I was eventually told that this was accidental damage and therefore not covered with the policy. Tread with caution if you are sold a policy and told parts are covered with it! I was offered to buy a new one at £110 from them. When you total it all up you are best off just buying a new hoover with a warranty.
29 augustus 2025
Review zonder uitnodiging
Antwoord van PHC Service
Hello Mr Diamond, you first reported the damage to your Dyson V11 on 9th August. We asked you to send a photograph of the damage. We received an image of the damage, which we could view, on 26th August. The image you provided clearly shows the moveable joint on the cleaner head totally smashed. Through some form of impact damage and in no way caused by normal wear & Tear. Your policy with us covers normal wear & tear, accidental damage s covered by household insurance. As can be seen by the hundreds of five-star reviews this review is surrounded by the vast majority of our customers find the service membership fabulous value for money.
Today I had my two Dysons serviced by…
Today I had my two Dysons serviced by Jack.
He was very nice guy and very professional, did a thorough job cleaning and servicing them.
Would highly recommend this company.
28 augustus 2025
Review zonder uitnodiging
Antwoord van PHC Service
Hello Margaret, thank you for the lovely feedback. We’re so pleased to hear Jack provided a professional and thorough service on both your Dysons. We’ll be sure to pass on your kind words to him, and we really appreciate your recommendation!
Good experience
The PHC employee arrived right on time; he was friendly, polite and went straight to work. He was able to identify the problem and clearly discussed the range of options available and costs associated with the repair. Unfortunately, the cost of the repairs and new parts was not far off the price of getting a new vacuum cleaner of similar type, so we therefore decided not to go ahead with the repairs and replacing of parts. We nevertheless, appreciated the honesty and friendliness of the interaction. Very happy to recommend PHC.
26 augustus 2025
Review zonder uitnodiging
Antwoord van PHC Service
Hello James, thank you for your thoughtful feedback. We’re glad to hear our engineer provided a friendly, polite, and honest service, even though the repair wasn’t the best option this time. We really appreciate your recommendation and hope we can assist you again in the future should you need us.
Brilliant engineer certainly knew his…
Brilliant engineer certainly knew his stuff and did economic repair. Very clean
21 augustus 2025
Review zonder uitnodiging
Antwoord van PHC Service
Hi, Susan, thank you for the great feedback! We’re so pleased to hear the engineer impressed you with his knowledge and carried out a clean, cost-effective repair. We really appreciate your kind words!
Great service
Great service, the Engineer was clean, he respected my property, used a dust sheet to cover my carpet. Took the vacuum cleaner apart, cleaned and wiped every part. Took some of it out to the van for an air compressor cleaner.
Perfect job
20 augustus 2025
Review zonder uitnodiging
Antwoord van PHC Service
Hi, 'Decolady', thank you so much for your detailed feedback! We’re delighted to hear the engineer treated your home with care and gave your vacuum such a thorough service. It’s great to know you’re pleased with the result. We’ll be sure to share your kind words with the team!
Helpful workman and good service
Helpful workman and good service
19 augustus 2025
Review zonder uitnodiging
Antwoord van PHC Service
Hi, Rebecca, thank you for your five-star review.
Service V8 5 year old Dyson
Service V8 5 year old Dyson. Very pleasant young man. Explained everything he was going to do and completed within an hour
14 augustus 2025
Review zonder uitnodiging
Antwoord van PHC Service
Thank you for your kind review.
Brilliant engineer as always
Brilliant engineer as always, friendly, motivated and knowledgeable. Another five star service from PHC, thank you so much!
14 augustus 2025
Review zonder uitnodiging
Antwoord van PHC Service
Wow, what a fantastic review, thank you so much Kara. It is our pleasure to serve you!
I would recommend PHC
I would recommend PHC as they look after and care for customers. Mark arrived ahead of time and was happy to be greeted by my mad dog. He was very friendly and promptly got on with the cleaning of my Dyson.
13 augustus 2025
Review zonder uitnodiging
Antwoord van PHC Service
Hello, Sandra, thank you for the lovely feedback! We’re delighted to hear you feel well looked after and that Mark’s visit was both friendly and efficient, sounds like he made a new four-legged friend too! We’ll be sure to share your kind words with him.
Good communication and professional
Good communication and professional. Jack was on time, polite and friendly and did a good job servicing 3 appliances. Clean, tidy and all working well. Very pleased.
13 augustus 2025
Review zonder uitnodiging
Antwoord van PHC Service
Hi, Tina, thank you for the great feedback! We’re so pleased to hear Jack provided a punctual, professional, and friendly service, and that all three appliances are now working perfectly. We’ll be sure to pass on your kind words to him!
Always pleased with the service from…
Always pleased with the service from PHC. Mark is always friendly as are all the engineers and office staff. After he had serviced my Dyson, it looked brand new. Highly recommended.
13 augustus 2025
Review zonder uitnodiging
Antwoord van PHC Service
Hello, Vicky, thank you so much for your kind words and continued support! We’re delighted to hear Mark and the rest of the team have consistently provided a friendly and high-quality service, and that your Dyson is looking brand new again. Your recommendation means a lot to us!
Second time mark service my vacuum…
Second time mark service my vacuum cleaner, extremely friendly and interesting, and did an excellent job on my Kirby ThanQ Mark ⭐️⭐️👍🏻
13 augustus 2025
Review zonder uitnodiging
Antwoord van PHC Service
Hi, Lar, thank you for the lovely feedback! We’re so pleased to hear Mark has provided such a friendly and excellent service both times. We’ll be sure to pass on your thanks—he’ll be delighted! ⭐️
Cancelled my appointment at short…
Cancelled my appointment at short notice after I’d waited weeks for it. Offered alternative times a week away at their convenience not mine. Disappointing.
12 augustus 2025
Review zonder uitnodiging
Antwoord van PHC Service
We’re sorry for the inconvenience and frustration this caused. We understand how disappointing it is to have an appointment cancelled after a long wait, and we apologise that the alternative times offered didn’t suit your schedule. Your feedback is important, and we’ll review our booking process to improve communication and flexibility for our customers.
Very happy with the service we received…
Very happy with the service we received from Tom today. To be honest in our opinion this was the best service we have received i the 30 yrs of owning our Kirby G4 vacuum cleaner. If the other service engineers in the last few years had been as vigilant as Tom maybe we would not have had the bill we had. Although we pay a monthly fee to maintain the machine, we still had to pay out a substantial amount to be able to continue using our machine.
11 augustus 2025
Review zonder uitnodiging
Antwoord van PHC Service
Hi, Carol, thank you for sharing your experience. We’re so pleased to hear Tom delivered such a high level of service and that you were happy with his vigilance and care for your Kirby G4. We truly value your loyalty over the past 30 years and understand your concerns regarding past servicing and costs. Your feedback is important to us, and we’ll take it on board to ensure we maintain the highest standards across all our engineers.
John was very amiable and tidy and soon…
John was very amiable and tidy and soon completed the job.
11 augustus 2025
Review zonder uitnodiging
Antwoord van PHC Service
Thank you for your feedback! We’re glad to hear John was friendly, tidy, and got the job done quickly. We’ll be sure to pass on your kind words to him.
Great service
Great service from Daniel today, will continue to use PHC and recommend to friends as well.
8 augustus 2025
Review zonder uitnodiging
Antwoord van PHC Service
Thank you so much! We’re delighted to hear Daniel provided great service and that you’ll continue to use PHC. Your recommendation to friends means a lot to us!
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