Excellent service received from April mortgages. Proffesional, knowledgeable and empathetic staff the mortgage advisor to the case managers. Every stage of the application was a little bit too much fo... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Faye, robin, cosmo and brad have been so amazing, faye has been a pleasure her communication and listening to the customer is excellent. Thank you so much for your time and the efficiency has been gre... Toon meer
Bedrijf heeft geantwoord
Picnic have been amazing since my first phone call with Tom on 5th October. Every team member that I have spoken with have been polite, kind, professional, knowledgeable and extremely helpful. Thank y... Toon meer
Bedrijf heeft geantwoord
After being turned down by so many mortgage brokers, Picnic was my last hope of securing a remortgage because of my age. When I first contacted them, they told me they would obtain a mortgage offer... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re here to take the stress and uncertainty out of getting a mortgage, making the journey smoother, simpler, and easier to navigate. Picnic combines smart technology with real human advice to help you feel confident and in control of your home-buying journey. No jargon. No nonsense. Just straight-talking mortgage advisors who cut through the noise to make things clear, honest, and transparent. Whether you’re buying your first home, moving somewhere new, remortgaging, or investing in property, we’ll guide you every step of the way. You make the decisions — we’ll help you make the right ones. Using a mortgage broker like Picnic means more choice, less hassle, and expert advice from people who care. We’ll handle the legwork, find the right deal from over 100 lenders, and keep you updated at every stage. Because getting a mortgage should make sense — every step of the way. Picnic is a trading style of Haysto Ltd, an appointed representative of HL Partnership Limited, which is authorised and regulated by the Financial Conduct Authority.
Contactgegevens
Verenigd Koninkrijk
- picnicmortgages.com
4,5
Uitstekend
189 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Signed up through go-compare and have…
Signed up through go-compare and have been bombarded with calls and texts. I find this really off-putting and have now blocked the calls. I wouldn't have left a rubbish review, but I did text back to say I was in work and would call back at a time that was appropriate to me. They obviously didn't listen and tried to call again, in the middle of the day.
15 juli 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi there,
We’re sorry to read this. Nobody who uses our service should feel that they’re being flooded with phone calls and text messages.
Just to clarify, once we receive a request from someone seeking mortgage assistance, we reach out to speak with them promptly so we can begin to build a picture of their specific requirements. This is all part of the personal service we aim to provide and offers the opportunity to explore a range of mortgage options that may not have initially been apparent or considered.
If you’re open to it, our Chief Customer Officer and co-founder, Paul Coss, would like to speak with you directly to address your mortgage needs further and, hopefully, achieve a more satisfactory outcome.
To arrange a day and time convenient for you, please feel free to contact Paul directly, either via email (paul@picnicmortgages.com) or phone (07971260848) when you’re ready. If not, we wish you all the best for the future.
Thanks,
Team Picnic
James,robin,cosmo,tara,beaux all done…
James,robin,cosmo,tara,beaux all done an amazing job in getting my mortgage quickly and keeping me updated through it all. Great company to use. Thank you
14 juli 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Stuart,
Thanks so much for taking the time to leave us a review. It’s brilliant to hear that the whole team involved with your application kept everything moving quickly and made sure you were kept up to date throughout the process.
Getting a mortgage can feel like a lot to juggle, so we're really pleased that everyone involved could make things as smooth and straightforward as possible for you.
Congratulations on your mortgage, and thanks again for choosing Picnic. We wish you all the very best for what's next!
Cheers,
Team Picnic
As a first time buyer
As a first time buyer picnic made everything as easy as possible to understand.
Great communication every step of the way and a quick and reliable service.
12 juli 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for your lovely review, Richard.
We're delighted to hear that our team were able to make your very first mortgage journey feel smooth and straightforward. Thanks also for your comments regarding the standard of service you received; that means a lot!
Wishing you all the best in your new home, and hope you make lots of wonderful memories.
Cheers,
Team Picnic
Couldn't recommend them enough kept us…
Couldn't recommend them enough kept us up to date throughout and got us the mortgage offer quickly
9 juli 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for your review and recommendation, Ellis; it really means a lot!
We're delighted to hear that our team kept you in the loop throughout the process and ensured your mortgage journey was swift and straightforward. That's exactly what we aim for.
Wishing you all the best in your new home. If you ever need our help again, you know where to find us.
Cheers,
Team Picnic
Useless and annoying
Another website that promises to show you mortgage rates, makes you fill a lot of personal data, doesn't give you any information whatsoever and then annoys you with unscheduled calls (they should now that's considered very rude by today's standards).
6 juli 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Mirko,
We’re sorry to read this. Nobody who uses our service should feel that they’re being bombarded with phone calls. After reviewing the messages in your customer portal, it’s possible there was a misunderstanding about the service we offer.
Just to clarify, once we receive a request from someone seeking mortgage assistance, we first look to speak with them so that we can provide a more meaningful mortgage quotation based on their specific requirements. This is all part of the personal service we aim to provide and offers the opportunity to explore a range of mortgage options that may not have initially been apparent or considered.
If you’re open to it, our Chief Customer Officer and co-founder, Paul Coss, would like to speak with you directly to address your remortgage needs further and, hopefully, achieve a more satisfactory outcome.
