Excellent service received from April mortgages. Proffesional, knowledgeable and empathetic staff the mortgage advisor to the case managers. Every stage of the application was a little bit too much fo... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Faye, robin, cosmo and brad have been so amazing, faye has been a pleasure her communication and listening to the customer is excellent. Thank you so much for your time and the efficiency has been gre... Toon meer
Bedrijf heeft geantwoord
Picnic have been amazing since my first phone call with Tom on 5th October. Every team member that I have spoken with have been polite, kind, professional, knowledgeable and extremely helpful. Thank y... Toon meer
Bedrijf heeft geantwoord
After being turned down by so many mortgage brokers, Picnic was my last hope of securing a remortgage because of my age. When I first contacted them, they told me they would obtain a mortgage offer... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re here to take the stress and uncertainty out of getting a mortgage, making the journey smoother, simpler, and easier to navigate. Picnic combines smart technology with real human advice to help you feel confident and in control of your home-buying journey. No jargon. No nonsense. Just straight-talking mortgage advisors who cut through the noise to make things clear, honest, and transparent. Whether you’re buying your first home, moving somewhere new, remortgaging, or investing in property, we’ll guide you every step of the way. You make the decisions — we’ll help you make the right ones. Using a mortgage broker like Picnic means more choice, less hassle, and expert advice from people who care. We’ll handle the legwork, find the right deal from over 100 lenders, and keep you updated at every stage. Because getting a mortgage should make sense — every step of the way. Picnic is a trading style of Haysto Ltd, an appointed representative of HL Partnership Limited, which is authorised and regulated by the Financial Conduct Authority.
Contactgegevens
Verenigd Koninkrijk
- picnicmortgages.com
4,5
Uitstekend
189 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
From start to finish our experience was…
From start to finish our experience was above and beyond. As first time buyers we hadn't a clue where to start and was guided through every stage with easy and confidence. Would absolutely recommend to anyone wanting a mortgage. Many thanks
3 juni 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thank you so much for taking the time to leave such a lovely review.
Buying your first home can feel like a bit of a maze, especially when you're not sure where to start, so it's fantastic to hear that the team helped guide you through each stage and made the process feel straightforward and reassuring.
Congratulations on your new home, and we wish you all the best for this exciting next chapter.
Cheers,
Team Picnic
First time buyers picnic made…
First time buyers picnic made everything so simple and straight forward can't thank Matthew and the rest of the team enough for how easy they have made everything!!!
1 juni 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for the lovely review!
Buying your first home can feel like a bit of a maze, so it’s great to hear that Matthew and the rest of the team helped make the process simple and straightforward for you. That’s exactly what we aim for.
We’ll make sure your kind words are passed on to Matthew. Feedback like this really does mean a lot to the team.
Wishing you all the best in your new home, and thanks again for choosing us to help with your mortgage journey!
Cheers,
Team Picnic
constantly harassed by phone calls
wouldn't have signed up if I realised it was going to be a phone service rather than online. been absolutely hounded by phone calls and texts from them, blocked at least 2 numbers possibly 3. emailed the day I signed up requesting data deletion which has been ignored so far and has 15 days left to respond to before they are in breach of GDPR.
28 mei 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Sophie,
We’re sorry to read this. Nobody who seeks our help with their mortgage should feel they’re being overwhelmed by unnecessary calls and messages. That goes against everything we stand for.
One of our Mortgage Managers, Evan Parry, has attempted to reach out and speak with you to investigate your concerns further, but we understand if you prefer not to do so.
Regarding your data deletion request, rest assured, we take all GDPR and data protection requests seriously. You should now have received an email from Evan to confirm that your details have been deleted from our systems, in line with your request.
If you’d like to speak with Evan about any other aspect of your experience, please feel free to contact him directly via email (evan.parry@haysto.com) when you’re ready. If not, we wish you all the best for the future.
Thanks,
Team Picnic
Antwoord van Picnicmortgages
Thank you for your review, Steven.
We're pleased to hear that we helped make your mortgage journey smooth and straightforward.
Wishing you all the best for your next chapter.
Cheers,
Team Picnic
Very easy process
We had a great team that helped us get a mortgage over the line. The portal is very easy to use and makes the whole process very streamlined, the different team members who are specialised in certain areas definitely helps also. Would highly recommend Picnic to others.
27 mei 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Kalon,
Thanks for sharing your experience with us!
It’s great to hear that the process felt straightforward and that our customer portal helped keep everything organised and easy to follow. Buying a home and securing a mortgage can feel like a lot to manage, so we’ve put in a lot of effort to make the journey as smooth and streamlined as possible.
Thanks again for your recommendation. We wish you all the best in your new home!
