PiLON Reviews 46

I'm a housing association tenant and had my kitchen fitted by pilon , I didn't expect much , but they were fantastic, tidy , polite and worked exceptionally hard , they were professional from start to finish , I can't praise them enough ,

Hi I am a pa housing tenant and fantastic work from the guys on kitchen refurbishment. Very professional and we are happy with the results. Dedibately recommended

They have just done by bathroom through southern housing. A 5 year old could have done better painting, the tiling is terrible and two different shades of tiles used. They are so messy and do not take rubbish or tidy up after themselves. Communication is terrible as workers do not speak English. Work is all rushed with them turning up at 4pm. Unbelievable!!

Pilon are currently renewing my bathroom & kitchen on behalf of Metropolitain Thames valley housing. Metropolitain are one thing but pilon?.

They flooded my kitchen, asked why my boiler was working after they took 2 radiators off. The plasterer got butt naked in my kitchen before changing into other clothes when he left my property & did the same again when he came back. They are rude. The painter spilt paint all over the top of my stairs & used MY towels to clean it up but I didn’t notice he had used them until the following day because he chucked them in a bag that he left outside. They made my toilet leak causing it to go through my living room ceiling. They’ve put radiator pipes behind my fridge, drilled holes in my new kitchen units. Bathroom radiator was too big so they have now put that one in the kitchen & took the other one that was actually for the kitchen in the first place. The electrician has ran wires from the main fuse box all the way through the front room to the kitchen & only hidden these wires with plastic. The list goes on & on. Do not allow these to work in your home

They are absolute rubbish! Do not use them. They are utterly incompetent idiots. We came home from a week's holiday, to find the stairs littered with their tools and a film of dust all over the stairs.

We had to clean everything up before unpacking our bags.They didn't screw down the loo and left it free standing.

I now have a leak in the airing cupboard as a result of bad workmanship. The whole of the shower surround has to be dismantled so that the local council can get to the pipes. This could have been avoided if they'd installed the shower unit with a bit more brains.
But unfortunately they had no brains whatsoever. Please do not use these hooligans unless you want to end up with a disaster to deal with.

What was supposed to take 8 days has now taken 4 weeks.
I have been left without a shower for that entire time and they still have half the work left to go.

There's no communication. The woman on the phone "Dhruvi", has no idea what she's talking about and will only send you messages if she remembers. I have had to call her several times to get information that she was "just about to send". I've had one workman that spoke English out of all ten of them. They turn up whenever the funk they feel like, so I've had to stay in between 8:00am and 5:00 pm, day everyday, apart from weekends for 4 weeks with no end in sight, with some of those days, nobody even turned up. So there goes my entire life atm. They've trashed things in my hallway that they just have to walk past, even though there's plenty of space. One invited his friend in just have a conversation in my bathroom. I had an Amazon delivery an the workman decided that it was his job to go open the door and take the parcel in my name when I was just getting up to answer the door myself. They had full blown arguments between themselves on the phone, even talking about other people's properties, because none of them know what the other one is doing.
I've just had metropolitan, my housing association come round, and the guy was in shock at the state of things.

Not only that but I requested certain things and they've done the polar opposite. Like I asked for my shower to be lowered they've put the base in (the shower itself has been just sitting in a box on my landing for the last) twice as high instead. So either I just leave it how it is, or I have them rip it out and do it again, which would include some of the tiling. Pushing this to take even longer, so at the risk of my health because I have physical disabilities, I'm just going to leave it. They also used a dodgy grout with my tilings and it's all brown and horrible compared to the white stuff that they started with so obviously they ran out and just mixed it with any old crap.
I've also seen them just sitting in their cars chilling rather than doing any work. One guy walked in my house, looked around for 5 minutes and then spent the next half an hour sat in his car.

Why are housing associations still using this company. They are terrible. Metropolitan is notorious for hiring cowboys but this has been ridiculous. My whole life is on pause until this is done. There are some days where I'm lucky when they come early enough so I can go and still do something that day, but I've even had them turn up past 5:00.