To arrange a day and time convenient for you, please feel free to contact Paul directly, either via email (paul@picnicmortgages.com) or phone (07971260848) when you’re ready. If not, we wish you all the best for the future.
Thanks,
Team Picnic
Picnic having been fantastic throughout…
Picnic having been fantastic throughout the whole mortgage application process, helpful at every point.
it was nice to have someone to go a talk to if i had any qauetions
4 juli 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks for your kind words, Rebecca.
We're chuffed to hear that our team took good care of you during your mortgage journey and made sure they were always on hand when you needed them. That's exactly as it should be.
Wishing you all the best for the next chapter. If you ever need our help again, you know where to find us.
Cheers,
Team Picnic
Nicola was werry good she sorted my…
Nicola was werry good she sorted my morgade thank you and for all team
3 juli 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for your review, Egidijius!
We're so pleased to hear that Nicola provided such stellar support for you throughout your mortgage journey. We'll be sure to pass on your kind words; she'll be chuffed to know her help made such a positive difference.
Wishing you all the best for the next chapter.
Cheers,
Team Picnic
They really made it easy
Entering the world of home buying for the first time. I had no idea what to expect. But from the first phone call, everyone at picnic have been welcoming, honest and supportive. The level of detail the put into the first steps makes it really clear what you can borrow and the realistic figure makes it so much easier to search for properties. Everyone I have dealt with have been fantastic. And they made the daunting process an absolute breeze. Their website is fantastic. Makes it so clear what step you are at and if anything is needed. And check in regularly so you are not left wandering what is happening. I would like to thank all staff I have been in contact with and am hoping for a smooth finish to this process as we enter the final stages
24 juni 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for sharing your experience with us, Nathan!
Navigating your very first home-buying journey can be quite tricky without the right guidance. So, we're delighted you chose us to help you through it. Our mortgage team has put a lot of effort into ensuring all our customers feel supported and well-informed at each stage of the process. It's great to know that came through for you.
Wishing you all the best for the remainder of your journey. If you need anything at all, you know where we are.
Cheers,
Team Picnic
As a first buyer
As a first buyer, Picnic and all team has helped us hugely throughout the process, even when the process seemed not to be moving, they were there checking on us, clarifying any questions and reassuring through each step. Thank you
18 juni 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks for your lovely review, Lucas.
It's great to hear that our mortgage team provided plenty of support and guidance throughout your mortgage journey, keeping you updated at each stage. That's exactly what we aim for!
Wishing you all the best in your new home. If you ever need our help again, you know where we are.
Cheers,
Team Picnic
First time buyer and have never spoken…
First time buyer and have never spoken to a mortgage adviser before but from my experience it has been so easy, they do all the leg work, and organise a solicitor who pretty much have an identical approach as above. Just had to send the odd document when requested.
18 juni 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Sean,
Thank you so much for your review.
The home-buying process can seem quite confusing, particularly if it's your first time. We're chuffed to hear that our team were able to make your journey feel smooth and straightforward.
If you ever need our help again, you know where to find us.
Cheers,
Team Picnic
Highly recommend!
Highly recommend! Overall, excellent service - there's a whole team dedicated to you, everything is explained perfectly well, communication seamless. I went to Picnic having had a mortgage application rejected and got moved on by my previous broker. One call with Picnic gave me confidence to do another application and less than 3 weeks later, I got the good news!
17 juni 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for your recommendation and lovely review, Ridwan. We really appreciate it.
Buying a home and finding the right support for the mortgage process can be extremely daunting, particularly when you've already faced rejection elsewhere. We're delighted that you gave us the chance to find the right solution, and so pleased that we were able to deliver that outcome for you.
Congratulations on securing your mortgage, and we wish you all the best for your next chapter!
Cheers,
Team Picnic
Antwoord van Picnicmortgages
Thanks so much for your review, Anne.
We're so pleased to hear that you found our service and our team so helpful and supportive during your mortgage journey.
If you ever need our help again, you know where to find us.
Cheers,
Team Picnic
I just wanted to say a massive thank…
I just wanted to say a massive thank you to PICNIC team, all your help searching our mortgage especially to James Nicholls. Your patience, quick communication and expert advice and guidance made a stressful process so much easier. I’m trilled with the outcome and truly appreciate your hard work. Thank you so much again for supporting us through the mortgage process. We know our situation wasn’t the easiest, but your dedication and reassurance meant the world to us. We are so excited for our new home.
I definitely recommend PICNIC- morgage broker, James Nicholls team enough. They went above and beyond to find us the possible rate and handled every hurdle and complete professionalism. If you need a broker who is transparent, responsive and genuinely cares, look no further. Rest assured sending their contact details to my friends and family looking to a home.
12 juni 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Wow! Thank you so much for your lovely review, Garah.
We're delighted to hear that James and the rest of our mortgage team helped make your home-buying journey so clear and stress-free. That's exactly what we aim for every time. James will be thrilled to know that he left such a positive impression and that his guidance was so appreciated.
Wishing you all the best in your new home, we hope you make lots of wonderful memories there.