Cheers,
Team Picnic
Just secured our mortgage through…
Just secured our mortgage through Picnic! We didn't have bad credit but had a complex situation with employment and source of funds etc. Secured us a mortgage with rates we were comfortable with. I didn't realise there was a book a call function for a while though so I did rely on replies to messages at times, but once I found this feature it was much better! It is really simple to send your documents over and all round so handy!
Big thanks to Matthew, Shannon and also Oliver who has a lot of time for you to speak about what is right for you personally.
19 mei 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Bethany,
Thanks so much for taking the time to leave such a lovely review.
It’s great to hear that Matthew, Shannon and Oliver were able to help you secure a competitive mortgage deal. Certain complexities can sometimes add a few extra layers to the process, so we're really pleased we could help make things straightforward and keep things moving.
It's also great to hear that you found the document upload process simple and convenient. Buying a home can be stressful enough without paperwork becoming a headache!
Thanks again for trusting us with your mortgage journey, and we wish you all the very best for the future.
Cheers,
Team Picnic
Promised the earth and delivered…
Promised the earth and delivered nothing
Poor communication from the start
Application just fell away due to lack of responses from them
7 mei 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Elaine,
We’re sorry to read this. Nobody who uses our service should feel that their mortgage application has been allowed to drift or that they haven't been kept in the loop throughout the process.
Being left waiting for updates is understandably frustrating. However, getting a mortgage can never be guaranteed, and applications with more complex requirements often take longer to reach a conclusion, which ultimately rests with the mortgage lenders, not ourselves.
It appears on this occasion, we’re still awaiting an update from the lender with their decision. Rest assured, once we hear from them, our Picnic Director, Kerry-Ann Davies, will contact you.
If you’d like to discuss any other aspect of your experience with Kerry, please feel free to contact her directly (her email address is: kerry-ann.davies@picnicmortgages.com) when you’re ready. If not, we wish you all the best for the future.
Thanks,
Team Picnic
Not respectful of time
I had a meeting scheduled with a mortgage advisor that was planned over a week in advance. My advisor called 20 minutes late when I had already moved back to my workday, left no message or email to attempt to reschedule, and followed up days later with the message "I've tried to contact you a number of times but unfortunately haven't been able to reach you". I suppose technically "one" is a number. For a purchase of hundreds of thousands that spans multiple decades, being timely and communicative feels like a pretty low bar. ¯\_(ツ)_/¯
21 mei 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Andrew,
We’re really sorry to hear about your experience with us. Turning up late to a scheduled call, especially one you’d booked well in advance, is not the standard of service we aim for, and we fully understand why the follow-up message only added to your frustration.
Buying a home is stressful enough without feeling like your time isn’t being respected. Even if things run behind, you should’ve had a clear update and a proper attempt to reschedule, not silence followed by a confusing message a few days later.
We appreciate you taking the time to call this out, because communication and reliability should absolutely be the basics, not the bonus features.
If you’re open to it, our Chief Customer Officer and co-founder, Paul Coss, would like to speak with you directly to address your concerns further and, hopefully, achieve a more satisfactory outcome.
To arrange a day and time convenient for you, please feel free to contact Paul directly, either via email (paul@picnicmortgages.com) or phone (07971260848) when you’re ready. If not, we wish you all the best for the future.
Thanks,
Team Picnic
This company did exactly what they said…
This company did exactly what they said they would do.
They made getting our first mortgage pain free and easy to follow. I want to say a special thank you to Matthew for understanding our situation and doing everything he can to make this happen for us even if it meant phone calls well into the evening.
Thank you to whole team for all your work and patience.
Mr and Mrs Parker
22 mei 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for taking the time to leave this review, Shannon, and massive congratulations to you both on getting your first mortgage sorted!
Buying your first home can feel like a lot to take on, so it’s great to hear the process felt straightforward and easy to follow from your side. That’s exactly what we aim for.
Matthew will really appreciate the shoutout, too. We’ll make sure your kind words are passed on to him and the wider team. Thanks again for trusting us to help with such a big milestone.
Wishing you both all the best in your new home!
Cheers,
Team Picnic
Well what can I say they promised and…
Well what can I say they promised and they delivered
Well done for working hard for the people
21 mei 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for leaving a review, Daniel!
We know how important it is to follow through on what we say, so it’s brilliant to hear you felt supported and got the result you were hoping for. The team work incredibly hard behind the scenes, so feedback like this really does mean a lot.
Wishing you all the best for the future, and thanks again for trusting us along the way.
Cheers,
Team Picnic
Picnic has been fantastic throughout…
Picnic has been fantastic throughout the mortgage application process and have made a difficult and potentially stressful time very easy. The team aligned to my case has been friendly and supportive throughout and I couldn't ask for more, or better, support.
21 mei 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for the kind words, Dominic!
We're really glad to hear the team helped make the mortgage process feel a bit less stressful. Buying a home (and all the paperwork that comes with it!) can definitely feel overwhelming at times, so it’s great to know their support and guidance made a real difference for you.