These housing associations need to stop cutting these corners, by using these crappy companies. Honestly. Half the stuff they needed for my bathroom they didn't even have and had to wait for it to be delivered. Why take the job if you don't have the materials then. Fml.
If you have the option, do not use these guys, and if your housing association sends them to you, good luck.

Absolute cheap cowboys! They massively cut corners dont turn up when expected or told they would! Bodge everything communication is awful! They do something and 9/10 it has to be done again with countless calls to get the job done.

They installed a bathroom, over several weeks.

They failed to install the toilet correctly, (not screwing it to the floor, and also left us with a part of the floor that make a hell of a noise)

Now, the site manager has ignored my request for seven days

Updated I have been told to raise a formal complaint, which has been done, but wont stop there

A COUNCIL TENANT'S HONEST REVIEW
A year or so ago, the Council notified me that my kitchen was due for renovation. About a month before the work started, two ladies from United Infrastructure came to discuss design choices for the new kitchen. Following that, letters kept arriving 'preparing' me for the new kitchen's start day. Letters arrived from the highly praised PiLON, announcing the actual start day. On paper, PiLON praised themselves and stated they would look after their customers throughout the process. The letter stated the appointed PiLON RLO (Dedicated Resident Liaison Officer) would be in consistent contact and provide support "before, during, and after" the whole process.
The awkwardness of what was to follow started on a pre-start visit from a PiLON rep. A higher management rep arrived on the day to supposedly explain the work to me (according to the letter) and to address any questions I may have. The PiLON rep didn't explain or ask anything. He just walked straight to the kitchen and stood observing the kitchen and taking photos. He then quickly mumbled "they're starting the work tomorrow" and left without saying anything else. Being put off by the rep's somewhat curt behavior, I wasn't sure what to expect, but I kept an open mind anyway.
The next day, the actual work started. Schedules were sent by text. PiLON workers - I found them to be very polite and humble. Unlike some reviews mentioned here, workers speaking no English wasn't bothersome to me. They do talk loud in their own language but that's understandable as some cultures do talk loud. The first day of work involved demolishing the old kitchen. Workers did their job with a polite manner. Especially Daniel, the handyman, did the job with a polite, respectful manner. I was moved by how humble Daniel, the handyman, was. He did his job with passion and was respectful of me and my place.
The appointed RLO, who was highly praised in the PILON letter, 'would 'support me throughout' - only made two rare appearances since the job started. The first day of her visit, she asked several irrelevant questions; only when I mentioned a small issue relating to the window her response was cold and dismissive. I had to email my concern to the senior manager got only one phone call in response to my email. The rest of my emails were ignored with no acknowledgment.
The rest the job was completed with no appointed RLO checking the progress. The issue with the design is they moved one cupboard extremely close to the fan, which would make it hard to clean the fan. Also, the new cupboard design from PiLON mixes pot space and water pipes together, which I found to be an issue. And the floor material used is rough, and the tiling by the tap is made with less grout, which is prone to causing mould to form. Since there was no RLO to report these issues to, I had no choice but to accept the new design with its flaws.
The final 'handover day', I received a text saying a rep from the Council and a rep from PiLON would come to do the final handover. The rep from PiLON is the same man that came to supposedly 'explain' about the work when the start of the work ( and explained nothing). Both men kept on discussing something inside the newly done kitchen. Although I'm the one who lives here and my opinions also matter, they didn't seem to want to include me in their discussion or acknowledge my existence. The PILON man then asked if I was "happy" with the whole kitchen work. It was more like a statement rather than a question. He didn't seem interested to hear my feedback or if I had any issues at all. He just mumbled "happy?" That's it. I wanted to mention my concern about the cupboard being too close to the fan, and the tiling by the tap needs more grout, but I didn't think it would make any difference.
To sum it up...
I agree with other reviews here. My experience with PILON management was off-putting, cold, and somehow bluff. The reason could be we're a council tenant – the treatment would've been different if we were a homeowner. The workers, on the other hand, are humble and hardworking. Especially Daniel, the handyman, Iuliah, and others; they did the job with humility and respect. I'm leaving the three stars solely for PiLON's humble handymen. The management, on the other hand, needs to really consider treating every customer with the same dignified manner, irrespective of whether one is a council tenant or not.
Thank You.

