phonesdirect.com Reviews 3.280

Brilliant company. Phones always come in pristine condition to say they were once used.

My only problem is battery life. But I think that's ultimately down to iOS 26.

Always quick to sort out returns

Don’t pay for "premium" if you value your time. This company has no concept of goodwill; when their service fails, the burden of fixing it falls entirely on the customer. Save your money and your sanity—go with a competitor that actually prioritizes customer experience.

Pricing is good, delivery is fast. iPhone i bought here doesn’t work properly and it is hard to test it in only 30 days they give you as refund period.

The internet connection is not reliable and all apps take ages to load if at all. All my other devices work fine with the same connections. I own another refurbished iPhone from another online shop which was purchased back in 2022, it is so completely destroyed the internal components are visible and it works 10 times better and faster. Also the battery life was already at 77%.

I’ve been using my older phone outside so I know for sure the phone was faulty from the start but it only started showing symptoms about 20-30 days of very mild use.

Fast efficient service. Great phone at good price

The service was great. They kept us updated throughout the process until we received the phone.

Fast delivery and your customer care the guy is very good

Fast delivery service

Phone not as clean as expected

Good service, easy to install apps. I prefer this company to others.

Phone arrived on time and was in excellent condition.
So far have not encountered any problems

Phone was as described and in the condition expected which was great, as have been disappointed by other companies descriptions of used phones.
This would have been a five start rating had the delivery been the 24hrs I paid extra for, and not the 48hours it took. Might be time to reconsider the courier used.

No problems

Bought with Clearpay account
Can’t fault the phone purchase

Thanks again

Phone arrived quickly for my daughter after her old phone died. The phone itself appears in good order, like new and so far so good. Hopefully the phone will last for some time to come.

Easy to buy and arrived quickly....obviously time will tell on the phone itself but as it stands exactly what they said

Phone took 4 days to arrive, nothing next day about it … phone condition was better then i imagined cosmetic wise and presented fantastic. Top speaker didn’t work sprang Tuesday after bank holiday gentleman I spoke to said he would arrange for dpd to collect Wednesday and they would send another for Monday/Tuesday which I really don’t think is good enough … I am vulnerable girl living on my own with no phone to access for nearly a week … meanwhile I order my dad a phone before issues with mine and still waiting for that …

Excellent. I purchased the iPhone 13 starlight refurbished at very good condition size 128 GB. It was amazing it still feels brand new and crystal clear and I am very happy it arrived the next day after I purchased it travelled across the country for me and it was packaged well and it was easy to buy. I also got the clear phone case it really is very good I am very happy buying from phones direct and I love that they offer insurance for free 30day trial and was a great price for my order. 10/10 quality excellent refurbished thank you so much! I definitely trust this company/brand would also buy again sometime in the future.

All good, great price , happy with quality of phone ☺️

Phone arrived promptly, generally as described, although for the price I would have expected the battery to have been at more than 83% and dropping, so something to check before purchase