We’ll make sure your feedback gets passed on to everyone involved with your case; they’ll really appreciate it.
Wishing you all the best in your new home, and thanks again for taking the time to leave a review.
Cheers,
Team Picnic
Picnic have been amazing
Picnic have been amazing they've made the whole process simple to understand and have been there every step of the way. I genuinely couldn't have done this without them. So friendly and helpful.
18 mei 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for the lovely words, Lauren!
It’s great to hear that we helped make your mortgage journey feel straightforward from start to finish. We’ll make sure your feedback gets passed on to everyone involved.
Wishing you all the best in your next chapter!
Cheers,
Team Picnic
Picnic made the mortgaging process easy…
Picnic made the mortgaging process easy and they was very helpful. Made the journey easier for first time homebuyers
15 mei 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for your kind words, Christina!
We're so glad that we were able to make your very first mortgage journey smooth and straightforward. That's how it should be and exactly what we're always aiming for.
Wishing you all the best for your next exciting chapter.
Cheers,
Team Picnic
Literally made my dream come true
Picnic made what I thought was just a dream seem so easy and relatively stress free. I couldn't have got a mortgage deal anywhere near as good as what Picnic managed to get me, the process was made so straight forward and I was constantly updated as to how everything was going. I don't think they could've done any more if they tried, genuinely amazing. Thank you!
14 mei 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
John, this is brilliant to read. Thanks so much for taking the time to share it.
Buying a home can feel overwhelming at the best of times, so hearing that the whole process felt straightforward and relatively stress-free means a lot to the team. We know how important it is to keep customers updated and make things feel clear and manageable, especially when it’s something as life-changing as getting the keys to your own place.
We’re really pleased we could help you secure a mortgage deal you were happy with and make the journey a positive one from start to finish.
Wishing you all the best in your new home, John, and thanks again for trusting us with such a big milestone.
Cheers,
Team Picnic
Brilliant service
Brilliant service, couldn’t have asked for a for anything more
12 mei 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for your kind words, Dan.
We're delighted to hear that you had such a great experience with us and that we helped make your mortgage journey so straightforward.
Wishing you all the best for the next chapter.
Cheers,
Team Picnic
Smooth process from start to finish
Smooth process from start to finish - picnic delivered in securing me a mortgage and the staff were all great and prompt in keeping me posted each step of the way.
11 mei 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for your kind words, Kevin.
It’s great to hear that the team made your mortgage journey feel straightforward and kept you in the loop along the way. Buying a home can be stressful enough without having to chase updates, so we’re really pleased you felt well looked after.
If you ever need a hand again down the line, you know where to find us.
Cheers,
Team Picnic
Antwoord van Picnicmortgages
Thanks so much, Shoaib! Glad to hear you had a great experience with us.
If you ever need our help again, you know where we are.
Cheers,
Team Picnic
Made it all easier
Everybody in the team made everything run as smoothly as possible. They were always on hand and available for any questions that I had. Having the portal show exactly where we were up to just made it all easier to keep track of things. Would definitely recommend them.
11 mei 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
This is such a lovely review to read, Eddie. Thanks for taking the time to share it.
It’s great to hear the team helped keep your mortgage journey smooth, and each stage was easy to follow. We’re especially glad our customer portal did its job too, and took some of the stress out of all the paperwork involved.
And being on hand for questions is exactly how we like to work, so it’s nice to know that came through.
Really appreciate the recommendation, and we wish you all the best for the next chapter.
Cheers,
Team Picnic
Excellent service!
Picnic made a complicated and stressful process feel easy. The whole team and especially my mortgage advisor Nicola were very helpful and supportive. The portal makes it really easy to track progress and get the information you need. Highly recommended!
6 mei 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for taking the time to share your experience with us, Matt.
The mortgage journey can often feel quite daunting, so it’s great to hear that our team helped make things clearer and less stressful. Nicola and everyone else involved will be thrilled to know they made such a positive difference.
Also, glad the customer portal did its job properly and helped you stay on top of everything.
Really appreciate the recommendation, and if you ever need our help again, you know where to find us.
Cheers,
Team Picnic
Gold Standard
The team made a complicated process so so so much easier. The dashboard and user interface made it super simple to keep track of things and understand where we were in the process. And the staff were all superb. It made such a difference feeling like we had a team supporting us and making sure we got the best deal for us.
5 mei 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Carl, this is brilliant to read. Thank you for taking the time to share it.
The mortgage journey can feel pretty tricky at the best of times, so hearing that our customer portal helped keep things clear and that the team made it all feel manageable really means a lot. That sense of having people in your corner is exactly what we aim for, not just finding a deal but making the whole process feel a lot less stressful.
We’ll make sure your kind words get passed on to the team too; they’ll be chuffed.
If you ever need our help again, you know where we are.
Cheers,
Team Picnic
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.