I have a disrepair case with a lawyers firm. Pulon came in here early this year and fixed some of the disreap but not to standard. They had to come and redo most of the work. The work they redid half of it needs to be redone to standard and that is said buy the disrepair inspector for my hous8ng association. Who i am in the midst of taking to court. Tell me how pilon set an arrangement t on the 5th to attned my proerty like and did not turn up, t9day again same thing. They and njg my hoisinng assocation need to ne shut down. What kind of cnitrat8r does work and has t9 come back and redo it 3 times because their standard of work is shit. Secondly how with a disrepair case at court level are they making appointments with tenants thatbthey fail to keep pr fail to turn up too. I haveevidence to document everything including a phine deciding where they state it looks like they work men failed to attned without explanation in the 5th. Which they have clealry done again today.

Not very nice people very rude and not helpful

Great communication, polite and friendly team..fantastic work.

ST21071968

The workman turned up on time and worked really well. They were professional and polite. I,ve now got a bath and overhead shower unit so i have a choice. The communication was very good and everything well coordinated. I was not looking forward to having it done because of the inconvenience but it ended up with little to no inconvenience at all. I would recommend Pilon.

George handyman I would just like to firstly say that he was very polite and he come early and did not leave my property until all the work was finished and completed. I was actually shocked how late he actually stayed to make sure it was all done. He tidied up after himself. I just like to say that I feel like he is one of the top people from pilon thank you so much for your hard work

What to say, this was one the worst experiences I have had, I am still recovering from the anxiety and no my home is no better than it was before Pilon started their very poor work, communication was awful, workmanship awful, I had damage to my home the work is incomplete, to top it all I had one of the top people come round and tell me the team I had ( who didn't speak a word of English ) needed babysitting !

I spent my whole summer 2024 with these so called builders in my home who damaged and ruined more than they fixed, the work has not even been signed off as the surveyor who came to do that said it was one of the worst jobs he'd seen ( But I haven't heard from him since either ) I will never allow Pilon in my home again July 2024- Feburary 2025 caused me no end of stress.....Thanks Pilon

Excellent. All work was completed to a very high standard, arrived on time, the work was competed quickly and efficiently

I recently had my kitchen, bathroom, and toilet refurbished by PiLON, and I am extremely impressed with every aspect of their work. The contractors were friendly, polite, punctual, and incredibly hardworking throughout the project.

The quality of the workmanship was outstanding, with great attention to detail. High-quality units, paints, and materials were consistently used, which really shows in the finished result.

Diana and Cosmin were always available to listen to my concerns and kept me well-informed at every stage. I was given clear information about which contractors to expect each day and felt comfortable raising any issues, which were addressed.

Everyone on the team was exceptionally helpful.

Nico, the handyman, went above and beyond to assist. Lucien, the plasterer, Alex the carpenter, Dragos the plumber, Gheorghie and all others whose names I unfortunately did not write down, worked tirelessly to achieve the best possible outcome. I would like to commend Dan, the team leader, whom I met on handover day, for assembling such an excellent team.

Thank you all for your hard work and dedication!

Very happy with my new bathroom installation, looks lovely. Many thanks to Bogdan and the Rasvan team. All were very proffessional and clean and tidy. Special thanks to Adela, who was excellent at keeping me informed during the process. They finished work on the 14/03/25, but have only just been able to leave a review.

Absolutely amazing I'm so pleased with all the worked carried out from these guys they have worked so hard and done amazing no hassle there totally worked none stop there totally understood my mental health and just got on with what they had too never had such poilte patient workers the work is amazing and I cannot thank them enough alway on time new what was what definitely recommended 100% well done and thank you so much amazing