Reboxed® Reviews 2.357

Item was in excellent condition, came well packaged and fast delivery.

They cancelled my orde! I placed an order and selected the faster shipping but didn't realize that it was only applicable if an order was placed at certain times. Anyways, I sent an email a few days after purchase enquiring whether it has been dispatched and also if I could be refunded for the shipping fee. An AI bot answered saying that my message has been sent to someone to give me a response. The woman who received that message clearly didn't read it through and cancelled the whole order. I emailed to note the huge error and they offered me a pathetic £20 off my next order. As if I'd ever order from them again.

Was an excellent phone I wasn’t even expecting that quality of it

Fast delivery, good price and as described.
Phone in very good condition.

My phone stopped responding over Christmas 2025. I first contacted Reboxed on 27 dec. They have had my phone since January and countless messages later, it is still not fixed, replaced or refunded. Can someone please give me a number to call so we can sort this out! Emails are not solving anything. RMA# BMEF9R1N

The experience was brilliant, I ordered the phone I wanted and it came within 2days and it was fantastic my new sim was with it and I could get started . The condition of the phone was fantastic. Thank you

Great condition phones at a good price, it arrived on time.

However, I had also ordered a phone sim which had delivery issues and took a while to arrive.

Phone ordered and received the next day. Happy with my purchase and phone arrived in the condition as advertised. Would highly recommend getting a phone from Reboxed. This is my second purchase.

Great new phone but the trade in offer was not so good promise one thing and then the final offer was a total insult. So I had it returned and sold myself

Phone arrived exactly as described. Simple and quick purchase.

Ordered my phone. Really quick service. And really pleased received within a couple of days. And the phone is perfect condition couldn't ask for more.
Thank you.

I bought an iphone 14 pro max but I wasn't keen so within a day or two, I requested a return. I returned it via their postage label they provided me. 8 days later, still no refund so I chased this up. We are now onto nearly a month with no refund. It appears as though DPD have actually lost the return and because Reboxed didn't report this potential loss to DPD within 14 days, DPD will not arrange a claim or compensate. So now, Reboxed expect me to foot the bill for THEIR incompetence ?

Crazy customer service/policies to expect the customer to be at a loss for something that the company failed to carry out. The next farce is they expect me to claim on MY insurance to cover the lost parcel despite the issue being between Reboxed and their choice of courier. Incredible. The first and last time I'll ever have to deal with this and a small claims court notice will be issued within the next 14 days if they still refuse to refund me.

If you're reading this and unsure whether to use this company, please take my experience on board before you make a decision. I'm sure they're great when all is well, but clearly when there's an issue, you will be expected to take any hits.

Easy purchase experience, item delivered safely and on time and well boxed with cables. Item exactly as described and a great bargain over a new item. Would definitely use again.

Delivery took forever. Tracking didn't work. Wrong case sent. I've been back and forth with support a dozen times and I still dont have what I need

I waited a week before I got a tracking order number. Then only got the number after countless emails to re boxed, including being told it had already been delivered !! It was finally delivered 9 days after ordering and paying, and DPD left it behind my bin on the doorstep, with no delivery note through my door.

It was very good
👍

I still haven't received my order weeks late