Cheers,
Team Picnic
Excellent from start to finish managed…
Excellent from start to finish managed to secure a mortgage for us in a very timely manner made everything as simple as possible
1 mei 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for your kind words, Bam!
We're delighted to hear that our team helped to make your mortgage journey smooth and straightforward.
Wishing you all the best in your new home. If you ever need our help again, you know where to find us.
Cheers,
Team Picnic
Very poor service once paid and do not resolve issues in a timely manner
UPDATE: Since writing the review below and Picnic Mortgages being paid for a service, I have not had my re-mortgage finalised yet due to them not sending the documentation to the Solicitors (which they recommended to me). Please be aware that you are required to pay for the services they have provided as soon as you agree to accept the re-mortgage offer even though the re-mortgage has not been finalised. Once you have paid they take away your ability to book a call with the relevant people if you have a query or issue that needs to be resolved, you can still send a message, however, these are often ignored and I have now made a formal complaint about this company which is being investigated.
Great service provided by all staff at each stage of my re-mortgage process, very friendly, polite and helpful, always available at a convenient time for me if I wanted to speak to someone through the call booking process. Guides were very helpful too and explained everything I needed to know at each stage of the process.
10 juni 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Hayley,
We’re so sorry to hear that, since you posted your original review and after initially securing your mortgage offer, we appear to have dropped the ball in helping you get to your completion date. This is clearly not the level of service anyone should expect, and we sincerely apologise for any unnecessary stress this may have caused.
It’s always our aim to keep things moving smoothly and swiftly right through to completion, whilst keeping our customers in the loop at all times, so it’s very disappointing that we’ve missed the mark here.
It’s good to know that Yiannis and Layne have now helped to get things back on track and are supporting you through to the end of your mortgage journey.
If you’d like to speak with anyone else regarding your experience with us, please feel free to contact our Chief Customer Officer and co-founder, Paul Coss, either via email (paul@haysto.com) or phone (07971260848).
Once again, please accept our apologies, and we wish you well for the future.
Thanks,
Team Picnic
Fully recommend
We've been recommending Picnic to everyone we've spoken to since literally our first call with our team. We are first time buyers and, in the past, we've either muddled along ourselves or had less-than great experiences with advisors so the team at Picnic have truly been a dream.
Everyone we've spoken to has been so knowledgeable and efficient, and everyone has been incredibly friendly and understanding which is a massive plus during such an intense process. Specifically for myself and my partner doing shifts and multiple jobs, the flexibility of hours has been brilliant. We just want to say a massive thank you to everyone for all their help.
10 juni 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thank you so much for your kind words, Lynsey.
The mortgage process can be extremely daunting, particularly for first-time buyers. Well done for sticking with it and not giving up! We're so chuffed to hear that everyone involved helped make your journey smooth and straightforward. That's exactly what we aim for.
Thanks also for your recommendation; it means a lot. Wishing you both all the very best for your next, exciting chapter.
Cheers,
Team Picnic
A brilliant experience
From start to finish, the team at Haysto/Picnic have been exemplary.
With my poor credit and terrible history, they worked hard and not only found a mortgage that would work for me...they helped me get the one thing I thought would be ever out of reach.
Today I received my mortgage offer.
I'm finally able to give my family a forever home, all thanks to Haysto.
8 juni 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Thanks so much for your lovely review, James!
We're delighted to hear that our team were able to deliver that all-important mortgage offer for you - congratulations!
We wish you all the best and that you make lots of happy memories in your forever home.
Cheers,
Team Picnic
Picnic mortgages have been nothing but…
Picnic mortgages have been nothing but great from the start to getting my mortgage offer!
Would highly recommend to anyone.
8 juni 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi John,
Thanks so much for taking the time to leave us a review.
It's brilliant to hear that you had such a positive experience with us, and even better that we've helped you secure your mortgage offer. Buying a home can be a stressful process at times, so it's great to know the team made things smooth and straightforward along the way.
We really appreciate your recommendation, and we wish you all the best for this exciting next chapter.
Cheers,
Team Picnic
Such an amazing and quick service
Such an amazing and quick service. The team jumped on my asks and processed the application so efficiently and always provided regular updates and communication. A* service and would highly recommend
1 juni 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Alex,
Thanks so much for taking the time to leave such a lovely review.
It’s great to hear that the team worked so swiftly and kept you in the loop throughout the process. We know how important clear communication and regular updates are when you're applying for a mortgage, so it’s brilliant to hear that stood out to you.
We really appreciate the recommendation. Feedback like this means a lot to the whole team.
Cheers,
Team Picnic
Constant spam
5 juni 2026
Review zonder uitnodiging
Antwoord van Picnicmortgages
Hi Charlie,
We’re sorry to read this. Our Chief Customer Officer and co-founder, Paul Coss, has attempted to reach out and speak with you to investigate your concerns further, but we understand if you prefer not to do so.
If you’d like to speak with Paul regarding any aspect of your experience with us, please feel free to contact him directly, either via email (paul@haysto.com) or phone (07971260848) when you’re ready. If not, we wish you all the best for the future.
Thanks,
Team Picnic
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.